DoordashReviews 1,054

I placed an order for an office for 14 people. The restaurant made the order and the dasher went and picked up the order, almost $300. I then received a notification from Doordash saying that something had happened with my order and it had been cancelled. I called the restaurant and they said that this happens all the time with Doordash. So the driver kept the order and Doordash did nothing about it. I will never use Doordash again. Ubereats has much better customer service. When I contacted them, they were rude and not helpful and pretty much told me to deal with it or I could place another order. I guess if I ever want free food I will just work for Doordash since this is common with their drivers. Worst company ever!

Never used it, never will but continues to charge me monthly fees for no apparent reason. This is also happening to a friend of mine. Have to get a new chedit card yet AGAIN because of this horrible scamming company!

Live and work in the Rapid City area. Don't always have time to cook, but after a dozen or so issues with this I'm done. In the last three months alone: I've had two orders stolen, at least four where the main items were missing or just wrong, and several issues with drivers delivering to the wrong address.
I understand that delivering to an apartment complex, so I try to make my subtext as specific as possible to help make it as precise as possible and avoid confusion. Yet time and again, I have multiple issues with drivers just not bothering to read the delivery instructions or just being lazy and getting close and calling it good.
Tack on that every time there's an issue, support is either actively unhelpful or spends longer deflecting than it took to deliver the order. Today, I waited for nearly an hour for my order, only for it to arrive stone cold and with the wrong drink. My driver didn't even bother to read the ticket and deflected when I asked how he could get the entire thing so obviously wrong. Support was only willing to compensate for the order being cold, and only at $3 compensation. I'm done using these guys. I would never recommend them and I can't in good conscience do it here.

Doordash said order was delivered based on GPS, no refund given, either driver took order or GPS wrong. Don't use this company.

These people will rob u I didn't get half my things and they refuse to refund any of my money thumbs down. I don't recommend this place to nobody they are getting rich by robbing people horrible company

They employees do what they want and DoorDash does nothing about it they steal and they don't want to own up to it. The service suck the company is trash. Employee stole my package and they did nothing about it at all. Took my $500 dollars shoes and switched it with cheap $20 dollars shoes

They always find a bait-and-switch way to overcharge you. It doesn't matter what payment you authorize; they'll hike up the final payment. If you complain, they'll give you a credit for a future order, which let's them scam you again. They never offer a refund.Avoid, avoid, avoid.

DoorDash refused to refund my money on an order and refused to deliver the order or any future orders! To put it mildly, I'm not happy!

What happened is that DoorDash suddenly started glitching for my address and while the correct address has been submitted for my orders, they are now sending my orders to a town 25 minutes away! They also do this if I order directly from a restaurant who has chosen to use DoorDash for delivery, so this is extra inconvenient!

So not only do I have to avoid using DoorDash, I have to check with restaurants and make sure they don't use DoorDash for their deliveries. And now I have a "credit" that I can't spend. Thanks a lot DoorDash!

I've paid DoorDash five figures over the years, yet both phone calls and chats on this problem were completely useless. No one cared.

Wish I could give negative stars. Placed an online order for pickup, but when I got to the restaurant, they uncrumpled the receipt they had for me and then they informed me that they didn't have 90% of the food I ordered and could not fulfill the order. I left without a single item of food, but they charged me anyway. I contacted them for a refund and they informed me that the restaurant made the food, and it was picked up. WHICH IS A LIE. How can they make food they didn't have for me to pick up? They will not refund me. Scam artists. Jumping through hoops to get MY money back is ridiculous. Will not use doordash ever again.

DoorDash is a joke. It pays drivers bare minimum to put thousands of miles on their personal vehicle. I put almost 60,000 in one and a half years. Do not recommend anybody use this platform to deliver or purchase. These Asians are making a killing off of the lazy American people. And if I'm being quite honest for every single disrespectful customer there was I remembered their address and you better believe I spit in their drink or farted feces on their food. Hope they enjoyed that. Sorry not sorry That's why you don't mess with people that know where you live. You want to treat a stranger stupid karma's a MF

I ordered Pie from one place and ice cream from another. It was delivered to the wrong address. I could see them going the wrong way on the app and tried to contact them through the website but it was too late. It had already been delivered to the wrong place. So they said they would redeliver. They didn't tell me it was too late to get the pie until I saw on the app they didn't pick it up and inquired. Once again I could see on the app the driver leaving my area without coming here and contacted them again. They had again delivered it to the wrong place and though they promised me a refund and at least didn't charge me for the pie, they did charge me for the ice cream. I had to go through my credit card company to dispute the charge. Uber gives you a number you have to give to the driver to get your order, so they can't really deliver it to the wrong place. Also when you can the tell driver is lost you have a number to call them. Much better. I will never use door dash again.

