Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
Made a big purchase from here. One item came within 4 days. The other items didn't ship at all for 3 weeks. Dollskill finally responded to offer me store credit, because everything I had purchased is now out of stock and they had never actually prepared the package. I agreed to the store credit but they never sent me my money back or responded.
DO NOT buy from Dolls Kill unless you want to literally throw your money in the trash. They have the worst customer service I have ever experienced, obscenely marked-up prices for the horrifically low-quality products they push, and their return policy is not only dishonest––but completely lacks transparency.
Store credit? For what? Might as well just develop a gambling addiction and bet your life savings & assets on the god d*mn ponies––that's how hard Dolls Kill will f*ck you over.
I'd go as far as to say that this company is a total SCAM designed to steal your money by luring you in with trendy clothes that are just as short-lived as the trends themselves.
I'm all for conscious consumerism and being informed prior to making your purchase, but with the level of deception operating at every level here... I wouldn't be surprised if the majority of these positive reviews were solicited in some capacity. HEED THE WARNING: save yourself the trouble & money and DO NOT BUY from this absolute joke of a clothing company.
They talk in such idiotic way and they some how ship me the wrong thing. It ain't cute when you $#*!ed something up then provide with zero solution and expecting me to pay for return
Such a bad experience... Guys! Always do research about the company you wanna buy from. Youll save your time, money and surely the mood.
Low quality overprice items. They didnt even bother to take of the chinece label. The items are really trash and you can buy them at Aliexpress for 10 euro max with free delivery. Instead of beeing surprised by custom fees. Avoid them, guys. It is not a fashion brand.
No sign of promised delivery weeks later. Unanswered emails. US phone line does not pick up. Money taken for goods not received. Do NOT trust with your money.
I've been ordering sale items from dollskill for many years now; I always receive my items within a week. They are wonderful quality for a great price (since I go for the sales: 70+% off typically). I am a big fan of sparkly neon rave and cute stuff which they specialize in! Big fan and will keep going back :).
I like their shoes but the shipping keeps me excited but overall i would recommend if ur patient lol
I had an amazing customer service rep, her name is Mandy. We had a problem that I caused on my end and she was able to help me immediately and get it resolved. This website is amazing their clothes are awesome. I will definitely be a repeat customer.
Do not buy from dolls kill! It's a scam! If you live outside the US you won't receive your package! Dolls Kill have huge issues with customs! I have been for an extremely long time for my order and they refuse to tell me where it it. It wasn't until my order was three weeks overdue that I read the reviews and found out that it's such a problem to get Dolls kill through customs. Do not buy!
This company is selling the same cheap stuff as SHEIN but instead with a huge markup. They always have customs issues for international orders and refunds/returns.
In addition to all that they frequently start a sale but then a day after add an additional sale and make you feel horrible about having bought anything at all. When I complained they pretend to help only to waste my time with a weird, grammatically atrocious response.
The way they write in customer service is so try hard and pretentious with all the teen slang and <3s, instead of appearing connected and trendy it reads childish and insincere especially combined with their unhelpful "solutions".
It was just really good quality as well as beautiful products and price
I ordered a shirt that arrived later than expected. Started a chat and within 2 minutes was given a prepaid shipping label to return the shirt! Very happy and will shop here again.
I bought both the Neptune War boots and the doom stomper boots! These look great and I feel like I'm walking on air. My friends - dolls and guys wanted to know where I got them!@
I don't want to waste another minute on this company, so see below the feedback I left with the company. Mind you, this is NOT the first time I've experienced this with them!
I swore to myself after a bad experience with you all last year that I would NEVER shop here again. Well, I was desperate come two weeks prior to Halloween and had no choice but to order my Fembot costume from you. Your company apparently offered a costume to me, that I PAID FOR, but that was no longer in stock. So for two weeks leading up to Halloween I was extremely excited that my Halloween costume has been ordered and I won't have to struggle last minute. Then, after trying for two days to get in touch with you all, I receive an email (two days prior to the event in which I needed the costume), saying "sorry, here's your refund!" You've got to be kidding me. Now here I am struggling to make my desired costume one day prior to the event. I will be posting negative 1 star reviews literally in every forum I can find to let the world know how absolutely terrible the customer experience has been. Thank you for absolutely nothing.
My order was cancelled due to inventory issues during a sale however, DollsKill helped me out loads by giving me information quickly after I emailed them. They were very respondent and apologized for the mix-up. After everything they gave me a discount for my next full-priced purchase and Paige was really helpful throughout the whole process.
Never ordering from dollskill again, its impossible to get hold of a customer service rep and they'll charge you immediately then not ship your order or reply to you. Felt like i had to suck up to them begging for a reply and still didn't get any
I will never order from this store ever again. I placed an order way ahead of time for my stuff to arrive by a certain day. I never happened. Then you can't even texted the number that they have on the website. I can't call a number for a live agent.
I ordered my Halloween costume September 29th it is now October 17th and I have not received anything but a email saying my order has been shipped... every time i go on the website to see if they updated my tracking information it says "arriving late" it doesn't give me a estimate mind you it has been like this for 2 weeks... they have not responded to my emails or texts... I don't even know if the costume fits... they have very cute stuff but if you don't have time to waste then I don't recommend them
I order overnight paid extra still haven't received my things are they haven't gave me any money back! An I log in on The website it doesn't give me any information such a hassle never again!
Worst online company. According to all the other reviews they are straight thieves. No way of contacting, send a email? No responses...$60 for boots and one comes broken not even attached in the middle... and now they want to give me store credit no way not with that quality would I care to see what they have. This is such bad bad business.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service