Doordash

Have used Door Dash about a dozen times, and never once has the order been up to the standard it should be. Sometimes the order is wrong, sometimes items are missing, and the food is always (100% of the time) COLD. Which I find peculiar, because when I go to pick it up myself, I can always manage to get it back home while it is still hot. Worse yet, is that it is virtually impossible to get any response at all from Door Dash. I have completed their survey EVERY time, complaining that the food was cold, but I never get a comment, email, or phone call back. Complaints must go into a black hole somewhere. Door Dash is great at confirming your order and taking your money, but could care less about customer satisfaction or making it right.

Extremely poor customer service. Many times food arrived cold. Sometimes I'd get partial credits or refund. Last night entire meal was stone cold and couldn't eat it. $18.77 out the window. They read from a script and it's obvious it's a call center in a foreign country. I don't mind I've just had poor experiences in the chat and sometimes food arriving cold or lukewarm.

Twice their drivers have stolen our food orders and said they delivered them! Both times we complained and they refunded our money, but they would not deliver our food! We will never use them again. If you do, good luck with maybe getting your stuff.

Unbelievable, order couldn't be delivered and it was returned to store, yet apparently there is a "restocking fee" of like $25.00 for one item and to walk it back to the shell. Will never order from them again. Canceled subscription.

From watching my dasher get lost and go the wrong way several times ending in cold food. 9 times out of 10 there will be no straws for drinks. Watched a dasher drive miles out of the way with my food (to deliver another order "nearby")before back tracking those miles to drop off my food, frozen drinks were melted and hot food was almost cold.
Customer service was not helpful. Just repeated that the dasher was delivering another order. *Miles out of the way with my food in tow. They sat waiting for my food for quite a while so I assume the other order was cold. Refunds are a joke. If you don't use the doordash credit right away, it disappears. You must wait about a week if you want the refund back on your card.
Do not recommend and it's not worth Dashpass. Do not buy.

Ordered groceries a day in advance from Walmart with delivery between 8 and 9am. Order was processed and waiting for pick up at 8:03am. It is now after 9am and the order has not been pick up by door dash. I have had to cancel my grocery order and reorder for another day because of appointments this morning. I hope Walmart can get a reliable delivery service even if it is a dollar or two more. DOOR DASH will never get a chance to ruin my day again.

I ordered 8 items and they all had substitutes yet door dash said all of the substitutes where out of stock which would mean that out of the 12 substitute items i choose all of them were out of stock which is an obvious lie i just paid 17$ for a soda Gatorade and candy bar this has happened one to many times and door dash doesn't care. They legit lie or ignore you and dodge your questions. The costumer service chat replied to my complaint and said your feed back will help us improve in the future do you have any other questions. Are you for real they are a scam

I have had multiple issues with DoorDash, however, this is THE final straw. I ordered ice cream (sundae and shake.$28.00 total), this afternoon for my daughter and friend. The dasher clearly mishandled the order which arrived on my doorstep leaking the ice cream as both were UPSIDE down. Nothing could be consumed. I immediately called DoorDash and was told I could not get a refund NOR delivery…only a $10 credit! I am done with this company.

1 Time I never received my food and they refused to refund me. My food has been tampered with in the middle of cov no refund. My soda from a kids meal gets stolen by half of the drives. And half of the time my food is cold cause the drivers keep refusing to accept orders that are low doordash should change this and should make all the drivers accept all the orders no matter how much they are.

I got in the mail an offer to try DoorDash for $10 off with free delivery on my first order. My offer code could not be applied. I contacted the customer service via chat. I took a photo of the promotional coupon & uploaded it. The guy told me to set up a new account and try again. It didn't work. Another rep told me to place the order and once it is delivered, contact customer service again (after I uploaded the coupon photo again). I did (it was the next day). Still no luck. Will never use DoorDash again.

If there is a restaurant you want to order from on DoorDash, call the restaurant first. DoorDash price gouges, taking advantage of the restaurant and consumer. I hadn't ordered from anywhere since being quarantined, but decided to support a local business. Not only was the delivery fee astronomical, they charged me an extra fee bc I added a "special request". I called the restaurant thinking it was them and they had no idea what I was talking about. Call the establishment you want to order from. It's likely they are already delivering OR just go pickup. They get screwed with every DoorDash order.

Driver Deonta said order was dropped off. Tried to text and call they would not answer. Called DD and they wanted to only issue a credit. Argued with them and threatened them I was reporting to the Attorney General's office before they agreed to a refund. I gave the $#*! a $10 tip on a $26 order and she still ripped me off. No more.

They are hit and miss on delivery times, usually late. They will shift the delivery times to the right frequently. Watch out at lunchtime... 25 - 30 minute deliveries often turn into 55 to 60-minute deliveries. After dealing with the delivery debacles there are cold food deliveries which happen about 60% of the time. It seems when I give more tips than the recommended amount the delivery time is at the max or late, most often late. Then dealing with the customer service $#*! clowns is a joke and a complete waste of time and air.

My sisters gave me a $50 gift card for my birthday two weeks ago. I placed an order that night, waited a very long time, and never received my order. The door in the photograph was not even my door. I called Doordash and complained, They said I would receive a refund in 24 hours or less. I did not receive it, I called again and they finally sent a code. I tried to use it, even though it was NOT for the $50. I attempted several times to place an order with the code, and it would never go through. So I called again last Thursday. They told me that they would send a refund to this email address. I have never received it. Tonight I called again, was told someone would review my complaint and contact me via email, I have waited here at my desk for almost two hours, and have received NOTHING. I'm going to bed now because I am not waiting any more.

You could give them a $100 tip and the dasher will drive 20 miles in the opposite direction to deliver 3 orders that get dropped off before yours. You will still be waiting over an hour to get your food delivered. When you call customer service to complain, the Asian lady will only refund you $10.