Received defective shoes. It took a day or two but they did reply with instructions. They said I could keep the shoes and offered me a store credit. A refund would have been better that's the only reason why this isn't 5/5 stars. I've had mixed experiences in the past (aka terrible) with their customer service but I'm glad they were agreeable on this occasion and didn't ask me to return the shoes while making me wait on store credit so I could buy a new (hopefully not defective) pair...
They also gave me a new discount code, though it didn't work...

Don't buy if you are from the UK
They don't have a refund policy. The boots and the dress that I bought are not my size and they don't fit me well and there's nothing I can do about it so I lost 300 pounds.
If you are going to buy from the UK DONT. Customs fees are so expensive! I got a pair of boots and a dress from Dolls kill and the package was hold by a company called CCLPAY. They made me pay 82£ of customs fees. I understand that it is not entirely doll kill fault but it is not clear on their website i was going to pay high customs fees. When I made my purchase on their website I paid 182 pounds for a pair of boots and a dress and now I had to pay 82 pounds for customs that's like 264. I wish that the dolls kill website was more clear before making a purchase about extremely expensive custom fees. I am a student I cannot afford to pay all this money. Those 82 pounds was for me to buy groceries and now I can't. And they don't have a refund policy. Refunds are always issued to store credit. That means that I will never get my money back and if the boots don't fit me, well I am screwed! So if you're from the UK like me just don't buy from them it is a nightmare and too expensive especially for a student like me. I absolutely regret my decision 300 pounds it is not worth it

Very good customer service. Marivic was super helpful. I had this terrible experience with an order, it accidentally got cancelled, so I bought it again, and it got duplicated, I actually ended up getting the first order. I couldn't understand what had happened in the beginning and it was a totally mess but Marivic helped me and fixed the problem. I am very happy with the service. I don't give 5 stars just because of the previous person that responded to my email, because they weren't helpful at all, but Marivic deserves 5 stars for the patience and great help.

I accidentally submitted my order with the wrong address. My school's address was saved to my order and I am now home due to the coronavirus and needed the sipping address to be changed. Tiffani responded in about an hour and fixed it for me!

BEWARE! Do not order from this site! Read reviews before you do! They do not honor their shipping times! There are so many reviews on EXTREMELY LATE ORDERS! I wish I read them b4 I ordered... I ordered a huge order of clothes and accessories on April 19th to be here by May 5th for a photoshoot I paid for that I can not be refunded and Dollskill have literally still have yet to send my pckge out 11 days later! I selected 5-10 day shipping with expectations to have it by the end of this week! Now my birthday photoshoot is RUINED because I don't have anything to wear! Their customer service SUCKS! They could've easily fixed this issue by simply upgrading my shipping to priority so I can still get in time but they keep sending me emails trying to blame the "PANDEMIC" for their delays... I have orders from multiple sites and even some in UK and got my things within expected shipping rates! Nice clothes bad BIZ! They lost a customer before they could even get one! I'm reporting them it's such a disappointment :( do anyone know a site I can order from priority to get a outfit by next week? PLEASE HELP!

This was my first order after wanting to purchase from this company for YEARS. I expected processing times to be extended during COVID-19, and I'd already waited this long, so what's another week or so right? A week passed and I DM'd Dolls Kill to check status. They got back to me ASAP, telling me to email customer service to inquire about my order status. I followed their instruction and Bree got back to me ASAP as well, letting me know my order should be shipping shortly + they'd be refunding any shipping charges. Being a first time customer (and also working in customer service myself) this was an absolute PERFECT experience. I'm very happy knowing that my hard earned money is going to a company that not only puts out good product, but truly cares about their customer's experiences as well. BRAVO!

You've made me a Doll for life!

I needed to change my shipping address since my package wouldn't be coming before I moved, but luckily I was able to get in contact with someone and they were able to change it within a couple of hours.