DreamWorldTravelReviews 330

I have not received a refund from a June flight. Endless follow-ups with "we are busy" replies. Now no relies.
No refund from December flight either but that is wishful thinking. What are our legal rights and recourse? Avoid this company.

I asked for refund March 2020 as flights were cancelled due to covid it's now march 2021 still no refund all they all they offering is travel vouchers which are useless to me as I told them my son suffers from asthma I will not be travelling anywhere out of uk would not risk my child's health one bit no sympathy at all why can't we get refund if the company has paid you back I will be taking further action against this company as not happy at all with outcome

After waiting 6 months for a refund, you have retained £95 for an admin fee.
According to Trading Standards London, this admin fee is illegal.
£60 of this fee is for your 3rd party supplier the Holiday Team UK. Even you Dream World Travel, know that this is not right otherwise you wouldn't be pursuing it with your legal department would you?
I have evidence that some people have had a full refund with no admin fees deducted.
I am an old age pensioner and cannot afford to lose this money.
Please give me the rest of my refund.
Support Reference *******

Sent over 12 emails back an firth about refunding a trip booked in April 2020, nearly a year later I've taken them to tribunal.

Been trying to get a refund since April 2020 from DWT!
The airline confirmed they paid DWT in May 2020 & although this wasn't confirmed until February 2021 by Qatar Airways, DWT hid behind the excuse they were waiting to be refunded from Qatar.
I have had numerous excuses & very contradictory ones too, which proves they will say anything to put you off for a few weeks. It must be very boring to work in that office. Saying that the excuses they come up with must keep there imaginative juices flowing somewhat!
I have been offered vouchers many times over this time period at which I refused every time.
Currently my refund is awaiting for the finance department to issue the refund. They have told me the correct amount I will receive too. I'm still waiting for them to action the refund!
I didn't think these type of companies in UK were allowed to operate so blatantly! Shame on you Muhammad Omer ALVI for being a Director of such dishonourable company.

Let me share our recent experience with Dream World Travel. We have booked 5 tickets for the whole family to travel to Bali for Dec 2021. Few days Later after we made a payment via website we started panicking as didn't receive any e- tickets for the flight, just a confirmation with our ref number. My husband contacted Singapore Airlines directly to check if our tickets are booked with them. However, to our great shock Singapore Airlines said that our booking was cancelled and we needed to contact World Dream Travel agent. Just imagine our feelings, guys! We started contacting them, after several attempts we spoken to Sumera and she explained patiently that that's the way they work. They create one ref number with the airline and change it for another one later on closer to the date of travel and the rates are still remain the same. They have explained that there is urgent option to have e- tickets earlier that that, so we asked for them and Sumera issued e-tickets for us in a short time. So, if you have the same situation don't panic and don't think it's a fraudulent travel agent. Just try to contact them( sometimes it takes time to get through) and explain your problem. There is some to help! Thank you very much Sumera and the team.

Scam company, will not issue me my refund on cancelled flight for almost a year now. I chase them every month but still no luck.

I booked a holiday for march 2020 but it got cancelled because of Covid, I called & emailed the Dream world travel they always said that wait 6-12 weeks! They finally said in Dec 2020 will refund your money it has been over a year now, I have not yet received my refund. This company has to be the most unprofessional and rude company ever. They need DO NOT BOOK WITH THEM! Horrible company i will now take legal action towards it

They will take your money happily and pocket it. Paid for a flight, COVID struck and here I am over a year later still waiting for a refund. They have stalled and stalled until I threatened legal action at which point they suddenly started taking an interest.
In short - AVOID AT ALL COSTS. Save your money and your sanity!

I'm so upset, I have waited 9 months for a refund on my flights and Dreamworld have now told me I will finally get my money with a deduction of £190 due to admin charges from themselves and the airline. I will be avoiding this company at all costs in the future.

