Doordash

They advertise "Sign up us easy Dash right away" That is a negative! Its been almost 2 wks and I cannot get my sign I g up process complete, 1st someone had my phone # connected w/their account - They cldnt explain that so ti get ti someone who knows what their talking about well. GOOD LUCK! Finally Im signed up after 2 hrs on the phone ¬ ti mention a week and 1/2 of calls and messaging Support, now its been 4 days on my background! Their reasoning- Over abundance if ppl signing up! Really Dasher you guys suck!

Orders are frequently over an hour late. I ordered pizza from the block right behind me when I had a broken foot. Over an hour, no pizza. Dasher was double, triple? Dashing. Passed my house. Was in other towns. What am I going to do with ice cold pizza? Tonight I ordered chips and dip…yes, just chips and dips. 20 minutes. Over an hour and a half later no chips and dip. Had to cancel, no idea when it was coming. So I got a refund but no dinner. Where's the chips and dip? According to customer service they were returned to the restaurant. Eew. What I'd like for the frustration and trouble is my food and a refund. This happens frequently. I always have dashers leave the food without telling me. On the steps in the freezing cold winter. Knocked over, drink spilled. One time everything in the bag was laid out across the entire front steps and the dasher is snapping photos on his phone like a photographer. Let's try Ubereats.

I placed an order with DoorDash for a restaurant take-out order. I was told the food would arrive in 45 minutes. When it didn't arrive in an hour, I called the delivery person who told me the food wouldn't be ready at the restaurant for another hour. When I spoke to the restaurant manager, she told me that the delivery person hadn't put in my order until 30 minutes after I filled in the online form. She also told me that she had told him that the food wouldn't be ready for 90 minutes. If he'd called to tell us that, we would have cancelled the order. It's outrageous that we had to wait 2 hours for our take-out order! I will not use this service again!

The amount of times door dash has not only screwed over me, a customer, and the dashers is absolutely horrible. 3 TIMES has there been a conflict between purely dd and the dasher or the dasher and restaurant or between all 3! I always get the sweetest dashers so i KNOW this has nothing to do with them. Its the company. I always ask them to get a settlement from dd and i tip when allowed while getting refunded. At this point all door dash is, is a scam.

Asked by the website to contact the "Door dasher" regarding my order. No response. Arrival of food has yet to occur, they reported being at my house at 7:45pm, it's waaaaay after 8pm. Per the website they haven't even picked up the food which means an hour late. Have tried to make contact with the company regarding inquiry of order with zero response. I do not recommend using this website unless you plan on having very cold food.

If you like having your order cancelles or delivered late and cold then you could use Doredash. I'm done with these guys. They cancel orders, hold your money for 3-5 days. When they do complete orders, they deliver late and your food is cold. I'm using UberEats from now on.

I wish i could give 0 stars. A little back story, my phone was low on battery so i put it on the charger. Well, i have a 3 year old and he likes to play with my phone. I wasn't paying attention and he took my phone off the charger and it died.

So, I ordered $80 worth of food through them. When I realized that it had been over the time they said until it would be here. I checked my phone and saw that it was dead. I immediately charged it and when it turned on i saw that I had a "Order Cancelled". I got in contact with them and they told me that there wasn't anything they could do for me. When I asked if the driver could just bring my food back they said no. When I asked if I could have a refund, they said no.

I have 5 mouths to feed for dinner. They didn't even try to work with me to get me my food. Now not only did i loose $80, but I have to rebuy food for my household and some driver got enough food to feed 5 people.

I planned my order ahead of time and I scheduled my food between the hour of 12-12:30pm for my lunch break. My driver never showed up. It said that my dasher was at the fast food place but then they cancelled it and no one told me anything about my food order nor delivery! I did, shockingly, get a refund for my money, but it's gonna take 5-7 business days, if that! This is the SECOND TIME that they have done this to me in the same month, I was trying to give them the benefit of the doubt! DoorDash is a joke! Please spend your hard earned money elsewhere. YOU'VE BEEN WARNED!

I have had nothing but problems with this company, doordash. They keep trying to charge my card. I asked them to stop and they tried 4 times today. Always a problem.

If I could give negative stars I would! After multiple bad experiences in a row they would not refund me for an order that I didn't receive some items and the latte that I ordered and didn't receive was spelled inside of the bag and left on the porch of my apartment building in the rain when I left specific instructions to please bring it upstairs to my door on the second floor and if there were any issues to please call or text! So since I had this kind of service the day before they would not refund me for items that I DID NOT RECEIVE! I'm disputing the charge. This is so unacceptable. The worst delivery service there is.

Hey has anyone else experienced the following: when I placed a DoorDash order the food wasn't delivered, and when I requested a refund the app said I couldn't be reimbursed due to "account history". Let me know if this is happening to anyone else in MA: *******@gmail.com.

Used Doordash for the 1st time in January, oredered a meal, went to pick it up, Doordash hadn't passed my order on but they still took my $112 straight away. When I contacted Doordash they said I wasn't eligable for a refund. I had messaged them on 3 occasions and each time I was told my complaint would be marked as urgent and looked into straight away and to expect a reply within a couple of days. Each time they said this and no one contacted me. The last time I contacted them they told me that too much time has now passed since the order so therefore I was not eligible for a refund. So I'm $112 out of pocket, no meal for that night for my family and all because they never kept their word and contacted me back. Thieves! Will never use or recommend Doordash again.

We used DoorDash 4 times during quarantine and 2 times we had issues. They have a section to provide special instructions for every item you order and the restaurants didn't follow those. Mistakes happen but DoorDash is not set up for good post purchase service. Last night we had to order dinner twice and got 3 out of 4 dishes came wrong the first time and the second time 1 was still wrong. The restaurant wanted to take care of it but DoorDash does not allow for that to happen. For the dish that was incorrectly served, that was $25.00, DoorDash wanted to give me a credit of $7.00. The restaurant wanted to refund the money but DoorDash says an order is completed once delivered and unable to process proper refunds. Even the restaurant said not to go through them and call directly and do take out. They have a lot of issues with DD. DON'T USE DOORDASH. THEY TAKE YOUR MONEY AND TAKE NO RESPONSIBILITY FOR GOOD SERVICE.

On 10/10/2023, our driver took one of our meals ordered from Sonny's in Tallahasse, FL. Door Dash did nothing! We contacted the restaurant and they specifically told the delivery driver, Aaliyah, that our order was in 2 bags. She only delievered 1! She got a free meal, the 20% tip of a $60 order, AND her delievery fee.

I placed an order with DoorDash couple weeks ago but the order was canceled, not by me, it was canceled by DoorDash. I was charged for the food and the Doordash services, totaling $42, and I still have not received my money back. I have emailed, used the chat option, called customer service and they just keep giving me the runaround with it. How can a company charge your card for their service, then cancel the service because of their own mistake, and not refund the money.? I just don't get it!

The driver picked up my order from…Carrabas
The driver picked up my order from Carrabas and left without the drinks I paid for. Carrabas said she... Ydania... ran in, grabbed a bag, never spoke with anyone and left the items behind. She is unreachable. Carrabas refused to refund the money I paid for the drinks because it's a third party delivery. A third party they contracted with by the way.
Screw doordash and Carrabas. I will NEVER use either of them again.

I placed an order from a restaurant within 5 miles of my house. It wasn't delivered until an hour and 15 minutes later. By then, of course it was cold. When I called the restaurant they said that the order was done within 15 minutes after placing the order. When I contacted doordash, I was told that I had to speak to the restaurant about that. They are the delivery service! I was told that it was not doordashs fault. I was never given an explanation why it took so long to receive my meal. Never again