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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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They made me wait a whole week to see if they could unlock my phone. When they could not unlock it, they will not refund me. I have no use for credit with a company that cannot offer what they promised. They failed and made me wasted a whole week for nothing. I would never use this company again.
Very well worth the money...very satisfied...quick service
Dear Kelly Evans,
Thank you for your wonderful feedback! We're thrilled to hear you are very satisfied with our quick service and found us to be the top unlocking service. We appreciate that you chose us for your AT&T phone unlocking needs and hope to assist you again in the future.
Best regards,
Charlotte
Great service, completely happy with service. I was skeptical but I have went to them twice now and perfect outcome
Hello Brad,
Thank you so much for taking the time to leave us this positive review and for choosing us again for your unlocking needs. We're thrilled to hear you've had perfect outcomes with our services – customers like you make our job truly enjoyable!
If there's anything more we can do to assist you in the future, please don't hesitate to reach out. Your satisfaction is our top priority!
Warm regards,
Charlotte
Grandiosa aplicación de verdad muy recomendable amo me pareció fantástica
Hola Omar, ¡muchas gracias por tus cálidos comentarios! Estamos absolutamente encantados de saber cuánto aprecia nuestro servicio y profesionalismo. Es genial saber que encuentras en nuestra aplicación no solo la mejor opción para ti sino también seria y responsable. ¡Eso es exactamente por lo que nos esforzamos! Si tienes más preguntas, necesitas ayuda o quieres desbloquear otro teléfono en el futuro, recuerda que estamos aquí para ayudarte. Gracias por elegir Direct Unlocks y por reconocer la calidad de nuestro servicio. Saludos cordiales, Carlota
Not only did it work, I was in a situation where someone owed money and they were able to negotiate the contract buyout down by 70%.
Dear Colby Hobbs,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that the unlock for your iPhone 14 Pro Max from T-Mobile USA was completed successfully, and that you had a positive outcome with the contract buyout negotiation as well.
It's great to know that our services were able to assist you effectively, and that the reviews inspired you to choose us. Our team is dedicated to providing quality service and meeting the needs of our customers.
Should you need any further assistance or have any other mobile devices that require unlocking in the future, please don't hesitate to reach out to us. We're here to help!
Thank you for choosing Direct Unlocks, and we hope to serve you again!
Best regards,
Charlotte
Phone locked out after a factory reset. Pay about 100 to unlock with their service and what do you know only after getting my 100 do they 'uncover' it will need another 300. I gave it up and the phone was unlocked but it felt quite bad how they could not 'know' this upfront and just be honest then. In the end it worked out but leaving a bad taste in my mouth and let my experience serve as a warning to you. The money and big words they throw around up front to hook you may be followed by having to follow with significant more money to get there.
Hello William,
Thank you for taking the time to share your thoughts. We understand your concerns about the additional costs associated with unlocking your iPhone 13 Pro Max and appreciate that the process left you feeling frustrated. As laid out on our website, each phone first requires an Eligibility Check, with subsequent Unlocking Payment. These steps are necessary to ensure that the unlock process goes smoothly and successfully.
We always strive to provide clear information upfront during the checkout process, and we’re genuinely sorry to hear that this aspect did not meet your expectations. Your feedback is invaluable to us, and we will take it into consideration as we continually work to improve our services.
We're pleased to hear that your phone was ultimately unlocked and sincerely hope that you can now enjoy the full benefits of using your iPhone 13 Pro Max across different networks. Our goal is to ensure that every customer ends their journey with us on a positive note.
Should you require further assistance or have any additional feedback, please don't hesitate to get in touch with us.
Best regards,
Charlotte
Not sure if it was unlocked. So give 3 stars for lack of clarity
They keep you informed offer money back if not working! But mine worked! For att with contract just had to use premium service iphone 14 pro max
Hi Brett,
We're thrilled to hear that your iPhone 14 Pro Max is now unlocked and that you had a positive experience with our service! It’s wonderful to know that our commitment to keeping you informed throughout the process and our money-back guarantee gave you confidence in choosing us for your phone unlocking needs. Your feedback is greatly appreciated, and we're glad that the premium service worked smoothly for your AT&T-locked device.
