We switched from Cox to DIRECTV. When our two-year promotional contract expired, our plan doubled in price. When I called to cancel, I was transferred over to retention and they told me that they could save us money and we could keep our plan if we switched our two bedroom boxes to the streaming app. We mentioned that our remotes were not working correctly and needed someone to help us fix them at which time it was suggested to switch to a genesis remote and box. This gentleman explained that the streaming app would save us money and that the genesis box and remote would be better than the current remotes We currently had because we could just press a button and talk into it. We decided to give it a try since it lowered our bill and would not have to sign another 24 month contract. Or so that is what we were told. Ever since we switched to the streaming app we have lost the ability to stream the majority of the channels that are included in our Choice package. I have repeatedly called support and technology and every time I call I get a different answer of why I cannot see my channels. The first technician told me that streaming does not include HD channels, I asked him why we were not told this when we switched over and we were transferred over to technology. The gentleman and technology told us he would check our system and try to add the channels back. I went through unplugging and resetting the main box several times. Then we had to turn all of our televisions on and reset the box again. He was able to add one of the channels that we lost channel 252 but said the other channels were not available on streaming I called DIRECTV and asked to cancel the service since we were paying for a Choice package and unable to watch the Choice package. At that time I was told that I was in a two-year contract and that in order for me to cancel it would cost us over $200. I explained to him from the notes that I took that the gentleman that we spoke to explained to us there was no contract and that if this did not work out for us we could call back and cancel. His reply was that representative gave us incorrect information and that we were tied into this contract. Since then I have called several times because we can't see some of our local channels and they have had to transfer us to technology to have them put us on hold and play music for 30 minutes to try and fix the issue we were having that particular day. My husband said that since we are stuck with the service, he wanted to watch baseball and asked me to call and see if there was anyway we could get a package to watch the Chicago Cubs. I called and spoke to someone and added the MLB MARQUEE package to our current choice package. I asked the gentleman to stay on the phone with us to make sure all of our TVs would be able to access the marquee package. We stayed on the phone with this gentleman that added the package until all of our televisions were able to display the games after numerous resets of our system and were able to watch the games on both the genesis box and in the bedrooms with the streaming app. Today I was sick and was in the bedroom and turned on the TV and access the DIRECTV streaming app to watch marquee and the Chicago Cubs and an error message came up and said I needed to subscribe. I am already a subscriber so I called support and he could not figure out why I cannot see the marquee channels. He gave me the phone number for support again and told me I needed to call them to find out why we can't view the MLB Marquee Package that we are already subscribed to in paying for. I am tired of calling every time I wanna watch a channel that should be included and able to view on our televisions. Has anyone else had these issues? I am ready to file a complaint anywhere and everywhere I can because I just can't get anyone to help me.

I've been an AT&T wireless customer since 2006 and have always used autopay to pay my wireless (cell) bill. In January 2021, I went into an AT&T store to purchase iPhone chargers and see a huge advertisement for AT&T/Direct TV with Roku streaming for sale. I decided to try the streaming service and was told that I could not attach the monthly streaming fees to my existing autopay account to BEGIN the streaming service, but I could pay in-store for the 1st month of streaming using my debit card and that I could simply go online OR call customer service to change the autopay for Direct TV FROM my debit card to the SAME checking account I use for autopay for my AT&T wireless (cell) service. That is NOT the case! Since February 2021, my debit card account has been overdrawn NO less than 12 times (each time I incurred a $35 overdraft fee from Chase Bank). I was informed by AT&T Direct TV that I could NOT switch to autopay using the SAME checking account I use for my autopay AT&T wireless account (even though I was told the OPPOSITE from the AT&T rep in the store when I first began using AT&T Direct TV). After overdrawing my debit card account MULTIPLE times, I simply can't do it financially any more. If you go into an AT&T store to and see offers for Direct TV and a sales associate tells you that you can pay now and switch to autopay later by going online or talking to customer service, DO NOT BELIEVE IT! It hurts, but i'm financially forced to cancel AT&T Direct TV AND my AT&T mobile account because can not, in good conscience, continue to pay a company for TV and Mobil service which continuously overdraws my debit card account. I'm sooooo disappointed in AT&T Direct Stream and AT&T wireless. I feel duped and taken advantage of. (p.s. FYI you DON'T need AT&T Direct TV to use Roku or other streaming services).