This company is very difficult to deal with. We had flights booked for August 2020 which were cancelled in June 2020. They refunsed to issue a refund until the airline had issued them a refund. After 6 months of chasing I decided to deal direct with the airline who advised the money had been refunded months ago. I went back to DWT who said they would issue a refund minus £287 which apparently was an admin fee that they were charged by a 3rd party for booking the tickets. We eventually got a fund minus the £287- I am now having to fight them through the small claims court. Use a reputable company not these as they do not answer the phone, if they do you get hug up on straight away. They do not reply to emails until you put a negative review these types of websites. As if we are not living in difficult enough times where people are losing their jobs and struggling to feed families... I WOULD ALSO BE VERY DUBIOUS ABOUT ANY 5* REVIEWS YOU MAY SEE... There is an group on FB full of thousands of unhappy customers in the same position as me.

Do not buy through this company. Future flights cancelled by airline and DWT will not refund me my £5,000.

How to get refund from DWT: 1) Credit charge back. 2) Small court claim
There is a Facebook group name "Dream World Travel Action Group", feel free to join. We discuss about court action, what can we do, further action, where to report and how to get the refund.

Refund money requested for cancelled flight on July and not received refund so far 7 months.

One of my friend Same flight booked through other agency received 4 months back

Very disappointed and avoid booking through this agency. If any issue in travel you get hard time with this agency

After 6 months they came now saying have to charge £60 admin fee which charged by third party. Plus £35 admin fee of dwt ltd. Total £95 per ticket for cancelled flight without your fault. I have no idea how this third party came in middle suddenly so far I never heard of them and whom they.

It is total white collar rip-off to take your money. £95 per passenger

Unless you enjoy throwing money down the drain I would avoid at all cost!

This company is a complete scan! Tickets were purchased to visit my sister in Australia and to fly out 31st March 2020 but the pandemic hit. Since then the communication from this scamming company has been awful.

My family and I have sent them repeated emails for a cash refund and they respond each time trying to offer a credit note. We completed the form they sent us for the cash refund in September 2020 AND STILL have not received a refund months later.

Their excuse is that they haven't received a refund from the airline but I've been in contact with Etihad and they deny this claim.

GIVE ME MY MONEY BACK!

I have written another email to them with a week to pay up otherwise I will be taking legal action and going to the media

Bad doesn't get any way near the truth here. My wife has been waiting over 9 months for a refund relating to a cancelled flight due to the Covid situation. All we have received from Dream World Travel is delaying Emails and conversations and they continually blame the Airline for not refunding. That's despite the Airline confirming they never received payment in the first place and me advising Dream World Travel that the money is currently held by Southall Travel Ltd who trade as The Holiday Team. Southall Travel Ltd are the company who sourced the ticket and are happy to refund once Dream World Travel provide them with a PNR History which Southall Travel requested by Email on 23 November. Unfortunately, as Southall Travel's contract is with Dream World Travel they are unable to assist any further and could only suggest I report it to ATOL. Having researched Southall Travel Ltd I can see they are a large, profitable, cash rich business and part of a much larger Investment group of companies so I have no reason to doubt their willingness or ability to provide the refund. This appalling situation is firmly at the door of Dream World Travel and I cannot understand why they will not resolve on our behalf

AVOID THIS COMPANY LIKE THE PLAGUE. THEY WILL STEAL YOUR MONEY. PLUS, DO NOT BE FOOLED BY THE FAKE REVIEWS!
I booked flights in February 20 to NYC, due to fly 28th Dec 20, but obviously didnt fly due to Covid. Aer Lingus cancelled my flights, and put me onto a later time. However they told me directly (I also have it in writing from them in several emails) that I was entitled to a FULL REFUND because of the difference in flight times. I completed a DWT Refund request on 2nd October. It is now January and after endless emails to DWT, they have still to acknowledge that I am entitled to my money back. This company should not be allowed to trade, their customer service is shambolic, nothing short of a disgrace. I shall be reporting them to trading standards and will be taking them to the small claims court. I want my money back!

Ps join Dream World Travel Action Group on FB for info, advice and support from consumers in the same position.