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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I paid the initial fee to get my phone unlocked and after they stated it was eligible, they wanted another $50 to unlock it. I have requested a refund and they will not help me. This is a scam DO NOT USE THIS SITE?
This is a scam! They make it *look* like you'll only pay $29, but after you've paid that, they say you have to pay another $49 for them to finish the job! If you dig deep into their terms of service, you'll eventually find that they refer to the $29 a "Pre-Order Fee".
Who knows? They might charge a 3rd or 4th fee, and they might never actually unlock your phone... I never know, because I decided to cut my losses and not take the risk of paying out even more money to a company that uses deceptive tactics.
I suppose it's a good scam for them, because they actually do mention the second fee... in faint, small print off to the side... so they can always *claim* they didn't hide anything, even though they obviously were trying to deceive.
They also *claim* that this is all explained on their "price list", but the link to their supposed price list (https://directunlocks.com/pricelist) just takes you back to their home page.
Hello,
Thank you for taking the time to share your concerns with us. We're truly sorry to hear about your frustration regarding our pricing and service clarity. Please let me ensure you that complete transparency is crucial to us, and we apologize if any part of our process was not as clear as we strive for it to be.
Regarding the costs, we do mention on our checkout page that all orders require an Eligibility Check first, which is the initial amount you paid. This check is vital to ensure your phone can be unlocked. Once eligibility is confirmed, the Unlocking Payment is the next step to proceed with the actual unlocking process.
We understand it can be disappointing to see additional charges, but please rest assured that we do try to outline all potential costs upfront. Also, it is not our practice to charge further unexpected fees; the two-part payment process (Eligibility Check and Unlocking Payment) is standard for our services.
If your order status is still awaiting payment for the unlocking process, we encourage you to continue with this step if you wish to unlock your device. We're here to support you throughout this process and are committed to providing a positive outcome.
In case you have specific concerns about your order or if you need any further clarification, the IMEI number would allow us to look into your case in detail. Without it, we're unable to address your concerns accurately. Please use the Live Support feature on your tracking page, and our team will be more than happy to assist you with any questions or help you may need.
Your feedback is valuable to us, and we're dedicated to improving our service for a better customer experience. We're here to help and hope to resolve any issues you have faced.
Best regards,
Charlotte
They said 3 days in 1 1/2 was done was great thank
Hello Gonzalez Bonito,
Thank you for taking the time to leave us a review. We're thrilled to hear that your Galaxy S23 unlock process with AT&T USA was completed in just a day and a half, well ahead of the estimated time. It's always our goal to exceed your expectations and provide a speedy service. We hope you are enjoying the freedom of your newly unlocked phone!
If there's anything else you need, we're here to help. Enjoy using your Galaxy S23 on any network!
Best regards,
Charlotte
Hice el pago del servicio de desbloqueo de red y este inicialmente tardó dos días, la página me indica que no se pudo realizar con éxito y que tenía que pagar otro dinero adicional para que una persona remotamente hiciera el proceso. Realicé el pago del dinero adicional y la persona que me atendió vía WhatsApp tardó otros tres días en tratar desbloquear la red de mi dispositivo y luego simplemente me indicó que no se pudo realizar con éxito porque era problema de mi celular. Entonces se puede concluir que la página no cumplió con lo que promete y que perdí dinero y tiempo
Hola Carlos, gracias por tomarte el tiempo de expresar tus inquietudes y lamento mucho saber que tu experiencia no cumplió con tus expectativas. Nuestro equipo siempre se esfuerza por brindar un servicio de primer nivel y parece que nos quedamos cortos en este caso. Dado que el estado de su pedido es "Desbloqueo completo", estoy un poco desconcertado por el problema al que se enfrenta. ¿Podría confirmar si el estado refleja correctamente el servicio que recibió? Si su Galaxy S23 Ultra de Tigo Colombia aún permanece bloqueado después del proceso de desbloqueo remoto de USB, este no es el resultado que buscamos. Nuestra Política de reembolso cubre situaciones en las que el servicio de desbloqueo remoto de USB es incompatible o no funciona, por lo que me gustaría asegurarle que nos tomamos este tipo de asuntos muy en serio. Si pudiera proporcionar más detalles sobre el problema que está encontrando con su teléfono celular, podemos investigarlo de inmediato y ver la mejor manera de solucionarlo. Su satisfacción es importante para nosotros y nos encantaría tener la oportunidad de hacer las cosas bien. Comuníquese con nosotros con cualquier información adicional para que podamos ayudarlo más. Un cordial saludo, Carlota.