Don't ever buy any merchandise through DoorDash! We purchased a crib and mattress that didn't function and tried to return it. The Dasher goes into the store pays for everything at target with our credit card does not get a receipt and delivers the merchandise to us. Now come to find out target won't take it back and refund us our money because it isn't showing in their system because it was paid for with our DoorDash account. DoorDash won't give us a refund as they said they can't do that, it isn't allowed. Are you kidding me?! I am so disgusted with DoorDash and their service. I canceled my account and will never use them again. Buyers beware do not trust DoorDash!

I have had nothing but problems with this company, doordash. They keep trying to charge my card. I asked them to stop and they tried 4 times today. Always a problem.

My order was left about 50 feet away from my door. The dasher may have just opened a window and dropped my order on my driveway!

This would be a zero star rating. DoorDash does not compensate for items ordered undelivered if you order directly from restaurant. I ordered bagels from Panera. Panera uses DoorDash to deliver. DoorDash did not deliver the items I ordered to me. I called Panera, they told me to contact DoorDash. I contacted DoorDash and was told THERE IS NOTHING WE CAN DO. When I responded that was unacceptable, couldn't most drivers then get away with not delivering the product, DoorDash ended the chat conversation.

This app used to be a pleasure to use. However, over recent months, I have had so many issues with this platform.

The most recent issue is an order that was placed and the hours of the restaurant said they were operating and open. After placing the order, I called to check on my order directly with the restaurant and they said they closed 30 minutes early that particular night. Therefore, I was never going to get my order and I would've sat and waited all night. Mind you, I've sat and waited all night on two more DoorDash orders just to much later be told that they had no Dashers available to deliver my order.

Therefore, this time, after placing my order, I called just to make sure they're going to deliver my order.

The restaurant said they closed 30 minutes early and they apologized but they said I would need to cancel my order with DoorDash, which I did.

I called the DoorDash representative and explained the situation and the representative said that they would refund my money.

I'm looking back through my bank statements now, about a month later, and I realize I never received my refund! After contacting DoorDash support today, they said you won't be getting a refund now because it's too late. They said there is nothing they can do for me. So I never got my order and DoorDash will not refund my $30!

Avoid doing business with DoorDash at all cost!

Door dash has deliberately set up a system where they can keep a lot of your refunds. Their driver spilled an expensive drink & made a mess in a building on his way to me. He didn't try to clean it up. He didn't report it as he said he would. I heard him yelling violent foul language at himself in because he forgot to hang up a call.

Door Dash claimed they could not refund me for the juice or give me a credit for my trouble directly. They claimed I could tell the store, the store would get a refund and give it to me. This appears to be a clever way to not pay refunds. In spite of repeated efforts, it did not work.

They also kept $100 of mine today. Their system is so dysfunctional & confusing it caused me to put an order all they way through by mistake. I cancelled it one minute later. It was for pick up about an hour later. I know that restaurant. They did not start on it. They were jammed.

I had put a future order through for five days ahead. They already started a charge.

FYI, you cannot seem to really order from two restaurants for delivery together like another service does. Even if the second restaurant is on the way to your place, everything is cold and you'd pay extra. Their DoubleDash is one restaurant delivery & a thing or two from a convenience store nearby?

Ef ef ef Doordash the dysfunctional delivery company.

The drivers eat your food! & deliver it super late.Food is cold ate out of, & all doordash offer is 5bucks! I have children left hungry, as the driver ate out of the food n it's cold.I have pictures with fork still inside plate of food! Don't order with doordash! They also try n run your card without your permission! Doordash is full of scammers.They take your money & rudely play on the phone & horrible customer service..

DoorDash delivery offers the convenience of ordering from a variety of restaurants and cuisines. The plus side is the speed of delivery, with orders often arriving within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are drawbacks to consider. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting expectations. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while DoorDash offers convenience, improvements in order accuracy and customer service would enhance the overall experience.

The drivers can take their time going to get your order then drive your food around picking up other orders and you get to watch your delivery time get longer and longer.