Doordash

I ordered lunch for my office. They immediately removed the money from my account and canceled the order, telling the restaurant that I hadn't paid. When I contacted Doordash they informed me they would refund my money in a week. So now we don't have lunch and I'm out $85 for a week.

I'm done with Doordash. They have stood me up for the last time. After waiting 2 hours for my delivery I got a "text" from my "dasher" telling me there was a problem with my delivery and that that Doordash was working to resolve the problem. This is not the first time I have had this problem with Doordash but the service, when it works, is very convenient for me. What is not convenient is not getting my food and instead, delivering me excuses and out and out lies.

If you need your food "for sure"--pick it up or try a different service. Doordash is just not reliable.

I ordered Italian food delivery from a restaurant in San Diego through DoorDash for my 90-year-old mother. I live in another city. Concerned about Covid-19 and the vulnerability of my elderly mother, I selected the option to leave the food at the front door and pre-paid the tip. When the delivery driver arrived at my mother's house, he repeatedly knocked on the door until my mother opened it. The driver was not wearing a face mask. After personally handing the food to my mother, the driver continued to stand there, smiling broadly, until my mother gave him an additional tip. The driver's conduct was appalling and needlessly endangered my mother's life. I will never use DoorDash again. I will tell everyone I know not to use DoorDash.

I have use this company several times. This particular day, while I was at work. My mouth was watering for some wings. I placed my order which totaled to $21.34. I'm sitting here waiting and received a text message that my order was canceled and I would receive a refund within 5-7 business days. I immediately phone them and they informed me that my order was cancelled because the restaurant was closed. I called the restaurant and they were still open. I then called door dash back to let them know that were indeed open. They informed me that there was nothing that they could do considering the refund process. I'm very upset and will never use this company again.

In Pennsylvania gas prices are $4.60 the base pay needs to be more the tip needs to be more myself as a Dasher will not take anything less than $7 due to these gas prices both the customer and doordash has to put this in consideration as we are driving around with the bad GPS you give us. The people ordering has to realize we are the ones in the Drive-Thru we are the ones waiting in line we are the ones wasting our gas are wearing tear on the vehicles people would get better service if it was better tips and better base pay. So for doordash and customers ordering three door dash please take all this and consideration

If I could give them a negative number I would! I have ordered from this app a few times and I never had any kind of problems my food was right and hot. Until the past month I have ordered from a restaurant and the orders WAS totally wrong. I called customer service and was that a joke also! I was told I would receive my full amount I spent and I still have never received it yet and that was from July 22nd. So I saw I had a credit so I used it again last night and ordered and once again missing items so I told the delivery guy Alex to go back and bring me my missing items since it is his job also to make sure that the items are in the bag. Well he didn't and once again customer service is a joke! I hope this place goes out of business for the lack of caring about their customers! I will never order from this app ever again and I will also post this on ever site they have so people know not to ever try DoorDash!

The dasher left my order at the front desk of my hotel even though I gave him the room number, and he did not even tell me where he left it. I just received a message that it was delivered. The food was a mess in the bags, cold, and soggy. I was also missing the extra sauces I paid for. The dasher also told me he would get ketchup and he did not. Doordash support said that I would not be compensated. 50 bucks wasted on nasty food.

I order a meal for delivery and the delivery never occurred and my CC was charged. DD tracking system says my food was picked up and delivered. I contacted my Dasher who said that the delivery app had crashed and he was not able to pickup my food. Also mentioned that he was on hold for 20 minutes attempting to get the Dasher Support team to assist him. I was on hold with their customer service team and after ~30 minutes I hung up. I could never get the Chat to go through as it said that no one was available to assist. I never received a phone call from DD to inform me that my food would not be delivered due to a technical error. I was only left with a tracking system that said everything was delivered and a charge to my CC. This is NOT a way to run a business.

I had read reviews after ordering my first time and suddenly was worried if I would have the same experience. My experience was nothing like the reviews. My dasher was nice, fast and helpful. I was able to track my order. I was given free delivery because it was our first order. I was given contact info for our dasher. They text me when the restaurant we used was out of part of our order and I was able to select something else. The fee was cheaper than other delivery services. We received our order on time. It was a little warm, not as hot as I'd like, but we live far from the restaurant we used. Overall we were very happy. Thanks door dash.

I'm kinda new to doordash. I wanted to eliminate issues with the drivers from the stores. So i started using doordash. Here's one for you. I taped a note to the door, "Please knock loud". This is because i use hearing aids. I requested in the instructions (clearly), please hand the food to me. (im in an apt so theres no doorbell). I had just put the note on the door and sat down at the table about five feet away. Then i got back up and randomly opened the door to go check on mail, thats when i seen my food on the floor, AND the not was taken down and tore up into multiple pieces and thrown on the ground. There was no driver to be seen. However, i think his name was conner, the info provided had his name misspelled. This happened in ypsilanti michigan. I will attempt to upload pictures.

Door Dash is Horrible
Horrible, horrible service door dash is the worst ever, I tried so many times with y'all and your driver's are the rudest people I EVER encountered. How you gonna cancel everything but 1 thing charge me a delivery fee for a $2.99 bag of chips and NOT provide a number to tell the driver to cancel it, that's so stupid. You are rip offs and I will be reporting to EVERY site I can. I paid over $4 dollars for the driver to cancel ALL my items but one small bag of chips charge 2.99 for the chips and 4.99 to deliver and are sitting on 13 dollars of my money for 3 days.

Unreliable. If I could give 0 stars I would. Waited over an hour to receive my order. Received a text stating my order was canceled and to call the restaurant. Called the restaurant who stated the order had been ready and waiting for pickup by doordash for over 40 minutes. Called Doordash and they said the driver canceled the order but didn't give an explanation. Doordash said they couldn't complete my order.

Someone stole then used my credit card information on Doordash. Called Doordash, put on hold up to 2 hours. Had person transfer me 10 times. Finally got to a person who repeatedly asked for my username as I repeated I WAS NOT A DOORDASH customer and my credit card was stolen/used. The woman could not find my charge though I said it's funny that it is on my bank account as being withdrawn. Woman hung up on me after an hour of her "searching" for this charge. Gaslighting specials for sale on Doordash.

The food is delivered quickly and the drivers are cheerful. I wish that they had a way to keep the food hotter, but other than that I have no complaints. I've had problems with a couple of the restauants they work with, but DoorDash itself is good.

This would be a zero star rating. DoorDash does not compensate for items ordered undelivered if you order directly from restaurant. I ordered bagels from Panera. Panera uses DoorDash to deliver. DoorDash did not deliver the items I ordered to me. I called Panera, they told me to contact DoorDash. I contacted DoorDash and was told THERE IS NOTHING WE CAN DO. When I responded that was unacceptable, couldn't most drivers then get away with not delivering the product, DoorDash ended the chat conversation.

I wish I can rate this company a 0. I placed an order for my family and the driver dropped my order off some where else. I called support and they told me they couldn't issue me a refund because my account was flagged for being compensated once before because of same situation. I even tried calling the driver and texting but they never answered. I have Ring and pictures that the driver took that doesn't match my house. They said they to have to do another investigation. This is totally ridiculous and I will never use them again. I spent 70$ for them to say I can't have my money is crazy. I have to suffer because the driver wasn't paying attention but they got paid and some one else got to eat and I'm just $#*! Out.