Hello Donavon,
We appreciate you reaching out and sharing your feedback with us. It seems like your unlocking experience was not as smooth as expected, and we understand that the total cost was a concern for you.
Please keep in mind that the payments you've made covered each necessary step in the unlocking process: the $28.99 Eligibility Check ensured that your iPhone 13 Pro Max met the criteria for unlocking, the $50 Standard Unlock was for the initial unlocking attempt, and the $299 Premium Service was needed for a more complex unlock situation specific to iPhones.
As per our terms (sections 6.1 and 7.9), delivery times are guidelines and the costs incurred are for the services rendered at each stage. Now that you've successfully completed the unlock with your T-Mobile USA iPhone 13 Pro Max, you can enjoy the freedom of using your device with different networks.
We hope that despite the initial investment, the benefits of having your phone unlocked will provide you with value over time. If you have any further concerns or require assistance, please don't hesitate to get in touch.
Best regards,
Charlotte
Foi muito rápido e eficiente a experiência de desbloquear meu celular pessoal, muito obrigado
Olá Mauricio, fico muito feliz em saber da sua experiência positiva com o serviço de desbloqueio do seu Samsung Galaxy S9+! Sua satisfação é nossa principal prioridade e é ótimo saber que podemos lhe oferecer uma resolução rápida e eficiente. Se precisar de mais ajuda ou tiver alguma dúvida, não hesite em entrar em contato. Atenciosamente, Carlota
My device was in the process of getting unlocked with a suspected 6 day wait. I swear the next 2 days it was already unlocked. This is legit! Highly recommend!
****/FIVE STARS*****
Hello Elizabeth Gonzalez,
We are thrilled to hear that your iPhone 11 was unlocked earlier than expected and that you are pleased with our service! Thank you so much for the positive feedback and the high recommendation. Should you need assistance with any other devices in the future, please don't hesitate to reach out to us. Enjoy the freedom of your now-unlocked phone!
Best regards,
Charlotte
They charged one fee once you have paid it then asks for another payment, unexpected, but phone was unlocked within a day
Hi Julie,
Thank you for leaving a review. I'm glad to hear that your iPhone 13 has been successfully unlocked within a day! I understand your concern about the two-part payment process; I want to assure you that all costs are presented during the checkout process. Initially, the Eligibility Check fee (£23.99) ensures that your phone can be unlocked, while the subsequent Standard Unlock fee (£26) is the actual service cost for unlocking your iPhone from EE UK.
I appreciate that multiple payments can be unexpected if the process isn't clear upfront, so we'll take this feedback on board to ensure our communication is as transparent as possible for our customers.
If you have any further questions or any other assistance we can provide to enhance your experience with us, please don't hesitate to reach out.
Warm regards,
Charlotte
The phone was unlocked sooner than expected.
I had a great experience.
Hi James Abercrombie,
We're thrilled to hear that your unlocking experience was a positive one and that it was completed sooner than expected! Enjoy the freedom of using your iPhone 6S Plus with the network of your choice.
If you have any further questions or need assistance in the future, don't hesitate to reach out. Thanks for choosing our service – we're always here to help!
Warm regards,
Charlotte
Hello Jeannie,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that your phone was unlocked promptly and without any issues! If you have any other devices that need unlocking or if your friends and family could benefit from our services, we'd love to help out. Enjoy the freedom with your iPhone 13 Pro Max!
Best regards,
Charlotte
Direct Unlocks got my A13 phone SIM unlocked by Samsung's remote service. I was surprised that it got done rather quickly and without a hitch. Definitely will recommend and use again in the near future. Very pleased with the end result.
Hello Raymond A. Lopez,
Thank you for leaving us your positive feedback! It's fantastic to hear that your Galaxy A13 5G was unlocked swiftly and seamlessly with our remote service. We strive to provide efficient and effective solutions, so it's rewarding to know that we have earned your recommendation and that you would consider using our services again.
