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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

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GB
1 review
0 helpful votes
Follow Aad K.
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A Haloween Sweater
December 25, 2017

Shopping with Dresslily is a beautiful experience.
Surfing thru a crystal clear website with beautiful stuff with a very good quality is a great pleasure.
The biggest surprise is yours when you are paying; it's always less then you expected.

The sweater was of very good quality even after wearing and washing several times.

Love to come back, each time again.

Sincerely,

A Happy Customer!

Date of experience: December 23, 2017
Spain
1 review
1 helpful vote
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I paid for 2 items, only got one of them and the other was no longer available and they said nothing to me until I wrote them. Then they admitted and did a refound of the cheaper item... the missed item was more expensive and I did not get it.

Date of experience: December 23, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Miriam C.,

Thank you for your review.

Please rest assured that we always do our best to help our customers and improve our service.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.

Then we will offer you a solution via the ticket center.

We look forward to hearing from you soon.

Many thanks,

Dresslily Customer Support Team

California
1 review
0 helpful votes
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There are so many unique dress options that are very affordable and well made! I've gotten so many compliments on the dress I ordered! <3

Date of experience: December 23, 2017
Ireland
2 reviews
0 helpful votes
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Fantastic affordable range, fast delivery and extremely helpful customer care team! Will be a returning customer for sure!

Date of experience: December 22, 2017
Florida
1 review
0 helpful votes
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Good site if you REALLY pay attention to the size measurements. Dont go by what you normally wear in US sizing, most things run on the small side. Look at the reviews as well of each garment about fit and fabric. I had an issue with a swimsuit being sewn incorrectly and after submitting some photos, customer service was great in helping me out. I would recommend Dresslily, just use it carefully!

Date of experience: December 22, 2017
New Jersey
1 review
0 helpful votes
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Super cute and comfy!
December 24, 2017

I ordered two bat shirts for Halloween and they came in plenty of time and were super cute and really comfy! I will definitely order again!

Date of experience: December 21, 2017
Canada
2 reviews
7 helpful votes
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In just one word - AWESOME!
July 12, 2018
Updated review

I have been a customer of Dresslily for over two years and have ordered over 50 items! The products (dresses, tops, mats, shoes/boots, etc.) have been well made and are a reasonable price. That's why I go back again and again and again...

Date of experience: December 21, 2017

With all the choices available on the Internet, it is so good to find a website that offers value, quality and excellent service. I'm so glad I found Dresslily!

Date of experience: April 21, 2016
Texas
1 review
0 helpful votes
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Great Experience!
December 21, 2017

I have ordered several times from Dresslily and I always love my purchases. They always have great prices, too. One time when a dress was too small for me, they replaced it with a different dress at no cost to me. A+++

Date of experience: December 20, 2017
Florida
1 review
3 helpful votes
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Where is my order
December 23, 2017

It has been over 3 weeks since I ordered 4 Christmas pillow covers and a Christmas shower curtain. Was sent e mail that curtain is out of stock and that the covers were mailed and would take 8 to 11 days to receive. It is 12-20-17. Really do not need them any more. But do not get through on internet sight. Never again..

Date of experience: December 20, 2017
Louisiana
1 review
2 helpful votes
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Beware
December 23, 2017

I placed my order on Dec 3rd for some clothes for my Granddaughter for Christmas. I received and email on the 6th that they had been shipped. I received another email on the 8th with a different tracking number, again it's been shipped. You can't track with their tracking numbers. I wrote on the 13th that I had not received my items. They assured me that everything was on it's way to me right now. My order number is L**************. I contacted Customer Service on the 19th again. I contacted DHL on the 19th. They never received my items to ship. Dresslily responded to another email to me this morning, the 20th, that they couldn't be shipped by the original shipper which is DHL. So they were shipping them a different way. It's DHL! When I looked up the new tracking number, it says they received the shipping information on the 17th, They knew on the 13th that my order had not been shipped and yet they lied and told me it was on the way to me. Deceitful to say the least. I have asked for a full refund of my purchase NOW! I will be contacting the Consumer Protection Agency about this also. I am so disappointed in what I thought was a good company to do business with.

