business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
Write a Review

About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


dollskill.com
USA
Founded in 2010
Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
grey star
grey star
grey star
grey star
grey star

Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
Pennsylvania
1 review
1 helpful vote
Follow Julia P.
Unfollow Julia P.
Send Message
Share Review
Report Review

Do not use
January 16, 2021

Made a big purchase from here. One item came within 4 days. The other items didn't ship at all for 3 weeks. Dollskill finally responded to offer me store credit, because everything I had purchased is now out of stock and they had never actually prepared the package. I agreed to the store credit but they never sent me my money back or responded.

Dolls Kill attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 17, 2020
California
1 review
4 helpful votes
Follow Ada M.
Unfollow Ada M.
Send Message
Share Review
Report Review

DO NOT buy from Dolls Kill unless you want to literally throw your money in the trash. They have the worst customer service I have ever experienced, obscenely marked-up prices for the horrifically low-quality products they push, and their return policy is not only dishonest––but completely lacks transparency.

Store credit? For what? Might as well just develop a gambling addiction and bet your life savings & assets on the god d*mn ponies––that's how hard Dolls Kill will f*ck you over.

I'd go as far as to say that this company is a total SCAM designed to steal your money by luring you in with trendy clothes that are just as short-lived as the trends themselves.

I'm all for conscious consumerism and being informed prior to making your purchase, but with the level of deception operating at every level here... I wouldn't be surprised if the majority of these positive reviews were solicited in some capacity. HEED THE WARNING: save yourself the trouble & money and DO NOT BUY from this absolute joke of a clothing company.

Date of experience: December 16, 2020
Canada
1 review
4 helpful votes
Follow carmen m.
Unfollow carmen m.
Send Message
Share Review
Report Review

Awful
January 8, 2021

They talk in such idiotic way and they some how ship me the wrong thing. It ain't cute when you $#*!ed something up then provide with zero solution and expecting me to pay for return

Date of experience: December 9, 2020
France
1 review
1 helpful vote
Follow Roxanne Z.
Unfollow Roxanne Z.
Send Message
Share Review
Report Review

Such a bad experience... Guys! Always do research about the company you wanna buy from. Youll save your time, money and surely the mood.
Low quality overprice items. They didnt even bother to take of the chinece label. The items are really trash and you can buy them at Aliexpress for 10 euro max with free delivery. Instead of beeing surprised by custom fees. Avoid them, guys. It is not a fashion brand.

Date of experience: December 7, 2020
GB
1 review
1 helpful vote
Follow Amanda D.
Unfollow Amanda D.
Send Message
Share Review
Report Review

No sign of promised delivery weeks later. Unanswered emails. US phone line does not pick up. Money taken for goods not received. Do NOT trust with your money.

Date of experience: December 7, 2020
Wisconsin
2 reviews
0 helpful votes
Follow Manateaz z.
Unfollow Manateaz z.
Send Message
Share Review
Report Review

LOVE this site
December 6, 2020

I've been ordering sale items from dollskill for many years now; I always receive my items within a week. They are wonderful quality for a great price (since I go for the sales: 70+% off typically). I am a big fan of sparkly neon rave and cute stuff which they specialize in! Big fan and will keep going back :).

Date of experience: December 6, 2020
Michigan
1 review
2 helpful votes
Follow Gaby F.
Unfollow Gaby F.
Send Message
Share Review
Report Review

I like their shoes but the shipping keeps me excited but overall i would recommend if ur patient lol

Date of experience: December 3, 2020
New Jersey
1 review
0 helpful votes
Follow Chantel B.
Unfollow Chantel B.
Send Message
Share Review
Report Review

Awesome customer service
December 2, 2020

I had an amazing customer service rep, her name is Mandy. We had a problem that I caused on my end and she was able to help me immediately and get it resolved. This website is amazing their clothes are awesome. I will definitely be a repeat customer.

Date of experience: December 2, 2020
New Zealand
1 review
3 helpful votes
Follow Samantha N.
Unfollow Samantha N.
Send Message
Share Review
Report Review

Scam!
December 31, 2020

Do not buy from dolls kill! It's a scam! If you live outside the US you won't receive your package! Dolls Kill have huge issues with customs! I have been for an extremely long time for my order and they refuse to tell me where it it. It wasn't until my order was three weeks overdue that I read the reviews and found out that it's such a problem to get Dolls kill through customs. Do not buy!

Date of experience: December 1, 2020
Germany
1 review
4 helpful votes
Follow Magda L.
Unfollow Magda L.
Send Message
Share Review
Report Review

AVOID
December 27, 2020

This company is selling the same cheap stuff as SHEIN but instead with a huge markup. They always have customs issues for international orders and refunds/returns.