**Update - Got a call from the "Office of the President." Appt is scheduled for Saturday between 8 - 12. Let's see if they show this time! So, Let's break this down DTV. I called and Scheduled "Move Service" on June 14,2023 with a scheduled install on June 20,2023 between 12 - 4. NO SHOW. No phone call, no response! I had to call DTV. The service was "Unscheduled" according to the rep when I called. I then had to re-schedule for the following week June 26,2023 between 12- 4. Same thing happened - I had to reach out - short story - No show by 1:00 - Chat service let me know still scheduled. No Show by 2:30 - Still coming according to Chat Service. 3:00 pm. Got a customer service rep on Chat and they let me know the tech would be there between 3:30 and 4:00. I get a phone call from *******654 to let me know tech will be arriving shortly. Then I call back and being told I can re-schedule for the 29th. DTV - Do you think after 8 hours of my time waiting for a tech to show up on 2 separate occasions that I am going to re-schedule for a weekday. NO CALLS, NO APLOGIES, JUST EXCUSES. The best excuse I've ever heard from any company and I QUOTE, "Our Warehouse is in lockdown until July 3rd." #1 - This is a move - I let them know we would need the satellite dish from the old property - on their site it states (I summarize) - "Grab all your equipment and take it with you." #2 I grabbed all the equipment (other than the dish which is on a pole in the back yard for the old property) - NO WAREHOUSE NEEDED. Just need a tech to come out and do a reinstall. Keep in mind Now their Facebook Social team is acting like this is my fault because they are scheduling techs with a shutdown warehouse. Here's the string **Update...Response I am now getting at 9.55 pm...We are really sorry for this delay, Blaine, and we really appreciate your patience through this. To clarify, as you were previously advised, the warehouse is currently down until the end of the month. Would you like to reschedule on July 3, Monday? - RafaelV DIRECTV Social Media Specialist.**Update...6.27.23...Response after 7 pm Response I got after 7pm after 2nd no show for moving install...Thanks for waiting. Our tech is running late, and we don't have a current status. We apologize for this delay, would you like to reschedule this appointment?- RafaelV DIRECTV Social Media Specialist...after tech didn't show up for install 2nd FRACKING WEEK IN A ROW. NO SHOW NO RESPONSE. Called local At&t office and they are experiencing the same thing and apparently their District Managers are aware that DTV can't seem to keep schedules We've been DTV customers since 2005. A simple move 4 minutes away and scheduled 2x's and both times A NO SHOW (or a sh*t show) So, on the phone with Direct TV moving service - after on their "chat" earlier today and being told tech would be at the house between 3:30 and 4:00 today 06/27/2023 - Last appt was cancelled without being warned on 6/20. It is now 5:00 in the afternoon on 06/27/2023 and I'm being told the Warehouse is in lockdown and will be until the end of the month. My question then, WHY IN THE HELL ARE YOU SCHEDULING THINGS IF YOU CAN'T GET INTO YOUR WAREHOUSE? AND WHY AREN'T YOU DELIVERING EQUIPMENT THAT IS NEEDED TO ANOTHER LOCATION?

I did a lot of research before switching to Directv. I made the mistake of not looking for Directv reviews and complaints. On march 20,2023 I chatted with Bea on Directv's chat line from 3:46 PM until 5:29 PM, 1 hour and 45 minutes. He assured me he had checked all the 'promo' boxes concerned with my new account switching from Dish TV as he was signing me up for Directv. One of the promo boxes had to be filled as my order was being placed. I copied and pasted the entire chat.
I tried getting into my new account March 20, 21, 22, 23, 24, 25, 26, and 27,2023, to make sure everything went as promised. Every time I called Directv I was informed it would take a few days for my account to be set up.