Date of experience: December 20, 2017
Latvia
1 review
0 helpful votes
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Nice online shop
December 20, 2017

I have ordered several times from this site, items are good quality.
Never had problems with support, they always tried to help if needed.
Can recommend this shop to others.

Date of experience: December 20, 2017
Germany
1 review
0 helpful votes
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Dresslily is gorgeous
December 20, 2017

I am here to share with you all my experience with dresslily. I ordered at least 11 times from that website, and each time I was amazed. The jeweler, the hair extensions, dresses and everything else are amazing. They are so well sorted out, so that finding the right thing is always easy. Also, there are always coupons available, so that your purshase is always cheaper than you thought. I whole heatedly encourage everybody to try it :), you will get addicted!

Date of experience: December 19, 2017
GB
1 review
1 helpful vote
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Due to a few adverts on Facebook and my news feed I took to Dresslily to order a few Christmas presents. Over a fortnight later and nothing has arrived, I can see the order on the website still showing as 'processing' but after a query, no response for 24 hours. I think they may pay for false reviews or simply set up fake users & give themselves 5 stars on independent sites such as this. I still hope the goods will arrive, but its too late for their required date.

Date of experience: December 19, 2017
CustomerService R. — DressLily Rep
over a year old

Dear James K.,

Thank you for your review.

Please rest assured that we always do our best to help our customers and improve our service.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.

Then we will offer you a solution via the ticket center.

We look forward to hearing from you soon.

Many thanks,

Dresslily Customer Support Team

Ireland
1 review
3 helpful votes
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I never received the item I ordered and I cannot contact them through their email. Not a happy customer

Date of experience: December 19, 2017
Australia
2 reviews
2 helpful votes
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Would recommend to anyone
December 20, 2017

I have been ordering from Dresslily for the past year. I love that they have a plus size selection that is actually designed to look good on the bigger girl. I order about $100 worth of clothes each month. The sizes are quite clearly marked and are very true to size. I save heaps because I log in everyday for more D points. Saved $60 on my last order! Postage times are great, never had anything not arrive.

Date of experience: December 18, 2017
Washington
1 review
0 helpful votes
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Nice sweater
December 20, 2017

It is a nice sweater, nice price.
I dont order much online, but dresslilly is my favorit site to order fashion.
It always fits, and if yiu have a problem, contact the customer service a they will help you.

Date of experience: December 18, 2017
Florida
1 review
0 helpful votes
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BEST ONLINE SHOP
December 19, 2017

I have ordered from them a few times and they always keep me updated on new sales and deals, and I love everything they advertise to me! Its like it was made for me every time they send me a new product update email. They also have great customer service any time I have an issue. I will for sure keep purchasing from them in the future! I am obsessed with Dress Lily!

Date of experience: December 18, 2017
Brazil
1 review
0 helpful votes
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I had an excellent service from the Dresslily store, whenever I had any questions they answered me quickly. About the bag she is beautiful, has two parts inside her and her material is very cuddly and comfortable. You can put things like cell phone or some makeup. The color is a guava rose and has this button in the front leaving the product very delicate. Arrived super fast my order. I highly recommend the Dresslily shop!

Date of experience: December 18, 2017
Australia
1 review
0 helpful votes
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Great customer service!
December 18, 2017

Dresslily has awesome items and awesome prices which include shipping so there's no surprises.

I have not had any issues with them since I started buying clothes from them. The items have always been great quality and value.

When the items are in stock they ship super quick which is also great.

I had an issue with an order where the item had not been sent in the time I needed it due to a delay in stock. I contacted them and they offered me a refund straight away.

I will definitely continue to order through them!

Date of experience: December 18, 2017
Morocco
5 reviews
0 helpful votes
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I had a great experience with shopping from dresslily and really have products with good quality and also have a good service

Date of experience: December 16, 2017

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339