In addition to all that they frequently start a sale but then a day after add an additional sale and make you feel horrible about having bought anything at all. When I complained they pretend to help only to waste my time with a weird, grammatically atrocious response.

The way they write in customer service is so try hard and pretentious with all the teen slang and <3s, instead of appearing connected and trendy it reads childish and insincere especially combined with their unhelpful "solutions".

Date of experience: November 27, 2020
Montana
1 review
0 helpful votes
Follow Augusta M.
Unfollow Augusta M.
Send Message
Share Review
Report Review

Lovley
November 17, 2020

It was just really good quality as well as beautiful products and price

Date of experience: November 17, 2020
Washington
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Send Message
Share Review
Report Review

Great costumer service
November 11, 2020

I ordered a shirt that arrived later than expected. Started a chat and within 2 minutes was given a prepaid shipping label to return the shirt! Very happy and will shop here again.

Date of experience: November 11, 2020
California
1 review
0 helpful votes
Follow M G.
Unfollow M G.
Send Message
Share Review
Report Review

Like walking (stomping) on air!
November 11, 2020

I bought both the Neptune War boots and the doom stomper boots! These look great and I feel like I'm walking on air. My friends - dolls and guys wanted to know where I got them!@

Date of experience: November 11, 2020
Louisiana
1 review
1 helpful vote
Follow Elizabeth W.
Unfollow Elizabeth W.
Send Message
Share Review
Report Review

BEWARE - SHAM
November 29, 2020

I don't want to waste another minute on this company, so see below the feedback I left with the company. Mind you, this is NOT the first time I've experienced this with them!

I swore to myself after a bad experience with you all last year that I would NEVER shop here again. Well, I was desperate come two weeks prior to Halloween and had no choice but to order my Fembot costume from you. Your company apparently offered a costume to me, that I PAID FOR, but that was no longer in stock. So for two weeks leading up to Halloween I was extremely excited that my Halloween costume has been ordered and I won't have to struggle last minute. Then, after trying for two days to get in touch with you all, I receive an email (two days prior to the event in which I needed the costume), saying "sorry, here's your refund!" You've got to be kidding me. Now here I am struggling to make my desired costume one day prior to the event. I will be posting negative 1 star reviews literally in every forum I can find to let the world know how absolutely terrible the customer experience has been. Thank you for absolutely nothing.

Date of experience: October 30, 2020
Switzerland
1 review
0 helpful votes
Follow Tori Z.
Unfollow Tori Z.
Send Message
Share Review
Report Review

My order was cancelled due to inventory issues during a sale however, DollsKill helped me out loads by giving me information quickly after I emailed them. They were very respondent and apologized for the mix-up. After everything they gave me a discount for my next full-priced purchase and Paige was really helpful throughout the whole process.

Date of experience: October 29, 2020
Oregon
1 review
1 helpful vote
Follow feli k.
Unfollow feli k.
Send Message
Share Review
Report Review

Horrible customer service
November 27, 2020

Never ordering from dollskill again, its impossible to get hold of a customer service rep and they'll charge you immediately then not ship your order or reply to you. Felt like i had to suck up to them begging for a reply and still didn't get any

Date of experience: October 28, 2020
Texas
1 review
3 helpful votes
Follow Sabrina C.
Unfollow Sabrina C.
Send Message
Share Review
Report Review

I will never order from this store ever again. I placed an order way ahead of time for my stuff to arrive by a certain day. I never happened. Then you can't even texted the number that they have on the website. I can't call a number for a live agent.

Date of experience: October 22, 2020
Maryland
1 review
6 helpful votes
Follow Elissia S.
Unfollow Elissia S.
Send Message
Share Review
Report Review

BEWARE
November 16, 2020

I ordered my Halloween costume September 29th it is now October 17th and I have not received anything but a email saying my order has been shipped... every time i go on the website to see if they updated my tracking information it says "arriving late" it doesn't give me a estimate mind you it has been like this for 2 weeks... they have not responded to my emails or texts... I don't even know if the costume fits... they have very cute stuff but if you don't have time to waste then I don't recommend them

Date of experience: October 17, 2020
Indiana
1 review
0 helpful votes
Follow Meagan W.
Unfollow Meagan W.
Send Message
Share Review
Report Review

Wouldn't recommend
October 17, 2020

I order overnight paid extra still haven't received my things are they haven't gave me any money back! An I log in on The website it doesn't give me any information such a hassle never again!

Date of experience: October 16, 2020
Texas
1 review
12 helpful votes
Follow Christina P.
Unfollow Christina P.
Send Message
Share Review
Report Review

Worst online company. According to all the other reviews they are straight thieves. No way of contacting, send a email? No responses...$60 for boots and one comes broken not even attached in the middle... and now they want to give me store credit no way not with that quality would I care to see what they have. This is such bad bad business.

Date of experience: October 16, 2020