The services were installed on March 22,2023 between 12:00 and 4:00 PM as Bea arranged. My premium channels were not available as advertised in the promo. I called and was informed the premium channels were not part of the promo. After having to call a few different departments I got the premier channels activated.
3/25/23@ 6:31 PM I spent 1 hour 28 min trying to get someone to verify all my promotions were applied and help me get into my account to make sure the rest of my promo boxes were checked. No one could help or tell me.

On March 21,2023 a bill was generated showing I was to pay $96.23 in addition to the $96.23 being paid through autopay before March 30,2023 which I did not receive until March 26,2023. The bill was for services "Mar. 21 - Mar. 21". Service didn't start until March 22,2023. See Attached.

3/26/23@ 2:19 PM immediately after reading my email I called Directv and spoke with Shelly for 1 hour 14 minutes. She informed me something was not right; just ignore the bill and she would put notes in my account stating any late fees were covered if any were added. She could not verify if my other proms were added to my account. I told her I just wanted out of my contract. She informed me I had 24 hours to get out, after that I would be charged $480.00.
Below are some of the documented times I was calling trying to get my account straighten out on March 27,2023;
3/27/23@ 9:59 AM I was on the line with Directv for 20 min
3/27/23@ 10:38 AM I was on the line with Directv for 1 hour 35 min
3/27/23@ 12:22 PM I was on the line with Directv for 35 min
3/27/23@ 4:14 PM I was on the line with Directv for 12 min
I was told many different stories. No one could tell me if my other promos were added. One gentleman informed me he had been working for Directv for 12 years and the other people I had conversed with did not know what they were talking about. If I did not pay my bill twice, I would be charged a late fee.
Autopay paid it once and he took my payment $96.23 for a second time.
I finally got into my account and read the following; "Your last bill of $96.23 was for the period ending Mar 20." See Attached
According to their statements I paid; "Your last bill of $96.23 was for the period ending Mar 20."
The bill was for services "Mar. 21 - Mar. 21", I paid $192.46 for services before my service was installed. See attachments
My next autopay will be for $96.23 due April 12,2023, $288.69 in 23 days.
How can this happen? What can a person do to protect themselves?

I was having problems with my Direct TV, some delay on changing channels and something similar to static on screen. I called to get this fixed and was told my equipment was out dated and needed to be replaced. At the time I mentioned I wanted a separate receiver for camping. My step brother has one and only pays $7 a month, so I know they offer this. Last Monday the installer came out and updated the equipment. At the time I told him about wanting the separate receiver for camping. I was told this was no problem, just call Direct TV and they can set it up. I knew I would have to buy another receiver and that was not a problem. After spending 5 hours ( yes, 5 hours) on multiple calls and being redirected several times I thought we had it all worked out. I was told I need to buy another receiver, but direct tv could not sell it to me. ( I questioned this because that makes no sense) anyway, they told me what company to call and what to order. I did that and paid an additional $119. Once the receiver arrived I called direct tv back to set it up. After 3 hours and being redirected many times I was told a supervisor named Mark would call me back within an hour. I waited 2 hours and decided to call them. I was shuffled around again for 37 minutes and then told the department I needed closed 20 minutes earlier and I would have to wait until Monday to call back. I called back and was shuffled around for 2 hours before I asked for a call back from a supervisor. I was told Jane would call back within 2 hours. 5 hours later I called them back. After 1 1/2 hours I was finally told I couldn't do what I wanted to do with the new equipment they installed one week earlier. I actually needed the equipment they removed from my house. So I said great let's just get that back and set it up. I was told sure we can do that but we have to charge you $299 to do it. Are you kidding me? I have just spent over 12 hours on the phone with direct tv and have done everything they have asked and now it is my fault and I have to pay. Maybe the mistake was one of the 16 people I have had to talk to at direct tv. I asked for a supervisor and got Andrew. Well Andrew was awful, no help at all. You mean to tell me after 26 years of my loyalty you can't fix this for me at no charge. Remember this was not my fault, I told them what I wanted to do from the start. Well good old Andrew says sorry nothing we can do. So I just cancelled. I have never been so upset with a company before. So long story short DON'T USE DIRECT TV, they have no loyalty to their customers.

Thank you for letting me get this off my chest.

