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I placed an order with expedited shipping on 11/30/17... I was supposed to have the package in 8-10 business days. Still no package and no answer. I have emailed several times. The live chat is always off line and the phone # is disconnected. I just want to cancel the order and get my money back. NEVER again!
UPDATE: 11/6/2019 they finally emailed me back 2 years later! WHAT A JOKE!
Crystal D.'s review of DressLily earned 3 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Crystal D.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team