DreamWorldTravel has a rating of 1.38 stars from 330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DreamWorldTravel most frequently mention customer service, credit card, and admin fee problems. DreamWorldTravel ranks 626th among Travel Agency sites.
No positive highlights yet
When the Government suddenly changed Mexico from amber to red status, I had only 72 hours to leave the country. Despite hours of trying, BA were uncontactable. However Lubna from Dream World Travel stepped up with a much-needed ticket to help me back to the UK, thus avoiding the dreaded and expensive 10 day quarantine at Heathrow. Lubna was efficient and took action immediately.
I booked a holiday for march 2020 but it got cancelled because of Covid, I called & emailed the Dream world travel they always said that wait 6-12 weeks! They finally said in Dec 2020 will refund your money it has been over a year now, I have not yet received my refund. This company has to be the most unprofessional and rude company ever. They need DO NOT BOOK WITH THEM! Horrible company i will now take legal action towards it
I booked a holiday for march 2020 but it got cancelled because of Covid, I called & emailed the Dream world travel they always said that wait 6-12 weeks! They finally said in Dec 2020 will refund your money it has been over a year now, I have not yet received my refund. This company has to be the most unprofessional and rude company ever. They need DO NOT BOOK WITH THEM! Horrible company i will now take legal action towards it
Products used:
Airline ticket
Avoid this Travel Agents. Booked 4 tickets to Australia over 2 months ago and still awaiting e-tickets. They are very unhelpful and keep changing the dates of when I will receive my e-tickets. Please read the reviews on Trust Pilot and other review sites. Many customers complaining of the same thing. Some not getting their e-tickets at all and trying to get a refund seems to be impossible.
These people will drag you until you reach your graveyard when you cancel you flight tickets and apply for your refund. VERY IMPORTANT A full means 30% is the meaning in their dictionary. The will blame the airlines for the remaining 70% that disappeared. Very funny when you call customer service your number in the queue starts increasing from 4 to 5 and from 5 to 6 and so on.
NEVER ever book with these scamming bastards they have taken my money for flights for 4 people and not booked the flights and I've rang them more than 100 times counting on fingers and as soon as someone answers the phone after hours of wait they cut you off! The customer service is so $#*! my dog would provide better customer service than these silly scamming son of a $#*! $#*!ers! Don't be stupid like me to book your flights online with these pricks they will con you and take your money of you I will report to authorities about this travel agency!
They advertise cheap tickets on line and once got your money they do not want to know. They sold us non existent flights and then when we chased up for electronic tickets they told us flight had been cancelled by the airline! Apparently this happened over six weeks ago but they failed to tell us until WE rang up for electronic tickets
So in short they sell non existent flights, take your money and they mess you about trying to sell you alternative flights at exorbitant prices. AVOID AT ALL COSTS.
Spent over two hours on phone each time when it's our turn to speak to someone they cut you off
Tip for consumers:
Do not trust dream world travel, they are scam
Products used:
Travel tickets
Most rubbish company ever I have gone through. Their customer service is extremely frustrating. They can't understand what we are saying and they are not able to explain any reason. Companies charge a lot for any changes, after paying large money they don't ever do the changes that you want. Please don't go for this company. It's a total waste of TIME and MONEY wasted. They changed my flight time without my consent.
6 months now waited for my refund, absolutely ridiculous.One excuse after another, constant lies from a bunch of thieves who have the morals of a mosquito. They flaunt aviation laws set in Britain, they don't care. They will go to any length to keep hold of your money with constant lies. A bunch of Asians living in London robbing decent, straight forward people. Utter scumbags, rot in hell. I am fuming!
A more appropriate name would be Nightmare Travel. We have given them one star as we needed to to leave a review. We have had the worst possible customer service imaginable after our flights were cancelled in December 2021. Finally after countless emails and phone calls we contacted our credit card company who have arranged a refund for us seven months later. We believe they would not have refunded the money without us taking this step. Steer clear of Dreamworld Travel!
Really easy to navigate website and the cheapest prices.
Booking was simple and confirmation was immediate, followed next day by e-ticket.
I managed to lose my email, but Jim from Customer Services was really quick at having it reissued for me.
All round excellent experience.
Dishonest fraudsters. They take your money but at the last minute do not issue tickets. Totally destroyed my holiday. Do not use. I would give zero stars but this is not an option on here.
Tip for consumers:
This company is fraudulent
Products used:
Booked a flight through them but it was fake. Fraudsters
I booked a flight and I haven't added my passport information or anything apart from pay for it and handed this "agency" money. By contacting the airline they say that I actually DO NOT have a flight. They took my money and they won't even asnwer their e-mails, whatsapp or calls. I need my flight now and I need the reservation number. I will be looking further into this and making sure no one and other flight services know not to let anyone buy a flight through DreamWorld Travel. Liars and scammers. The airline says, I still need to make my purchase even though I paid this "agency" in full.
I purchased a flight with Emirates to Australia. Covid cancellation and Emirates paid them after 6 weeks. They strung me along for 2 years and still did not pay. Worst ever. Totally unprofessional. An illegal operation
Tip for consumers:
Do not use DWTRAVEL!
Products used:
Booked international flight. Never received flight and no refund provided after 2 years of chasing! Nasty business. Avoid!!!