Should you need any more assistance in the future or have friends and family looking to unlock their devices, we're here to help. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Company was efficient, with good communication and fast turn around time. Easy to read step by step instructions on how to unlock the phone.
Hi Jonathan,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service efficient and our communication effective. It's fantastic that our instructions helped you smoothly unlock your Samsung Galaxy Note20+ 5G. Should you need any further assistance or have any more feedback, feel free to reach out. Enjoy your newly unlocked device!
Best regards,
Charlotte
Primero te pide un pago de 28 dólares para saber si es posible el desbloqueo, luego de que verifican esta información te piden un pago de 50 dólares por un bloqueo standard y luego a los pocos días te piden un pago premium de 300 dólares lo cual me dio mucha desconfianza sin embargo me animé a pagarlos porque necesitaba el teléfono, a los pocos días me llegó el mensaje de que tenía el teléfono desbloqueado y funcionó bien. Considero el pago premium es costoso y si sumamos lo que ya se había pagado, pues aumenta
Hola Tatiana, gracias por compartir tus comentarios con nosotros. Me alegra saber que su iPhone 12 Pro Max se ha desbloqueado correctamente y funciona bien. Entiendo sus preocupaciones con respecto a los costos involucrados en el proceso de desbloqueo. Como se describe en la información que se le proporcionó durante el proceso de pago y en nuestros términos, el pago de $28,99 fue para la verificación de elegibilidad para garantizar que su teléfono pudiera desbloquearse. El pago de $50 fue por el servicio de desbloqueo estándar. En algunos casos, los teléfonos pueden requerir un Servicio Premium, por el cual has pagado $285, para completar el proceso de desbloqueo exitosamente. Nuestro objetivo es ser transparentes con los costos de nuestros servicios, que se detallan en la página de pago antes de la compra. El Servicio Premium por el que optó es fundamental para ciertos desbloqueos de redes, particularmente para dispositivos bloqueados en redes como AT&T USA. Aunque el costo puede parecer alto, implica procesos más complejos para garantizar un desbloqueo exitoso, especialmente para los últimos modelos como tu iPhone 12 Pro Max. Con respecto al reembolso, según nuestra política mencionada en nuestros términos y condiciones, los pagos realizados por los Servicios de Verificación de Elegibilidad y Desbloqueo no son reembolsables una vez que los servicios se hayan brindado exitosamente. Sin embargo, si necesita servicios de desbloqueo en el futuro, el crédito ofrecido puede utilizarse para ellos, ofreciendo un valor adicional a su inversión inicial. Apreciamos que haya elegido nuestro servicio para desbloquear su iPhone y sepa que estamos comprometidos a brindar una solución confiable a nuestros clientes. Si tiene más consultas o necesita ayuda con otro dispositivo en el futuro, no dude en comunicarse. Saludos cordiales, Equipo de atención al cliente de Charlotte
I ordered the service as I was changing vendors for mobile.
The phone is an odd one (Motorola).
Originally, thought 4 days, 4 hours for the code.
It showed up in half the time, worked perfectly and the phone is happy with the new vendor.
Good job folks!
Dear Matthew Boyle,
Thank you so much for taking the time to write this positive review! We're thrilled to hear that your Motorola G Pure was unlocked successfully and in less time than anticipated. It's great to know your phone is now working well with your new network provider. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked device!
Best regards,
Charlotte
Do not waste your money on directunlock.com. Once you give them the first 28 you'll receive an email minutes after saying your phone is blacklisted. They are all bs. Do not give them any info or pay them.
Hello,
I'm sorry to hear you've had a less than satisfactory experience with our service. It's important to clarify that our eligibility check is a necessary first step which helps us determine the status of your device before proceeding with the unlock process. If an issue such as your phone being blacklisted is discovered, it's certainly not an attempt to mislead; rather, it enables us to inform you of complications that will affect the unlocking process.
Our goal is to be transparent about the costs, and as outlined on our checkout page, all phones require an eligibility check first, followed by an unlocking payment if applicable. We understand your frustration and would like to look into this matter for you, but without your order reference or IMEI, it's difficult for us to address your specific concerns.
For immediate assistance, please use the Live Support feature on your tracking page so we can resolve your problem effectively. We're here to help you through the process and aim to convert this experience into a positive one.
