My daughter saved up to buy some kick-$#*! boots and was soooo excited. It was her first time ordering online and, with one thing and another, ended up ordering the wrong size. We caught it right away, but what to do? The FAQ said no changes or cancellations. I figured we'd just go ahead and order the right pair and send the wrong sized ones back when they arrived. But. We're in Canada. Right now things take forEVER to get here. I wrote to explain our situation, hoping that they would at least just not ship the wrong pair and just give us store credit. The very next day I got this fabulous email from Paige, who took care of everything. I got a refund on the wrong boots and the right ones are on their way. Paige was terrific, this is the best customer service I've experienced in a long time. My other daughter always orders cosplay stuff from Dolls Kill, and now I know why! Thanks for making our experience so great!

I had mistakenly placed an order on their siteMind that the initial purchasing process was smooth & easy, even giving me the option to apply payments on my purchase via Afterpay. When contacting them in reference to cancelling my order placed, Kayla was more than accommodating in making the full refund happen. No headache or hassle. Just a bunch of rad people making this whole process simply a pleasure. Thank you again, Dolls Kill!

I had a problem with my order. I texted Dolls Kill and they texted me back fairly quick with a solution. They made it very easy for me. Great customer service and great clothes! Highly recommend! Thanks a bunch

I feel very cast aside and disrespected as a customer. As someone who works in customer service myself, I think Dolls Kill clearly do a shoddy job.
After spending nearly £300, you'd think that refunding me £20 would be easy.
The clothes I bought were great, even if though I would consider them overpriced. However I also ordered two bars of soap as gifts and both arrived with three large stickers over each of the paper labels (why!?) causing them to tear. One bar of soap actually arrived with a dent in it and the other doesn't even match the witty label that was advertised... which made the gift irrelevant.
After emailing them about it, I recieved a generic email back sent by someone/robot who clearly didn't even read my email, saying I needed to send it back to them.
I do not feel like I should be the one going to the effort of printing, wrapping, PAYING(!), posting (no post office near me, and I don't drive) two little overpriced bars of soap when very clearly the error has been made by Dolls Kill. Even if I did send them back, I would only get store credit, and I do not feel safe ordering from Dollskill again, nor do they deserve my custom.

They processed two of the same orders leaving me with a 800$ Charge on my credit card then when I did my return didn't process everything I returned then took away my 300$ store credit. I've been dealing with this for two months and they won't reach out via phone call and so I just email someone every week but they don't do $#*!! Just a terrible business trying to seem with the $#*!s but really just a money hungry company who doesn't give a $#*! about ethics, their customers, and doesn't use their platform to spread positivity. $#*! this company.

Can't believe that asking a question through their customer service page, I received a reply as if it was sent through a text message. Unprofessional and cheap fast fashion