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DressLily

How would you rate DressLily?
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Texas
1 review
8 helpful votes
Follow Tonya S.
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I wish I'd read these reviews before ordering from this SCAM company! When something is too good to be true it usually is! It took a month to receive my order. The clothing models on their site must be a size small in toddlers. I'm 5'4 size 3 and the cute dresses I ordered look like toddler sizes on me. The material is very cheap, there are no tags inside of any sort to indicate size or washing instructions. VERY DISAPPOINTED!

Date of experience: January 6, 2015
Chile
2 reviews
1 helpful vote
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Dresslily has lots of great clothes, although i once got a defective item which i could not change. Also sometimes it takes long for them to send you some of the things you order, for example you buy 5 things but at the beginning they only send 3 item and a month later or even more the send the other and sometimes they sell you something that's out of stock. Still, i really like the styles of clothing they have and most of the time i haven't had many problems, the fabrics are good quality and a very comfortable. The clothes usually fit really well so the measurements are done right. Overall i like buying in dresslily

Date of experience: September 28, 2014
Utah
1 review
21 helpful votes
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Where do I start? I ordered two dresses from this company online. The processing and shipping time almost took a month to get to me. When the shipment finally arrived, the size was way off! Neither of the dresses fit me. They run really small. Also, it is worthwhile to note that they guarantee their products are inspected before shipment and both of the dresses I received had strings hanging from the bottom. They don't have a customer service phone number you can dial... only a place to email your questions/complaints. They have a 30 day window to return the items, but it took almost 30 days to get the items that I don't want. So I now have to wait another business day just to get a response from them. I am curious to see if they will honor a refund since one more business day will probably put me over the 30 day mark. Ugh! Never again...

Date of experience: November 19, 2016
CustomerService R. DressLily Rep
over a year old

Dear Summer W,

We are really sorry for all the inconvenience.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

Thank you so much for your patience.
Dresslily Customer Support Team

California
1 review
4 helpful votes
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Ordered a pair of shoes, chose the free shipping. Then I didn't hear from them for a few months, and I looked up their rep, and turns out Lots of people have that issue. They waited months and months to receive their items. So I emailed them, asking where they might be, and the person told me they were out of stock. How about you let me know this oh maybe when I order the things, instead of making me wait a few months before I have to go out looking for this information?!

Date of experience: November 30, 2014
Ohio
1 review
0 helpful votes
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I live in Pennsylvania (USA) & I bought 3 dresses and a pair of long socks on Feb 5 and received them on Feb 17 - which is a lot quicker than I had expected. The dresses have strings hanging off, but nothing a pair of scissors can't take care of. Overall quality is decent - actually better than I was expecting. I was excited that my total was only $31, but the shipping was over double that ($33). I paid with Paypal and haven't had any issues as of yet. Like someone had posted already- next time I'd rather spend the money on a more quality item than on the shipping.

Date of experience: February 17, 2014
Utah
1 review
0 helpful votes
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I have nothing but positive things to say about dresslily. It's my favorite online shopping spot for clothes. They have great things for any season or occasion. Dresslily also has great customer service. They're always working to make sure their customers are satisfied!

Date of experience: February 21, 2018
Kansas
1 review
6 helpful votes
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I Ordered 5 items 3-15-17. I received 3 of my 5 items several weeks after ordering. I contacted them via live chat as their phone number didn't work. They assured me it was still in transit and they verified they were able to track the 2 items. I received one a week later but have still not received the 5th item as of 5-11-17. This is the most frustrating site I have ever used. I would like a full refund for my entire order for the hassle. One item I received was too big, two were too small and the other one I can deal with. They were all the same size. Never make the mistake of ordering from this company. Live chat never worked after my first contact.

Date of experience: May 11, 2017
CustomerService R. DressLily Rep
over a year old

Dear Tonya,

We regret that you are having delivery issues.

With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.

We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.

You may then check the status of your item on this site: http://new.17track.net/en.

Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

Regarding your issue, we have replied to you in the ticket center. Please log in your account and check it.

We are awaiting your reply there.

Dresslily Customer Support Team

California
1 review
7 helpful votes
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Horrible company
November 19, 2015

I ordered a sweater early October and the item still has not shipped as of today (nob 19). It is impossible to get An answer from his company regarding my ordered item. I emailed several times with a pre set "canned" response with no information for me personally. Of course they have my money but refuse to ship the item. They did end up finally responding and said they may never get the item to ship and I now have 2 choices: 1. Continue to wait for the item. 2. Choose another item of equal value. Are you kidding? If you don't fulfill someone's order- you offer them their money back! Also if you don't have the stock for an order, why would you fill it AND charge the customers account. That is stealing!

Date of experience: November 19, 2015
CustomerService R. DressLily Rep
over a year old

Dear Shannon H.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out on date Nov 22nd, your tracking number is ****97796CN, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.

Best Regards
Dresslily Customer Service

New Jersey
1 review
2 helpful votes
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Horrible!
November 16, 2015

Clothes look nothing like the pictures. Sizes are snot accurate. I ordered 2 shirts in the same style but different colors. Not even near the same. Do not order from this China based company. Horrible.

