DirecTV

I ordered direct tv. It took over an hour to hookup and load. Now I am told you need a smart tv to get channels in another room. I am now told I need a firestick (Whatever the hell that is) To get the channels. Finally I am told I have to g=register and I tried numerous time and now it says my e mail isn't eligible. I miss the 80's You plug in the tv and the cable and in 5 minutes there you go. Now it's passcodes, passwords, firesticks and stuff I never even heard of. The price is cheaper than cable but frustrating to hook up and customer service is a joke.

Awful service! The cut my service off before they debit y account. Contacted customer service and all they could say was sorry to hear that. Do not waste your time with this service. No grace period

After connecting to Direct TV, I realized what a big mistake it was. The technician did not have the TV display and the remote control working right. The technician also misplaced or stole some of the previous TV companies equipment. When trying to get the equipment back I learned how poorly Direct TV is managed. The technicians don't have a clue, the phone people who all have a terrible foreign accent cannot help with anything will just put you on hold, l've spent hours on the phone and gotten no where and have no where to go with my TV problems. I'll have to pay for the stolen part and now have 2 years of terrible TV. Don't make the same mistake I did.

Cancelled my service over a year ago because the price kept getting higher and higher. A year latter they called and said I owed 187.00 for equipment not returned. I returned everything they gave me via ups. They called and said they received it. When I told them they said oh sorry it was for an outstanding balance and threatened to ruin my credit and send it to an agency. I had to pay it. I recommend staying as far away from these people as possible

Don't sign up for Direct tv they are a terrible company that treats there customers like crap. Then when your finally out of your contract they don't even allow you to choose when you wish to quit your service. Don't give them any of your hard earned money.

Terrible customer service, they didn't show up or call twice in a row for the same issue. Both times I called they didn't know what I was talking about and spoke badly about the previous customer service employees I spoke to not doing their jobs. I was not offered help with figuring out how to fix our issue but I was scheduled in 20 days. We have been with direct tv for 10+ years

My TV has worked about3 hours in the 6 weeks I have had direct TV. I have spent about 10 hours on the phone with so called technical experts who are rude, insolent and worthless. I have been told twice a supervisor would call back and none did.
The contraption they sent me to stream direct TV is defective yet they insist on repeating worthless exercises to confirm and then still haven't sent new one.
Direct also does not work on vizio which is one of my televisions.
Nothing is better than Direct. Then you at least are not paying for nothing.

I called today, 03-04-24, due to my directv not working well. We talked to a rep on 03-03-24 and we asked to have our equipment swapped, to which they agreed. I got the confirmation email on the 4th and they told me I'd have to sign a commitment for 2 more years. I've been a customer since 1998 except for 2'years. So I called them and inquired about just getting WORKING equipment they said SURE, you will need to commit for 2 more years. So, I'm guessing cable here I come, sure glad I was loyal.

Whatever sports you want to watch forget it. You think you have it because it shows on the guide. But when the game starts you get this stupid error message. On a ton of games. DirectTV is a scam and I don't know how they're still in business with how terrible their commercial and residential plans are.

Paid for a service like ESPN but forget the channels beçause they ate in a dispute with ABC. I PAY FORE CHANNELS AND I EXPECT TO GET THEM NOT A SORRY WERE ARE IN A DISPUTE. I WANT THE CHANNELS THAT I PAY FOR AND NOT BE RIPPED OFF AS SOON AS I CAN I WILL CHANGE TO ANOTHER PROVIDER! I AM TIRED OF THEIR EXCUSES AND THEIR LACK OF CONCERN FOR THE CUSTOMER AND KEEP THE CHANNELS THAT WE PAY FOR AVAILABLE
DIRECTV GET IN THE GAME OR LET US OUT OF OUR CONTRACT SO WE CAM FIND A PROVIDER THAT CARES ABOUT THE CUSTOMER NOT THEIR BOTTOM LINE.

They said I shorted them on a payment.I payed full payment for 6 years perfect payment history.I sent them proof of payment and the still suspended my acct.
I call customer service again they wanted me to pay a balance.I said no way am I going to pay again,so they said pay or cancle.
Spectrum will be here at 8 am to hook me up.By direct tv your customer service is horrible get your act together.

I know that is a strong header, but I have had at least a dozen times over the last several years where they add a package (for a promotion) that we didn't request or use, only to find our billing $20-40 higher. Then we have to call in and get them to remove it. If you decide to deal with them I would advise against auto pay- they'll charge more to bill you- but they won't have the ability to take extra money without your approval. In my personal opinion this tactic is both incredibly unprofessional and dishonest. Of course the customer service has been trained in all the right things to say. "We understand. We will make sure we fix this. We are sorry for the inconvenience." Less than six months they'll repeat it. The company has become very skilled at sneaking extra money out of customers and many won't notice it. Crummy company

After two weeks of lengthy holds and phone transfers, I finally went to the Direct tv store where I signed up 6 years ago and asked him to cancel my cable. He told me I must phone to deactivate. See my opening sentence. He said he could do nothing AND I must send my cable box and modem etc via UPS to an address he told me I must find on the website. The alternative being an additional $130 charge. When I left without their cable equipment, he followed and as he hollered "don't leave your s.t here", he threw the equipment about 15', landing in the parking lot. I've cancelled my auto-pay thru my bank to avoid having any future problems with AT&T. Sebastian, Florida Buyer beware!

I am old with terminal cancer so decided to give up U-Verse and went to D-Streaming. Have had it for 4 weeks & love it! Could not have had a better answer to my prayers so my wife would have a platform see can use and this is it. I'm sure there will be issues but overall 2 and thank you att

I ordered DirecTV and when the technician came to my home he told us that he had to run wires and drill holes in the wall and we told him we did not want the service and even spoke to his supervisor and told him we did not want the service. We assumed since we told two people with DirecTV that we didn't want the service that they would not bill us. I received 3 months of billing and they told me too bad because I didn't pick up the phone an cancel. Why do I need to go out of my way to call when I already told the technician and his supervisor that I didnt' want the service. Don't get scammed like I did.

Really heading down the drain. Have to keep raising prices to offset the loss of customers. Never ending cycle until their business model dries up and goes away. I am only 1 subscriber but they lost me today with the most recent price increase. Goodbye and good luck...