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Where do I start? I ordered two dresses from this company online. The processing and shipping time almost took a month to get to me. When the shipment finally arrived, the size was way off! Neither of the dresses fit me. They run really small. Also, it is worthwhile to note that they guarantee their products are inspected before shipment and both of the dresses I received had strings hanging from the bottom. They don't have a customer service phone number you can dial... only a place to email your questions/complaints. They have a 30 day window to return the items, but it took almost 30 days to get the items that I don't want. So I now have to wait another business day just to get a response from them. I am curious to see if they will honor a refund since one more business day will probably put me over the 30 day mark. Ugh! Never again...
Summer W.'s review of DressLily earned 21 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Summer W,
We are really sorry for all the inconvenience.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Thank you so much for your patience.
Dresslily Customer Support Team