Bottom line is: DO NOT GET AT&T AND/OR DIRECTV. THEY ARE FRAUDULENT. They jacked up our Internet and TV bill to a whopping $233 a month. That is not a typo. So I decided to cut them off. Decided to start using IPTV, which after I got an Amazon Firestick I found to be only $12 a month for Hulu for way more channels than Directv, and all live Sports. I switched my Internet to Spectrum, which provides 400mbps compared to AT&T which is 10mbps. Again, not a typo. Need Spectrum's speed to support my IPTV and all my family's concurrent Internet usage and streaming. When I called to cancel, Teresa said I had to send back all my equipment, which included the modem and TWO receivers for TV. She said that the second receiver was in the garage. I said, What? Where? I've never seen a TV receiver in the garage. She said it was right next to the TV in the garage. Well, guess what. I HAVE NEVER HAD A TV IN THE GARAGE. Teresa said, Well, you've been billed for it every month for the last 5 years. Then I demanded a refund. At least partial. She started to blame me for not noticing the second TV on my bill. I said that people typically don't scrutinize their bills. I wanted her to take responsibility for putting a second TV on my bill that does not exist. She asked me if I wanted to talk to a supervisor, to which I said yes. So Courtney came on the line, after making me wait on hold for 10 min. He started to blame me as well. Said that customers often call in to dispute things on their bill that shouldn't be on there. I said, First, CUSTOMERS OFTEN HAVE TO DO THIS? Like, you habitually have this problem? He said, No one's perfect, we all make mistakes. Well, that is frickin' ridiculous. Do I order from Sears a refrigerator and they deliver one refrigerator and bill me for two refrigerators and then claim it was a mistake? And then blame me for not noticing two refrigerators on my bill and then refuse to refund me after billing me (and getting away with it) for a refrigerator that does not exist? That's a mistake? Why doesn't any other company make such a ridiculous mistake? Well, the reason is that it isn't a mistake. AT&T DOES IT ON PURPOSE. Second, I wanted Courtney to accept the blame for this "mistake." He refused to accept ANY OF THE BLAME. He said, Actually, you have to accept the blame. For not checking your bill carefully. And then he stated flatly that he would not refund me a dime. I am going to go to Costco, where those idiots who stand there and accost every customer and say, "Do you have Directv," I am going to go there and hold up a sign saying DO NOT GET DIRECTV. THEY ARE FRAUDULENT. Is it perhaps illegal, what they are doing? I don't know. It should be. It's unfortunate that I have to give them one star. I would give them zero stars. Actually, negative stars. Maybe Yelp should start putting that option. Bottom line is: DO NOT GET AT&T OR DIRECTV. DO NOT LET YOUR FRIENDS AND RELATIVES GET IT. DO NOT LET YOUR FRIEND'S FRIENDS GET IT. THEY ARE FRAUDULENT AND CORRUPT. AND POSSIBLY ILLEGAL.

We've had DTV for 15 years as, unfortunately, we live in an area where there are no other options other than Dish. The system and customer service have been marginal at best. Since the switch to ATT the customer service has crashed beyond marginal to unbelievably inept. ATT has clearly outsourced the customer service portion of the business to Mexico.

I have three receivers in my house and for years have deactivated one of them over the winter. In the past it was a quick phone call in the Fall to deactivate and an equally as quick call in Spring to reactivate. I called earlier today to reactivate, was pushed through three different customer support "specialists" ALL of which made repeat ALL my information again (name/phone/address/etc.) and NONE of which could help me. I was on the phone for 73 minutes and STILL don't have the receiver activated! These people are CLEARLY reading off cue cards and have NO IDEA WHAT THEY ARE TALKING ABOUT... They have ZERO technical support knowledge. Let's face it, technical support is EVERYTHING when something you rely on is not working properly.

The bottom line after all that hassle and time is that they informed me that I need to buy a new receiver for $99 since they can't (or won't) reactivate a non-ATT receiver. Apparently, the receivers I already have activated are OK for now. I told her I wanted to buy a receiver and to ship it to me... I was told that they needed to send a technician to my house to "connect" the receiver for me. I explained that I am capable of connecting a cable to a box and plugging the box into power. Nope, she spoke with her "manager" and then told me that I HAD to have a technician come out. Absolutely, unbelievably ridiculous and beyond that completely unnecessary.