Date of experience: November 16, 2015
CustomerService R. DressLily Rep
over a year old

Dear crap,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
We are willing to help you for this issue, would you mind to provide us the order number so that we could check for you?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

New Jersey
1 review
6 helpful votes
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I hope people will check out this site before ordering. I ordered an item on 11/17/2014 and as of this Date 1/24/15 I have yet to receive it. Many emails to the company, lots of excuses. It went through paypal and after an investigation i finally just got my money refunded. Buyer beware this company is a joke.

Date of experience: January 24, 2015
California
1 review
4 helpful votes
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Three weeks after ordering two blankets from the company for Christmas, I found that the items were held up in US customs. The company shuts down for the entire month of January and did not respond to emails. One of the blankets showed up after 4 weeks but the other was lost. They claim it's the shipping company's responsibility and offered only a $9.50 refund after I waited 2 months.

Date of experience: February 16, 2017
CustomerService R. DressLily Rep
over a year old

Dear Matt,

We appreciate your feedback.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.

We have offered you a solution via ticket. Please kindly reply to us there.

We are awaiting your reply.

Dresslily Customer Support Team

Illinois
1 review
4 helpful votes
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I spent over $100 on Cyber Monday from Dresslily. It's been almost a month and I only have two tops so far. I was surprised that they came from China, but anyway... the quality of the tops was awful. They are as thin as a Kleenex. I don't think that I will pursue a refund because I don't want to deal with the stress nor hassle. So, Enjoy my hard-earned money, guys!

Date of experience: December 26, 2015
CustomerService R. DressLily Rep
over a year old

DearAndrea W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Dresslily Customer Service

Connecticut
1 review
7 helpful votes
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Stay Away
September 4, 2016

This "company" is a joke.
Paid extra shipping to get item quicker. 7-10 business days. Its 10 days today and nothing.
No tracking numbers and no telephone numbers. When you email them, it actually says emails returned the next day unless holiday, but if you don't get an email response the next day, wait one more day...
You have to be kidding me.

Date of experience: September 2, 2016
Canada
1 review
2 helpful votes
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I purchased three dresses for a cruise only to receive clothing that was so poorly made and see through without any slip underneath! Thin thin material that is greyed and threads hanging everywhere. Totally overpriced and the worst material.

Date of experience: November 3, 2015
CustomerService R. DressLily Rep
over a year old

Dear Angela S.
Thank your for your message.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service

Illinois
1 review
5 helpful votes
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Never received!
November 5, 2015

My orders shipped Sept. 2 and another Sept. 14 and now it is Nov. 5 and I still do not have either order. I understand that I opted for the free shipping which they do say that it can take up to 45 business days but that is ridiculous. I have shopped online before and have never had to wait this long with any other company. At this point I want my money back.

Date of experience: November 5, 2015
CustomerService R. DressLily Rep
over a year old

Dear Emily H.
I wish to say thank you for providing valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your understanding and patience
Yours sincerely
Dresslily Customer Service

Romania
1 review
0 helpful votes
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I'm very happy with my orders on dresslily.com. The products are very good, just like in the pictures and the description, and i can't wait to make another order, they have so much beautiful things: X thank you dresslily.com

Date of experience: July 4, 2014
Canada
1 review
4 helpful votes
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Fraudulent Scam Company
December 22, 2015

Do not order from here! Complete scam! Paid an extra $30 for expedited shipping and didn't even receive anything at all! No replies to email complaints and no one answers the phone. Complete scam and should be shut down!

Date of experience: December 22, 2015
CustomerService R. DressLily Rep
over a year old

Dear debra s.

Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service

Indiana
1 review
6 helpful votes
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Won't be tricked twice
January 14, 2016

I would love to write a review on the dress I ordered nearly two months ago. But I can't because I haven't received it yet. Shipping email said it was shipped on 12/14. Blocked their site as spam. Beware.

Date of experience: January 14, 2016
CustomerService R. DressLily Rep
over a year old

Dear Sena,

Thank you for taking your time to write your review.

We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

Thank you very much for your understanding.

Yours sincerely,
Dresslily.com Customer Service

Canada
4 reviews
4 helpful votes
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I ordered from this website after I got great service from one with a similar name. I have not received one item yet. I complained on their Facebook site and they finally answered, blaming the delay on the Chinese New Year. I am angry, frustrated and ripped off. I wish I had read these reviews first. Zulily however is a wonderful site so I just assumed the same for these rip off artists.Do Not Order from these people!

Date of experience: February 17, 2014
Colorado
1 review
0 helpful votes
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One Happy Lady!
June 8, 2015

I've only ordered clothing from dresslily so far, but they also have some really cute jewelry that I plan to order next. I didn't have any problems with my order. I received all items within the allotted time and there were only a couple that didn't fit. I plan to give those to my sisters. I did read the returns policy before purchasing an item (which requires the patron to pay return posting), so I knew that everything I ordered I would keep regardless if I liked it or not.
But I was very pleased with 95% of the items that I got, and I get so many compliments every time I wear a dresslily item!

Date of experience: June 8, 2015

Overview

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815
+339