Alexis M.

I was looking after a dog that became extremely agitated, so I called the customer service to get some help and she suggested to turn on the TV. I am full of bruises and scratches. What is the point of having a customer service if she's just going to Google any random thing.

Don't buy if you are from the UK
They don't have a refund policy. The boots and the dress that I bought are not my size and they don't fit me well and there's nothing I can do about it so I lost 300 pounds.
If you are going to buy from the UK DONT. Customs fees are so expensive! I got a pair of boots and a dress from Dolls kill and the package was hold by a company called CCLPAY. They made me pay 82£ of customs fees. I understand that it is not entirely doll kill fault but it is not clear on their website i was going to pay high customs fees. When I made my purchase on their website I paid 182 pounds for a pair of boots and a dress and now I had to pay 82 pounds for customs that's like 264. I wish that the dolls kill website was more clear before making a purchase about extremely expensive custom fees. I am a student I cannot afford to pay all this money. Those 82 pounds was for me to buy groceries and now I can't. And they don't have a refund policy. Refunds are always issued to store credit. That means that I will never get my money back and if the boots don't fit me, well I am screwed! So if you're from the UK like me just don't buy from them it is a nightmare and too expensive especially for a student like me. I absolutely regret my decision 300 pounds it is not worth it

Best advice? Buy your tickets from the airline website, they are cheaper, more convenient and costumer service are way more helpful than gotogare staff.
They canceled my flight without even letting me know and they did not refund me... they still from people! Do not trust them

Poor costumes service. Look to rip people off
Poor costumes service.
They canceled my flight without even letting me know. I called the airline because I couldn't add my passport information and they where the ones that told me that there was something wrong going on and I had to call gotogate.
Therefore I find out that my flight was canceled without a refund... luckily I called the airline otherwise I would have gone to the airport without a ticket.
Will never do business with them again. Better to buy your tickets from the main airline website, tickets are cheaper too