Thank you for choosing Direct Unlocks, and for sharing your experience. If you ever need our services again or have any friends or family who could use our help, we'd love to assist.
Enjoy your newly unlocked iPhone!
Best regards,
Charlotte
It was quick and easy to unlock, I paid for sim unlock and after I received the unlocking code, I was directed to remote unlock technician and they made me happy
Hello Nicholas,
Thank you for taking the time to leave a review. We're thrilled to hear that your unlocking process was quick and easy, and that our team was able to assist you in unlocking your Samsung Galaxy A71 5G from Sprint USA. It's great to know that our remote unlock service met your expectations and made you happy.
If you have any further needs or questions regarding our services, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
I paid the $30 to unlock my iPhone. Got the email to click here to complete the unlock only to learn I had now to pay another $50!
Their info did not really make it clear there was a
Second charge! I mean why two charges. Why not just make it $80?
Hello Tim,
Thank you for sharing your feedback with us. We understand that encountering an additional charge can be surprising. To clarify, the initial $28.99 you paid was for the Eligibility Check, ensuring your iPhone X meets the necessary criteria for unlocking from the AT&T USA network. After that, the $50 is for the actual Standard Unlock service. We ensure that all costs are transparent and outlined on the checkout page prior to purchase.
It's a two-step process because unlocking a phone is a service that often requires different levels of verification and work, depending on the phone’s status with the network provider.
We appreciate that you chose us because we appeared legitimate and the initial price seemed reasonable to you. We strive to provide clear and upfront information regarding our fees and service structure, as described in our terms and conditions. If anything was less clear than we intended, we sincerely apologize for any inconvenience caused.
Your unlock is now complete, and we hope you are satisfied with the service provided. If there is anything else we can assist you with, please let us know.
Thank you for your understanding and for choosing Direct Unlocks.
Best regards,
Charlotte
Service is amazing but I think the amount for device unlocking is totally unpredictable like in the beginning they asked for 25$ to start the process then 70$ to unlock the phone and at that time you are very happy that only in 95$ our phone gets unlocked but all of sudden the new charges appears that is a carrier charges that we need to pay and it's between from 300$ to 700$ then you get shocked now what to do so I think they tell us first how much they charge and what will be carrier fee etc so customer mentally prepared if he wants to unlock the phone or not
Hello Syed Azeem,
Thank you for your review and kind words about our customer service. I understand that the cost associated with unlocking your iPhone 14 Pro Max from AT&T USA came as a surprise after the initial payment. I would like to clarify that our process involves an Eligibility Check, followed by the actual Unlocking Payment.
As per the transaction records, you have completed the Eligibility Check with a payment of $28.99 and the Standard Unlock with a payment of $50. Finally, the Premium Service for a more complex unlock was provided at $302.
All potential costs are indeed outlined on the checkout page before purchase, ensuring transparency. Since your device's "Unlock Complete" status indicates a successful service, I encourage you to enjoy the freedom of using your iPhone with any carrier.
Should you need further assistance or clarification, we're here to help. We value your business and are committed to your satisfaction.
Best regards,
Charlotte
I was a bit skeptical at first but the end everything was sorted now I can use my phone with no problem
Hello Vicky,
Thank you for leaving us a review. It's wonderful to hear that even though you were initially skeptical, everything was sorted out and you can now enjoy using your phone without any issues. We strive to ensure a positive outcome for our customers, and it's gratifying to know we've managed that for you. If you have any further questions or need additional assistance, please don't hesitate to reach out. Enjoy your newly unlocked iPhone 13 Pro!
Best regards,
Charlotte
After failed to unlock my first phone, gave me a credit to u lock other phone. They are so kind and fast service and customer service.
Hi Duk Jin,
Thank you for taking the time to share your feedback with us. I'm delighted to hear that you had a positive experience with the credit provided to unlock another phone and found our service kind and fast. It's important to us that we turn any setbacks into satisfactory solutions for our customers.
