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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Dresslily has been awesome to find not only super great deals but also top quality products. I find something new everyday when I log on and usually end up buying way more than I need.
Very efficient ordering and delivery experience. Items were received in good time and the quality was very good with a good fit.
Every time I spend several hours before purchasing, because I love all the clothing and it's hard to decide. Products are exactly like showed, reallllyyyy good prices for such good quality.
Every time I had such nice experience, fast delivery, arrived at my local post office.
I totally reccomend the website and I can't wait the next order!
I just love this store, I just love shopping for it. The product range is expanding and I like it. The program for sharing and getting free is a great ad and it's like my friends. I'm getting to Lithuania now in 3 weeks now. So you only need to carefully look at the size and also be able to adapt to Europe. The quality of the goods is simply surprising, the communication is very enjoyable and practical, although in recent years it has not been possible to communicate with them. They resolved all shipping issues. I'm paying PAYPAL and I have no problems
This is my favorite shopping site online, they are so fast with customer service, fast delivery and shipping and excellent items and awesome style! I love Dresslily.com!
Placed a large shower curtain, bathmat set order. Got three of one curtain, never got 2 I did order, bathmat set came the same day I sent the mismatched pieces back, including the curtain that matched the rug set! THEY decide IF they will accept the returns, based on an error on their part. They received the items back on Dec 18th, with tracking info (AN ABSOLUTE MUST) and was told I would see the refund to my account in 3-5 business days! Mind you, I had to send the stuff back on my own, without ever successfully reaching them. I got FIVE complaint ticket numbers to which you can NOT reply! When they FINALLY replied, they provided the bogus 3-5 business days info. It's been 7 U.S. working days and am not able to contact them. GOOD LUCK reaching ANYBODY with the numbers/links they provide!
ORDER AT YOUR OWN RISK! If you order something you do NOT need by a deadline and don't need to return anything, you may be one of the few people that are somehow raving about the products and service! The people who have responded to my FB post have almost all said they have just been STUCK with the item(s)!
I ordered a product from them it took over a month to get to me and when it did the package was crushed and the contents ruined. They used cheap packaging which did not protect the item. They did not stand behind replacing the item so I just wasted money. Never Never buy from them there are much more honest companies to use. I will continue to let people know how dishonest they are...
The customer service is very good either in terms of quality as well as the site so shipping is not bad
Dresslily is an honest company that is customer focused. The customer service team is very prompt, and will respond timely if there ever is a need to contact them. The product I purchased was exactly what was pictured and is great quality! Dresslily has many different beautifully unique products that are worth every penny! I give them 5 stars, and I am a customer for life! I would definitely recommend Dresslily!
I love Dress Lily. They have quality clothing and excellent customer service. I'm always happy every time I order!
I have ordered from dresslily several times and have always had a good experience. They provide wonderful customer service and were prompton answering my email questions
I ordered a Christmas dress on November 7th and still havent gotten it! Dont order! My friend ordered the same dress and it came in and was like it was made of paper.
Dear Dorothy G.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team
I bought some clothes from this site and I felt good, the products chosen correspond to the description and I had no trouble understanding the right size for me. I helped with the size chart available on the site.
The shipment took the necessary time to arrive.
The products were well packaged and delivered to me by a postman.
Good price and a lot of sale. The ordering process is easy and straight forward. Item arrived in the agreed timeframe and no mistake made, Very happy with the service. Happy to recommend Dresslily to friends and family.
I bought 2 pairs of fold over heather wide leg pants and they are pretty decent quality. The only issue I had with them is that some strings from the material have come lose so the quality could be a bit better. Otherwise, they were exactly what I expected. I will purchase more in the future for sure.
I ordered this because of the cut and mostly color! Arrived quicker than expected and was more gorgeous in person! I will buy from them again!
Took 3 weeks to get my order. I love the items but I forgot what I ordered. Beautiful items slow delivery.
Great Shop. Great Dealer. Great things. I can reccomended it. Take a look at the site;-) you will not be disappointed.
I bought 3 dresses from dresslily, nicely made with pretty materials and ran to size I bought a size up but didn't have to! Shipping was pretty quick and communication was good soI think I'll buy from them again! :)
MY ORDER WAS SHIPPED OUT ON NOV. 10,2017. IT HAS BEEN 43 DAYS AND I STILL HAVE NOT RECEIVED MY ORDER. I CONTACTED THEM 4 TIMES ASKING FOR MY MONEY BACK AND THEY WILL NOT REFUND MY MONEY. I WILL NEVER ORDER FROM THIS COMPANY AGAIN.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marcia S.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team