Doordash

I pay for the dash pass and I tip well. I use doordash a good 3-4 times a week during work. I have had nothing but issues for the past 4 orders. This is not counting the previous ones.
There are issues with the app., drivers and communications.

I have not been able to rate anything via the app for some time now. It just won't click.
Drivers are forgetting items ordered. Or just flat out not checking the receipt or notes.
Tipping prior is not a good idea. I tip well, and when I get my meal without my drink and or full meal, it is frustrating. I still tip well because it is unfair to punish others. I cannot seem to change a tip either. Tipping should be done after, like any other business.

The gps and messages are not in sync. I have tried to catch the dasher in time to bring it up, but they are always gone before I make it. (Covid time. No hand offs)

I appreciate this app for the convenience, but I pay too much to not be satisfied.

I ordered from a fast food restaurant via doordash. For almost 45 minutes, I saw one dasher was assigned to the order. It seemed the dasher was spending a very long time at the restaurant. Right at the time my order was supposed to have been delivered at my house, all of a sudden, it changed the name of the dasher. This dasher is now apparently 'on the way' to the restaurant to get my order, and has been for the past half hour. I tried to cancel the order as it is taking a ridiculously long time to get my order, but door dash says I cannot cancel my order at this time as 'the dasher already has my order and is on the way'.
It has taken over an hour, and I still don't have my food yet, for me to get a fast food order for a restaurant barely three miles from my home.

The dispatcher(?) called me past the time my pizza was due; she was very difficult to understand, and she gave me several different stories: deliverer couldn't find the area, wanted an apartment number (it's a house), then I was told that she didn't know where to deliver it. What? Then, I get a call from the deliverer and she said there was no house number given. That's not how I sent in the information; my house number was the first thing I entered; they could not just have the street and not the number. Then, I gave her the house number and I went to my door (she didn't seem to know what a door was, either) to meet her--and I watched her go to the wrong house. She told me she had the wrong address.
This was the most slipshod delivery business I'd ever encountered. And, my pizza was ice cold.

Never risk your time and money with doordash, I ordered Walmart grocery and some urgent purchases, driver came to my address but wrong door. And after I gave him the address, he left without delivering my purchases, and when I called him, he said stop contacting me, I was shocked and called doordash and they left me on hold for an hour and then they said that Walmart will refund you.

Time after time of bad service, crazy charges for poor service, no way to contact doordash - IT'S OVER. I am officially deleting the apps on my phone and computers. When asking for help they are quick to credit me for the missing items but never any refund of the fees or the tip given to the inadequate and unrelieable drivers. Done, Gone - I know it will make little difference in the grand scheme of things UNLESS, UNLESS enough people just get mad and say no more! Wait. I'll start the mass exodus.

Never ordering from DoorDash ever again! They stole our money. I ordered on their and someone who picked up my food didn't deliver the food to me and they stole it and when I try to contect DoorDash they don't pick up. Phone calls and through the app. Never again

I ordered food from a place approximately two miles from my home. Driver called that he had the wrong address. I verified the address and gave directions. Verified the address with a second caller. They CANCELED my order. I called customer service and I was told that they would reactivate my order. They DIDN'T. I had to call the restaurant and get the order reactivated. My order was delivered about two hours after I ordered by a restaurant employee. Instead of enjoying my company I was on the phone trying to get my delivery, Directions are easily available on a drivers phone, Don't understand why there should be a problem.

The driver would not bring my food to my apartment. She said she my apartment numbert was not in the app. I provided the apartment number but she still would not bring it up. I am disabled and cannot walk which is why I ordered food for delivery. The conformation email has my building number and apartment number. The food was returned to the restaurant. DoorDash can't figure out how to refund my money.

I was a dasher and I work hours without even a break and I had been having problems with the app it was declining orders on it's own and other problems all the time I called them to let them know I didn't want it to affect my ratings and they said it would be fine then suddenly they just fire me because of something I had no control of and I filed an appeal and they still haven't returned my calls or emails i was a great dasher and they didn't appreciate me! I have proof that I was having problems with the app and they have been so rude to me. I didn't deserve this after all the hours I worked and almost lost my life over once I drive safe but its a risk because not everyone drives safely.

After bringing half my order to my address and having someone else bring the order inside. I called the restaurant whom said the other part of the order was still there. I called a driver "brian g" who said he had a lot of orders to pick up and that i could get a refund from door dash. I told him that I needed the food and why could he not go back and pick it up. He said he wasnt going back, i said that i have kids and i need the order, he said "f ck $#*!r" and hung up the phone. I didnt call him back because I didn't want to be as ignorant as he was. I called door dash and requested that he be fired. I will be waiting for a response from them.

HORRIBLE! We were celebrating my mom's 87th birthday. The DoorDash driver couldn't reach me by phone. He didn't bother to ask the receptionist at the nursing home who was expecting the delivery, Instead he advised DoorDash the order couldn't be delivered. I was told DoorDash refused a refund, refused a reorder, and told the driver to keep the food! Customer service has hit an all time LOW! This is my first and LAST experience with DoorDash and advise you to find another company to deliver your food. Preferably with drivers having more than 2 brain cells and a company caring about their customers!

Doordash is such a dishonest company. The customer service promised over the phone to refund since the dasher messed up my order. However, the refund never arrived even after 6 months. When I contacted DoorDash again and again, they refused to admit they hadn't refunded me and kept telling me it must be my bank is holding the refund.

Will not give you refunds for delivery wrong food. Just ludacris. Told dasher he was giving me the wrong food. He just left swore at me in a different language. Complained 3 x declined 3 x will never use them again. I spent 89.00 on food I couldn't eat. It was things I was allergic too. I also explained that. It went in the trash, I'm sure this girl Hannah was pissed she did not receive her order. I wanted the guy to take it to her.

Orderd threw doordash, driver only grabs half the order. When contact the driver she say with a attitude I'll bring you the other haft in about 30 minutes when I'm back in the area. 3 hours later still no order. Finally just canceled and refunded 3 weeks later undelivered food. NEVER AGAIN. Not worth the aggravation.

Make sure that if you cancel doordash and it tells you that you can use your benefits till a later date to check to make sure that they don't cancel it and refund you a pro rated rate and then tell you. You have to sign up again, to continue to use it even if you wanted it to cancel on the date that I said it was going to.
Basically stealing little buts of money unless you see it and contact them. Then they will tell you its automatic and they cant do anything. I had to figut and tell them they were stealing money from me since they auto refunded less than i paid, i was able to get them to refund the other bit but had to press for 20 min for.59 cents... that adds up