Emily P.’s Reviews of DressLily & more

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12/11/17

I havent even recieved my items yet. I paid for fast delivery and 3 weeks later i still havent had anything. Ive tried emailing them, facebook, phone and apart from the same autoreply, 'we are very sorry, please track your parcel...'
So ive tracked it and its still with the sender. After 3 weeks?! I ordered them on the 22nd november, these are christmas presents. I dont hold faith that i will recieve them before christmas which is so sad because i cant afford to buy anything else in time. Absolutely awful

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CustomerService R. – DressLily Rep Over a year old

Dear Emily P.,

Thank you for your review.

Please rest assured that we always do our best to help our customers and improve our service.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.

Then we will offer you a solution via the ticket center.

We look forward to hearing from you soon.

Many thanks,

Dresslily Customer Support Team