Why I should choose one star from them, they do not deserve. Standard approach is to take your money right after you handed in a booking, but do not make ticket for you! You spend a thousand attempts for communication, if you call, waiting in the busy line for hour, then they ask u to send an email only, if you send email, they either don't response, or keep lying (such as lying that they are preparing a refund for you this week/this month etc-which never cashed out). After several months you're tired of such invalid communication, they assume money is theirs. So easy. Commercial fraudster and criminal!
Stay safe, don't try this 'Company'.
After reading reviews, I got scared and called + emailed them several times also because ticket was not for me.
Finally I got in touch with famous Ms. Lubna who said that a ticket will be issued before reservation expires (midnight) exactly 13,5 hours after payment I found etkt at airline's official www.
Dream World Travel are a scam company... do NOT send any money to them there e-mail is fake and they never answer the phone.
DO NOT USE THIS COMPANY!
Absolutely DISGUSTING. Never have I ever in all my life experienced such a bad service. The company has no disregard to customers and will soon go bust! Probably the reason hundreds of people are still awaiting a refund.We have now been waiting 14 weeks for a refund of the FULL amount ( since 26th September) and all the emails they send seem to be automated. I have sent one final email to the company for a refund. I assume DWT have no intention to even pay so we have had to seek alternative legal advice and go through the bank to dispute the refund.
All the 5* reviews are FAKE in my opinion. If you had common sense in you it doesn't take me to explain why I think they're fake. If you scroll you can see a huge pattern in how they are writing reviews and the style they write them. No one will be booking holidays or finding good deals at the minute when we are in a national lockdown! Robot writing and lack of detail, if you look at the people giving reviews they only ever have one which proves they are fake accounts and if they are true. I'd love to know or get in contact with who they are speaking to! No matter how many customer reviews you flag we will keep posting to reveal the true scam this company! You will go bust one way or another!
AVOID LIKE THE PLAGUE AND LISTEN TO THESE REVIEWS OF THE HUNDREDS OF PEOPLE. ONLY THE TRUTH IS SPOKEN IN THE 1* REVIEWS
If I could give this company 0 stars I really would
Anyone experiencing the same who is not yet part of the Facebook group please join ‘ Dream World Travel Action Group' it has saved me and given me hope of getting my money back from this scam of a company. Utterly disgusting and you won't get away with it
Having read the reviews by now you will already know that this is not a business you should be giving your money to. Dreamworld took money for tickets that were reserved in the airline system but never paid for and ticketed and so expired 72 hours later. Since then they have deferred, obfuscated and lied about what is happening and not booked the original or alternate flights and instead offered a refund an indeterminate future time. Simply avoid and save yourself the heartache. Thank god I paid with my credit card and they are treating the charge as fraudulent on my behalf.
Tip for consumers:
Avoid
Products used:
None
My flight to Los Angeles was cancelled due to Covid 19. Refund claim sent to Dream World on 17 March. Their only response to chasing emails is 'we're busy'. Still no refund although I know that the airline, Air New Zealand, has already refunded them. Credit card charge-back instigated, also very slow, complaint made to the Competition and Markets Authority but still nothing. What is the point of having a law that cancelled flights should be refunded within 7 days, if that law is ignored with impunity?
Shocking business, I'm genuinely not sure how they're still getting away with it. AVOID AVOID AVOID. On top of their atrocious service and ignorance- I have been waiting over a year for a refund, I have been in contact with them hundreds if time and they keep lying and giving me a new date. They have admitted that they have had their refunds from the flight tickets they themselves had to buy.
I purchased a ticket from London to Guinea, but due to COVID travel restrictions I've not been able to take the trip, which was back in February 2021 it's now a year I'm still going back and forth with this agency. And now, their phone lines aren't going through, tried the whole week and every time I get cut off saying that my line can't be connectedI'm sooooo frustrated with this company, after resolving this issue with them, I'll never buy tickets from them again even if they're advertising return flight for £1…Disgusting behaviour!
My son is still owed £1890 from this poor excuse of a travel agent. Paid in March '20, due to Covid, all flights were cancelled. Dreamworld know this yet they keep trying to 'buy' time by offering travel vouchers even though we have been clear that we want a straight refund.
Completely unscrupulous business practices - not sure how much longer they will be getting away with this because I for one, am heading to the small claims court.
Disgusting unethical company - do not know how they are still able to operate
AVOID this company. Once you buy a ticket with them you are in big trouble! I purchased my business flight ticket from them, over 2 years ago. Due to Covid my flights were cancelled by the airline. I ask for a date change so Dream World travel told me to pay more £500 on top of my business ticket price, for normal economy ticket! I did not want to do it, so I asked for a refund! Very rude customer service clerk, Hassan told me that I have to wait 6 months or longer for my money and pay £350 for their admin charge?
I warn you, never buy anything from them!
Tip for consumers:
Once you pay for your flights to them , you will never get the money back, even due to Covid, and will be impossible to contact them at all. On top of your flight ticket price is their Admin Charge, avoid this company.
Products used:
Flight tickets
Flight was £669, but after deducting airport taxes Dreamworld offered just £209 refund. That was back in February 2022. Since then they have ignored my emails and voice messages.
Today i spent almost 2 hours on the phone to them. I was 27th in the que initially but when I was 9th they disconnected the call. I'm so disgusted this company can operate in this manner and get away with it.
How are they still trading?
Tip for consumers:
Avoid Dreamworld at all costs
Products used:
None
I had so much stressful and tired in this travel agency. My flight was on 2 May 2020 and cancelled by covid-19 and asked refund and sent me automatic reply wait 8-12 weeks but It's already gone. Should I need to action this company now?