Best regards,
Charlotte
THIS IS A SCAM. I thought that this was a real unlocking service but it's not.
They'll make you pay $20-$30 for an initial check or if your phone is "safe" to work with.
I found out that you can easily do this online FOR FREE.
Then after the check-up, they make you pay another $130 for the actual unlocking.
It's not true. They'll make you wait for days on end and then send you a fake email to teach you how to unlock it yourself. Please report this website.
Hello Lisa,
I’m sorry to hear you’re upset with the service. We value your feedback and want to address your concerns directly. I can confirm that your iPhone 11 Pro from Softbank Japan has indeed been unlocked successfully. The initial payment you made was for the Eligibility Check to ensure your phone could be unlocked, which is a necessary step in the process. This cost and subsequent unlocking payment are clearly outlined on our checkout page prior to any purchase.
I understand there have been some transactional disputes, but please know that our team is on hand to support you. We offer aftercare to help finalize any unresolved issues, and we hope this can give you assurance of our commitment to genuine service.
The unlock for your device is complete, but to avoid relocking and blacklisting of the device, the remaining balance of $239.00 is due by Tue 19th Mar 2024. Taking care of this will ensure that your phone remains unlocked. Your satisfaction is important to us, and we invite you to discuss this further should you need any more assistance.
Thank you for your attention to this matter.
Best regards,
Charlotte
Hello Mrs. Danby-Brown,
Thank you for taking the time to share your feedback with us. I understand that the unlocking process took longer than expected, and I appreciate your patience throughout the process. I'm pleased to inform you that your iPhone 5S has been successfully unlocked from the Vodafone UK network. As outlined in our terms, delivery times are guidelines and can vary, but we strive to notify our customers of any changes promptly (6.2).
If you haven't already, please follow the completion instructions sent to your email to finalize the unlock. Should you need further assistance or have any questions, please don't hesitate to reach out. We're here to ensure a positive experience for you.
Warm regards,
Charlotte
Muy muena la recomiendo 100 porciento sastifecha
Estimado Wilmer Gutiérrez, Gracias por tomarse el tiempo de dejar un comentario. ¡Estamos encantados de saber que está 100% satisfecho con el servicio recibido! Si hay algo más que podamos hacer por usted, o si tiene amigos o familiares que podrían beneficiarse de nuestros servicios en Direct Unlocks, no dude en recomendarnos. Saludos cordiales, Desbloqueo directo del agente de servicio de reseñas de clientes de Charlotte
Hello Cesar,
Thank you so much for taking the time to leave your review. We're thrilled to hear that you appreciated the speed, security, great communication, and updates we provided during the unlocking process of your iPhone 14 Pro from AT&T USA.
We're glad that our positive feedback on the internet led you to choose our service, and we hope that you're now enjoying the freedom to use any carrier with your unlocked mobile.
If there is anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you have the best experience possible.
Best regards,
Charlotte
Muy rápido, pasos sencillos, muy confiable he desbloqueado 2 iPhone y funcionan a la perfección
Hola Andrés, Muchas gracias por tus comentarios y por elegirnos para desbloquear tus iPhones. ¡Estamos encantados de saber que el proceso fue rápido, fácil y que sus teléfonos funcionan perfectamente! Si hay algo más con lo que necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tus dispositivos desbloqueados! Saludos cordiales, Carlota
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'm truly sorry to hear that your experience wasn't as expected. I understand that finding out about an additional payment for the unlocking process after the eligibility check can be frustrating. However, I want to assure you that all costs are outlined during the checkout process, as mentioned in our terms and conditions. An eligibility check is required first, followed by the unlocking payment. This two-step process helps ensure that your phone can indeed be unlocked before proceeding with the final step.
If you've determined that you do not wish to proceed with the unlocking payment, please understand that as per our refund policy, the eligibility check fees are non-refundable as the service for this has already been performed.
We're here to support you and would like to make your experience as positive as possible. If you'd like to continue with the unlocking process, we'd be glad to assist you, or if you have any more questions or concerns, please don't hesitate to get in touch with our Live Support through your tracking page, and make sure to provide your IMEI number so we can address your specific case.
Thank you for your understanding.
Best regards,
Charlotte