I've had it with DTV and am using this experience as a reason to jump to their competitor. I cancelled the receiver order and am in the process of researching Dish TV to make the change from DTV.

Would you really expect anyone to stick with DirecTv after the incidents listed below occurred?

1. Sometime around the last week of September, my television service was out. Someone came the next day and redid all the interior wiring, spending about five to six hours but no service.

2. The following day I waited three hours for someone to show up. Two kids came supposedly to redo the exterior wiring. I left. They left. TVs worked. No paperwork was presented. When I returned, I discovered wires hanging all over the back of my house and wires tacked on top of my vinyl siding. Instead of taking a photo of the existing wires and redoing it, they threw it up haphazardly.

3. I called and complained about the defacing of my property. No one asked me before doing it. Someone returned and basically fixed the wiring. So now, we are into three days of my time because of incompetence. I have pin holes in my vinyl siding. No way to repair that, and no way to match the 20-year-old vinyl siding either.

4. At this point, I decided I did not need a second receiver. I called and downgraded my service. It took FOUR phone calls to get a box and a label to return this working Genie to the appropriate parties. Problem is that whoever answers does not understand English and knows only a few phrases.

5. Somewhere, along with these phone call, several empty boxes were sent here, but without mailing labels.

6. I put up with an overheating receiver for several weeks until I could not stand it anymore. I had to go through this same ordeal of trying to communicate with people who could not understand what I was saying. Finally, after four or five phone calls, I got a receiver, and I let it sit because I could not stand to go through another ordeal.

7. Finally on November 3, I hooked it up. It would not activate. I called technical services. He tried twice to activate it. Then, he told me I needed to have a tech come to my house. I said NO. All the wiring had already been redone. Obviously, something was wrong with the receiver I was sent. The TV message said it was inappropriate for the current dish I had. I asked for a label to send this receiver back. I hooked up my old receiver, which did NOT have the non-connect message.

8. Then, I tried once again to get a label to return the receiver. It is still sitting in my house as of Nov. 8. The customer service people tell me to throw it in a recycling bin or return it to recycling. I know better. If it is new, and it works, it should not be thrown away. I don't want to be charged for a missing receiver.

9. I tried to watch TV with my old receiver from Nov. 3 to 7, and it did not work. On one of the calls to request a label, I discovered that the tech had left the new receiver's numbers on the service and disconnected my old receiver. I demanded that they fix that immediately. I also asked for a credit for five days of non-working service.

10. I dared again to ask for a new receiver. I got the standard so-sorry fake apologies in the two or three sentences that these non-English speakers know. Apparently, the request was granted because I received notices from FedEx.

11. Someone from Boise, Idaho, started calling me saying she was from your office. As a longtime journalist, I know that your office is not in Idaho and that was either a scam or some person from a call center. Some of us are not stupid enough to fall for something like that. And I have no idea where she got my information anyway.

12. Tonight I tried again to ask for a label and was told that I could take the receiver to an AT&T store. My, my. Why wasn't I told that before?

13. At 5:23 pm, I received a notice that my package had been delivered. I went to my door, and nothing was there. I called FedEx and they are checking on it. Apparently, it was delivered elsewhere.

No one wants to put up with this nonsense.

All cable providers are the same crap.

To Whom It May Concern,

I have NEVER had such horrible service in my ENTIRE life. If you have Direct TV and/or plan to use their services in the near future, I HIGHLY recommend that you DO NOT!

I started using Direct TV in 2014 living with a roommate and had been a well paying and loyal customer ever since. As soon as I decided to move out into my own studio, it has been hell trying to end my services.

Direct TV made it impossible for me to make the process an easy transition. I wanted to keep my services with Direct TV but was told by my landlord that the dish WAS PHYSICALLY NOT able to be installed on the property. Also, the dish couldnt be installed (as stated in the lease) because it would change the visual continuity of the property. I then explained the situation to a Direct TV customer service rep and got an absolutely ludicrous response!

