DreamWorldTravelReviews 330

Still fighting these for my money. 16 months and still counting. They indeed been refunded and keep our money to make money, every little help! They keep lying and lying. They are pathetic. We should start a law case against these scum. DO NOT BOOK WITH THEM. PLEASE LISTEN TO THE THOUSANDS OF PEOPLE WHO TRY TO GET THEIR MONEY BACK. AND THE WORST IS THAT WE ARE NOT RESPONSIBLE FOR THE CANCELLATION BUT THEY TAKE FEE TO REFUND US! THEAIRLINES DID NOT TAKE ANY FEES TO REFUND DREAMWORLD! I put one star as we have no other option, of course it will be sub-zero star for me!
Last thing, they are in breach of their own policy which state that it can take up to 6 months to be refunded. So all people who are waiting for more than 6 months, let's ask compensation Nd put a formal civil complaint

This company needs to change its name to Nightmare travel. I had to cancel my flight in April 2020 because of COVID, they said I will get my money back but that was a lie they gave me a voucher and I kept telling them I just want my money back not a voucher. There customer service is very rude and keeps hanging up on me and when they do speak they lie to you saying it's being sorted and you will get it back very soon. It's been over one year and still no money back. I wouldn't even give them 1star and I will never use them again. I have given them until the end of the month and I will seek legal advice.

Due to the pandemic I had to cancel my flights for April 2021 to Maldives and the company said that's fine. I had to send a OTP Verification which I did on the 28th of Feb 2021 and they said it can take up to 3 months due to higher demands. In the verification it said the company charges 15% admin fee, which is wrong as it was the government that said no to travelling and the government has awarded grants to businesses like this to help. It is 9th of August today and I am still waiting for a refund. This pandemic has really shown us the true colours of the companies that are out there just to make a quick pound and don't give a $#*! about it's customers.

They kept wasting my time, giving exercises that they should refer to the airlines, and there is no point in contacting the airlines as they have never booked any flight. Now they turned back to me telling that 35 pounds will be deducted as admin fees! The money may take 6 months to be on my account! Theses are cheaters and if I can help and tell anyone before he/she books a flight with them I won't hesitate. Those are cheaters!

I booked flights through this company in October 2020. They missold me tickets from London to Australia via America. Due to Covid restrictions, that had been in place for over 6 months at the time of booking, we were unable to board the flight as not American citizens so not able to even transit. 9 months later we had to take them to court to get a refund. Now they have only refunded us partially. We are awaiting their response as to when the rest of our money will be paid. Small Claims judgement will have to be requested if they continue to mess us about. Shameful that they continue to be allowed to trade. So many people have been affected by their unethical practices.

It's more a year now since my husband's flight was cancelled. And they already got the refund since November 2020 but until now they still not giving back my money. It's almost 8 months since they got the money from the airlines.

After airline cancelled my flight, my refund was supposed to be processed on August 2020. Sumera/sales consultant promised me my refund by May 8,2021 at the latest. Since then, still no refund. So after repeated attempts to contact them and being ignored, M Taha Khan from Finance Dept finally responded and said it was a problem with my bank. My bank said no attempt was made from them to transfer money. Bank asked for a transfer attempt receipt which dreamworld travel could not provide and ignored my request. This all sounds like a scam and a lie by Dreamworld. Since then, I've sent repeated emails and WhatsApp texts for followup with no response. I've offered alternate accounts, no response. They've even lowered my refund amount beyond the 35 GBP admin fee without explanation. This refund means a lot to my family. My family needs this money during these hard times. Dreamworld has been so apathetic and inhumane to my dire situation. I need them to do something! I've got no choice but to post this review and post other reviews on other sites. I'm so appalled I driven to follow the advise of others to contact every agency (US/UK gov websites, intermediary groups, CMA, N1 claim, etc). When the world is experiencing so much hardship, how can this company be so callous!

A bunch of scumbags THIEVES who have been getting away with their thefts!
Soon will be down though as numerous complaints filled against them!