If you have any further questions or need assistance with your unlocks, please don't hesitate to reach out. We're here to ensure your devices are unlocked successfully!
Warm regards,
Charlotte
You will NOT get your money back. I'm sure they have a YouTube video right now on how to scam customers.
Hello,
I'm truly sorry to hear that you're unhappy with the service. We aim to provide a transparent and trustworthy unlocking service, and the satisfaction of our customers is very important to us. If you're facing difficulties or if there seems to be a misunderstanding, we would like to look into this matter and provide you with the appropriate assistance.
However, without an IMEI number or reference, it's challenging to address your specific concerns thoroughly. I kindly ask you to use the Live Support feature on your tracking page so our team can assist you directly and resolve any issues you might be experiencing. Rest assured, our policies, including the Refund Policy, are outlined clearly to ensure our customers are informed about the process and the conditions under which refunds can be provided.
We are here to help and would be grateful for the opportunity to turn your experience around.
Best regards,
Charlotte
Quick easy cost more than I expected, did not realise there would be a second payment until we got to it
Hello Mrs. Lawson,
Thank you for your feedback. I'm sorry there was some confusion regarding the cost. To clarify, the initial £23.99 payment was for the Eligibility Check to ensure your iPhone 11 Pro from EE UK could be unlocked. The subsequent £26 payment was for the Standard Unlock service itself.
We always strive to be transparent with our pricing, and all costs are outlined on our checkout page before finalizing your purchase. With your order status reading "Unlock Complete," your iPhone 11 Pro should now be fully unlocked and ready to use!
If you need further assistance or have additional questions, feel free to reach out. We're here to ensure a positive experience and appreciate the opportunity to clarify any concerns you might have.
Best regards,
Charlotte
Very thankful they were able to unlock my phone. Took them less than 24 hours and without taking it in to a shop or anything they were able to help me. I am very pleased with their job.
Hello Tony,
We're thrilled to hear that you're pleased with the unlock of your iPhone 13! Our team works diligently to provide a smooth and efficient service, and it's fantastic to know we could help you without the need for a physical shop visit.
If you ever need assistance in the future or have any friends or family with similar needs, we'd be more than happy to help. Thanks for choosing Direct Unlocks and for sharing your positive experience!
Best regards,
Charlotte
Took too long to unlock. Double costs were excessive and ended up getting it unlock for free
Hello Joseph,
Thank you for taking the time to leave a review. I'm sorry to hear that the process took longer and was costlier than you expected. I see that you urgently needed your Galaxy S22 Ultra 5G unlocked, and we aimed to meet that expectation within the usual timeframe. On some occasions, unlocking can take a little longer due to factors outside of our control, but we always aim to keep you updated on the status.
Regarding the costs, I'd like to assure you that our pricing is transparent and all charges are outlined on the checkout page prior to purchase. As you have paid $28.99 for the Eligibility Check and $118 for the Standard Unlock, this two-step process is necessary to ensure the compatibility of your phone with the service and to perform the unlock.
Now that your phone's status is "Unlock Complete" with the provided codes, your Galaxy S22 Ultra 5G should be ready to work with other networks. If you encounter any issues or your phone doesn't prompt for an unlocking code with a non-AT&T SIM card, we are here to help you through a Remote USB Unlock service that is specially designed for such scenarios.
We appreciate your choice to use our service for a fast unlocking need, and we're glad we could help, albeit not as swiftly as you'd hoped. If there's any further assistance you need to ensure a smooth experience with your now unlocked phone, please don't hesitate to contact us.
Best regards,
Charlotte
It was too expensive and took way too long. Finally got unlocked though.
Hello John,
I'm glad to hear that your Samsung Galaxy S20 FE 5G is now unlocked and ready for use on a different network. I understand your concerns regarding cost and timing. Our team works diligently to ensure that unlocking procedures are completed as swiftly as possible, and we always adhere to the guidelines set by the relative networks, which sometimes can be variable.