They told me it would be considered an early cancelation fee of somewhere around $250.00 because that would be breaking my agreement with Direct TV. I never intended to end my services until I was told it was physically NOT POSSIBLE to install Direct TV on the property. Although I am aware of Direct TV policy; We only waive the fee if a technician comes to the location and physically can not get direct site for the dish, I think it is insane that I must move to only apartments that allow Direct TV services? In return, I told the customer service rep that my roommate and I would be emailing corporate and once the final decision is made on my account to contact me with my final balance.

I also gave Direct TV my new address for any forwarding billing/messages but I was NEVER called, I NEVER received a final bill/ or email, and no one ever informed me of the status of my account. All I received was a box in order to ship back the equipment. After sending back my equipment, (ON THE DAY BEFORE CHRISTMAS EVE) I happened to check my Bank of America statement because I was working to complete my holiday shopping and saw a withdraw of $186.02 which I never authorized! I was still waiting to hear back from corporate to know my final payment.

I NEVER saved card information with Direct TV and money was withdrawn that I needed for the holidays, that is ABSOLUTELY INSANE! How are you even able to get access to my account!? I called Direct TV customer services and was then directed to a supervisor who apologized over and over for my troubles. The supervisor informed me that he also saw Direct TV was charging me $147.16 for my equipment which I had already returned!? I told him that it was Christmas and I had been waiting to hear back about my balance and never was contacted. I asked if he could have the $186.02 put back in my account and then have someone notify me of my final bill. That would allow my old roommate and I time to figure out how to split the remaining balance. The supervisor told me, no problem and that the money would be put back in my account as soon as possible but it may take a couple days and that someone would be contacting me within the next two days about my final payment. AGAIN, I was NEVER contacted but instead, I received and email a day later stating that I was not getting my refund. I was LIVID!

I called back to customer service AGAIN and was speaking with Tasha who tried to fix the problem when I had 100 notes already under my account name. She waisted my time when I asked over and over to just talk with a supervisor. She tried to reason the situation then to only say Im sorry mamm, I only help customers interested in reconnecting with Direct TVlet me transfer you to billing. I was on hold for 20 minutes before finally being connected to Jay Marco, another supervisor. He THEN TOO APOLOGIZED AND TOLD ME THE $186.02 WAS NON-REFUNDABLE BUT THEY WOULD MAKE SURE THE $147.16 FROM THE EQUIPMENT FEE WOULD BE PUT BACK ON MY ACCOUNT WITHIN 72 HOURS (since the system finally showed that they had received the equipment). I asked him ARE YOU SURE IT WILL and he responded YES, MAMM! I bet you can guess what happened next!? I got back from being away on Christmas vacation with family and the money was STILL NOT returned!

I called one last time and spoke with yet ANOTHER SUPERVISOR and she told me she does not understand why I was told I was getting a refund when that is not possible and I will not be getting a refund at all because of policy. ARE YOU KIDDING ME!
I TALKED TO OVER 14 REPS AND 3 SUPERVISORS WHO TWICE TOLD ME ABOUT A REFUND AND THEN NOTHING AT ALL!
UNAUTHORIZED TRANSACTIONS ON AN ACCOUNT WITH UNSAVED CARD INFORMATION AND.
CUSTOMER EMPLOYEES TRYING TO SOLVE SITUATIONS THEY DONT HAVE THE AUTHORITY TO RECTIFY.
NO ONE had correct information.
THE WHOLE STAFF SHOULD BE FIRED FOR NOT GIVING OUT CONSISTENT INFORMATION!
This was THE WORST SERVICE I HAVE EVRRRRRRRRRR DELT WITH AND I RECOMMEND YOU TO ABSOLUTELY NOT, I REPEAT DO NOT USE THEIR SERVICES UNLESS YOU WANT TO BE WITH THEM FOREVER OR BE RIPPED OFF! NEVRR AGAIN. MY RATING = -15

DO NOT USE DIRECT TV, EVER!

THANK YOU,

UNHAPPY CUSTOMER