I booked Business class from Cambodia to Morocco. As the web page changed to the "payment accepted" page, the class was changed to Economy, although they took the Business class fare. I immediately tried to cancel with no effect. For a couple of weeks I slid into their "ignore" file. Having seen so many angry responses to the company's tricks, I politely informed them that, as a brother Muslim, I did not think much of their treatment. Within 3 hrs they sent me an apologetic email. Twenty four hours later the refund was in my bank, albeit minus 500 quid "costs". I would recommend they are blacklisted.

One of my flights booked through DreamWorldTravel did not fly in April 2020 due to COVID. This entire time they keep on asking for 4-8 weeks of time to provide a refund, which has never materialised in any form despite their ongoing please for patience. Do not book with this travel service.

I booked flights for Bali pre-covid, my flight was then moved by the airline, please note my friend booked the same flight with another travel firm, I contacted them and was told (please note nothing they say holds any truth so I cannot say if this actually happened) that Arab Emirates were holding my money but as soon as they had it they would refund me minus a 15% admin fee. I chased them up and was told it would take 10-12 weeks, not knowing the travel industry I thought this was normal. We are at 20+ weeks and with ever call I make I am told lies after lies - one man (a manager?!) told me he had arranged for it to go in the next day. I have been hung up on, called a liar, had conflicting information on numerous emails and still no sign of my money. My friend I mentioned eariler... her money was refunded within 7 days. My holiday was for April this year, I started this process for a refund in January. These people are thieves. I am furious. I wish I could give zero stars. Avoid at all costs.

This company should re-brand as 'NIGHTMARE WORLD TRAVEL', as that is a much more accurate description of the way it operates. I have been trying to extract a refund from them for over a year, and although initially I was willing to be patient as I was aware that airlines were taking their time to refund both direct customers and travel agents, 14 months later my patience has ran out. Every time I contact them, the refund is 'about to be issued' but that never becomes reality. I shall now pursue the claim elsewhere as it seems obvious that if I don't want to be fobbed off with one of their 'vouchers' I'm not going to get anything back from them. Please don't buy anything from these people, and check out the other 1-star reviews on the web reflecting similar experiences to mine.

So I'm 16.5 weeks in since put in a refund claim with DreamWorld travel, due to the airline cancelling my flight and not by my own choice. Since then been constantly emailing DreamWorld travel about the progress of my refund and the customer service is LAUGHABLE and NON EXSISTANT!. You get the same generic automated email response every time (and I'm at about email number 15 by now I'm sure)they never personally answer your questions. I still have not been given a complaints procedure which I have asked for many times and to top it off the airline, which was Korean airlines have transferred the money back to DreamWorld travel accounts on 5th March, yet I still have had no update from them about this or had my money paid back to me! And when and if I finally get the money owed to me my credit card which it was paid on will have built up interest and IL have the PLEASURE of paying £35 admin OH NO WAIT THEY NOW TRYING TO CHARGE
£45! They are a joke! And need serious investigating and I will be seeking further action form all relevant consumer bodies on how to get this underway! AVIOD AT ALL COSTS!

Still owed £1400 after 12 months due to Covid cancellation - re-brand to Nightmare travel! Do not deal with them charlatans

I have book with dream world last year in March as COVID 19 start all airline stop working I am waiting for my refund sine December and it now may there are playing game and $#*! staff the got work don't no what are the doing $#*!ing ridiculous arsehole

I booked a flight to Bangkok with these cowboys in August of last year and cancelled Almost straight away due to the escalating covid 19 situation. After several e mails I finally response on the 29th of March this year promising me a refund within 15 days or 3 to 4 weeks at the LATEST due to a back log of refunds being processed. Today is 4 weeks since that last e mail and surprise surprise still no refund. Today a recieved a long winded e mail blaming the pandemic for the delay in processing my money that these thieves are continuing to keep hold of. Tomorrow I will seek legal advice on how I can be reimbursed. Yes everything you read is true. Total scam how are they even allowed to continue to operate is beyond me.!

I have been waiting for refund since past 1 year + and still no refund. Always received false promises that they will refund money. It's a scam company.

Took the money from you. Jus made a reservation at the airline and never purchased the ticket. When the airline cancel the booking as they don't purchase the ticket, they make it seem like that the flight is cancelled. Never buy tickets from this company.