Please remember that the amount you paid includes both the eligibility check and the standard unlocking service, as outlined during the checkout process. By choosing our service, you have ensured that your phone has been officially unlocked and that the service has been provided as promised.
We aim to provide value through our service and would love to assist you further in the future, ensuring a smoother experience. If there is anything specific you felt could have been better, please let us know – your feedback is incredibly valuable to us.
Best regards,
Charlotte
Resolvieron mi problema muy rápido después de algún tiempo ya que todavía no se podía desbloquear mi teléfono.
Gracias.
Hola José, ¡gracias por tus amables palabras! Me alegra saber que tu problema se resolvió rápidamente y que tu Galaxy S21+ 5G ya está desbloqueado. Si tiene más preguntas o necesita más ayuda en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu teléfono recién desbloqueado! Saludos cordiales, Carlota
La verdad al principio un poco desconfiado pero después satisfecho tardo menos de lo esperado,lo único que está un poco caro el cobro conparado otras plataformas de desbloqueo
Hola Erik, gracias por tomarte el tiempo de compartir tu reseña. Nos complace saber que su desbloqueo se completó más rápido de lo previsto y que finalizó su experiencia con una nota positiva. Entendemos las preocupaciones sobre el costo y nos esforzamos por ofrecer precios competitivos por nuestros servicios. Al elegirnos, obtiene un servicio confiable que respalda su trabajo con una garantía de devolución de dinero, como se menciona en nuestros términos y condiciones. Esperamos que el desbloqueo rápido y exitoso de su Samsung Galaxy S20 FE 5G agregue valor más allá de la comparación de precios. Apreciamos su negocio y esperamos poder servirle nuevamente. Si tiene más preguntas o necesita más ayuda, no dude en contactarnos. Saludos cordiales, Carlota
I have no idea why this company has so many positive reviews because I was charged to $28 I was like this is great next thing I know didn't want to charge me 76 more dollars that is deceitful to me. I will try to request a refund can't even find a phone number for the company so if you like being deceitful this is the company for you
Hello,
I'm sorry to hear that you are not fully satisfied with the experience. I'd like to clarify that the initial payment you made is for the Eligibility Check, which is a necessary step to ensure that your phone can be unlocked. The subsequent charge you are referring to would be for the actual Unlocking Service. Our costs are outlined on the checkout page before any purchase is made, to ensure that you have all the information needed to make an informed decision.
I understand your concerns regarding the costs involved, and I'm here to help. To address this issue and assist you properly, I would require your IMEI number to locate your order in our system. Without this reference, it's challenging for me to provide a specific resolution to your concern.
In the absence of your IMEI, I recommend using the Live Support feature on your tracking page for assistance so that our team can resolve your issue promptly. Our goal is to provide you with a positive experience, and we'd like to ensure that you benefit from our service.
If you'd like to proceed with a refund request, I would be more than happy to look into this for you once I have your order details. Our Refund Policy outlines the criteria for eligibility, and we handle each case with utmost care to ensure a fair outcome.
Thank you for bringing this to our attention, and I look forward to helping you further.
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deuane,
I'm truly sorry to hear about your experience and the inconvenience caused by the wait and the outcome of your unlock request for your iPhone 11 from Boost USA. I understand that you were looking forward to having your phone unlocked, and it's disappointing to learn that our service did not meet your expectations.
Our policy is designed to provide clarity on refunds, and as mentioned under the "Hard-Locked Phones" section, such instances typically do not qualify for a refund. However, we issued a credit note, as per section 7.5, so you can use it against any sim unlocking service that may be beneficial to you in the future.
I realize this isn't the solution you were hoping for, and I apologize for the frustration this has caused. If there is another device you wish to unlock or if you believe there could be another service we offer that you could utilize, we invite you to use the credit towards that. We value your business and would appreciate the opportunity to assist you further in a way that may be more satisfactory.
Please let us know if there is any other way we can help you. Your satisfaction is important to us, and we hope to find a way to make this right for you.
Warm regards,
Charlotte