DirecTV

Direct TV is a different company. I was with them for 20 years. They are horrible. Upper management is running the customers out! They don't know how to treat customers even the very loyal ones. Too bad there isn't room for common sense.

This has to be the worst service in the world. I have had to rely on Directv to watch baseball and it's the only reason we have stayed. I can't even get the service to work, Bally Sports tells me that Directv won't recognize my subscription, yet they continue to charge us. It's just not worth the battle any longer. I suppose I'll listen to baseball on static filled radio. Awful just awful customer service with tech support from people that I can't even understand. Hours of our lives spent begging for a signal from the dish. I'm done.

They keep losing channels due to "contract disputes" with their channel suppliers and/or "technical difficulties". Both excuses last months without the channels. Meantime they keep raising prices. A waste of time and money.

After working with the DirecTV tech support ladies in the Philippines to get a receiver updated, I ran out of patience after just over 2 hours. The last lady must have asked about home addresses and receiver numbers 5 times or more. I think we were in a never ending loop, so I just cancelled the order. I definitely would not recommend them although I have been with them for over 25 years.

If I could have given zero stars I would have. This company makes you work for them. There is always billing issues and if you want to suspend service while on out pay they make you call back after the bill gets paid instead of just scheduling it. I was on the phone with someone I could not understand and it took 30 minutes to tell me this. If I can find another service in my area...good bye

Two hours on phone hold and then agent answers but hangs up saying she can't hear me. Tried chat after 15 minutes someone came on line and during process told me to turn of router/modem and then the call was dropped. With every person you have to go thru the same testing steps or no service will be sent out.
Absolute disgrace - time wasting - incompetent - fire the CEO. Everyone must be working on the next price increase. DO NOT SIGN UP

We had an appointment with a Direct TV tech person for a home visit. That was supposed to happen during a 4 hour window. We're now more than 3 hours past that window & have given up on anyone showing up. I called to find out what's going on & could understand nothing the phone person said. What little I did understand was definitely a run-around. I regret ever having hooked up with this sorry excuse for a satellite dish TV company.

Spent better part of 3 days and hours on the phone talking to people from god know where just to cancel my service. They make it so very difficult and timely you almost will not do it. I'm sure they get that from the communist rules.

The dependability of this network is TERRIBLE at best.
Constant buffering. Endless Run Diagnosis screen. 75% of the time the sound is not in sync with the picture.
And God forbid you get on your laptop while trying to watch a program. Good luck with that.

As they are with ATT, I thought they would be great to deal with. They are not that way at all. Price is higher then Dish, but not by a lot. The problem with them is when you stop service. Had them for over 4 years. When I moved and disconnected, sent all the equipment back, I still after 2 months did not get my credit owed back. Trying to call them to ask about it, I kept getting transferred back to ATT and not getting transferred to Direct. 3 separate occasions, it took more then 4 or 5 attempts to finally reach a Direct TV associate. Still haven't received the debit card they refund any overpayment on. Any company that is in business should be almost as quick to handle refunds as they are in taking your money for the service. I chose them as I have ATT cell service which I love. But I cannot in good conscious recommend Direct TV. Absolute run around when you have to try and reach them after a disconnect.

I thought when AT&T bought DIRECTV it would be better. WRONG! It's the worst company I've ever dealt with. I'm an over 20 year customer and service was interrupted before billing date was over. Customer service was a waste of time. They accomplished nothing. Just a lot of lip service. I upgraded my equipment several months ago with the promise my bill would stay the same. That was a lie! Gone up over 35.00 a month. I cancelled my service with them and I encourage others to join me. I should have dropped these crooks years ago!

I had TV installed. I did not get what was promised so cancelled within 24 hours where you do not have to pay an early termination fee. They charged me a fee anyway and when I called for a refund was informed I would be getting a pre-paid Visa card in 2-3 months. Meanwhile they have my $500.00. This is ridiculous, they had no right to take my money in the first place and could care less about getting me my money back.

This is the worst way to go for internet or cable. They lie about how they do things. Their internet is $#*! and is slow as $#*!. And won't even reach to another room without acting up. They basically stole $200 from my family for lying. They said it was 15 a month for the rest of the time on the contract. But instead they took all the money at once from a family who had a stroke not even a month ago and is still recovering from it. They are the worst way to go if you want anything. Expensive for no reason. Not even good. Google fiber is much better! And the instal is 10 minutes tops while the direct tv takes 2 hours.

Do not use Direct TV. I have had them for years. A loyal customer and when I cancelled as I moved out of state I kept calling every month about my refund owed. It's been 3 months and still no return. Now they claim the credit amount is $30 less as they took off a promotion. I am sure I will never see any refund. Never never use Direct TV again

Wow this company is now joining yet another round of choosing what is views on their platform. A year ago they removed OAN (One America News) for it's conservative or alternative view point. Now they are doing it again by removing Newsmax for the same reason. I used to be a customer and now I am glad I left.

Compare to dish have old technology. Can't do other than turn the tv on and off and select a channel. When we sign up they were misleading and now we stuck with a two year contract. Also a lot more expensive. Cant wait to get out of it.

We live in rural Wisconsin and lost our service in late October of 2021. Called 3 times requesting service and was told no techs were available and they would call to schedule. Never to this day in late February have we received a call. But they have billed us every month religiously. Now the fight to get it credited has taken 9 calls and at least that many hours tied up in getting rid of a service that they chose not to support. They are horrible and completely worthless when it comes to customer support. Stay away! Go to some internet service that at least charges less. I would give them zero's if the site allowed me too. Absolutely worthless! Oh yeah they continue to charge me for equipment even though they never sent a way to send the garbage back until I made another call to get it the shipping label., And I have to travel 30 miles to send back equipment that they won't fix. Completely worthless!