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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Fast and quality service, the unlock tok les than 48 hours
What can I say except simply amazing.! Had a phone that's been locked for about 2yrs that I purchased from Ebay used and the seller said it was Factory Unlocked to my current cellphone provider which it was not. Did some research online and also on YouTube but couldn't figure out how I was gonna unlock my phone or what network it was currently locked too. So I'm starting to get frustrated and luckily ran across Direct Unlocks website and read some reviews and decided to take a shot in the dark. A little bit of information about the phone you want unlocked and a network check provided by the website I forget the cost on that but wasn't too expensive and had my answer in about 5-10 minutes max. I opted to use the Remote USB services the price was not to bad but if you have the extra cash do it. Had to download a website provided by their technician and we communicated thru WhatsApp follow the instructions the technician provides you and your phone will be unlocked in no time... Would definitely highly recommend this site to anyone and everyone who has been dealing with this issue and doesn't know how to go about getting it done... Thanks again Direct Unlocks for your support and services...👍👍👍
Hello Brandon,
It's wonderful to hear about your successful experience with unlocking your Samsung Galaxy S9+! Thank you so much for recommending Direct Unlocks and for taking the time to share the details of your journey from frustration to resolution. It's always a pleasure to know that our Remote USB services and dedicated support could assist in providing a solution for your locked phone.
We're here in case you need any more assistance in the future or have any other devices that need unlocking. If you have friends or family who might benefit from our services, feel free to spread the word about how we can help.
Thanks again for your kind words, Brandon. Your satisfaction is our top priority, and we're thrilled we could deliver the services you needed. Enjoy your now-unlocked phone and the freedom it brings!
Kind regards,
Charlotte
After my mom passed away, I made the decision to keep and use her phone. The screen on my own phone was cracked in several places, it was an older model and was generally in bad shape. So I thought repurposing mom's phone would be ideal. I had since closed the account with our original cell phone carrier, so they were not able to help me in unlocking her phone. I wanted to port over my own phone number and needed an unlocked phone to do it. After searching several avenues, I came upon Direct Unlocks and decided to utilize their service. It took a bit of effort, but I was able to work with their technician to get the phone unlocked. The technician was extremely helpful and patient as he instructed me through each of the steps. It was such a relief when the phone was unlocked successfully and I was able to port over my phone number and information. Thank you, Direct Unlocks!
Dear Tammy Florczak,
We're truly touched to hear about the circumstances that brought you to us, and we are so glad we could assist you during what must be a difficult time. Knowing that we helped to make the process of repurposing your mom's phone a little easier for you brings us great satisfaction.
If you ever need further assistance or have any additional questions about your phone's functionality, don't hesitate to reach out. We're here for you and happy to support you in any way we can.
Warm regards,
Charlotte
Direct Unlocks Support Team
Cost hidden in tiny writing, no real reply to complaints, not honest, not good, lost money on this crapper, read reviews first
Hello Darryl,
I'm sorry to hear that you're not completely satisfied with the experience so far. I want to assure you that transparency is important to us, and all costs associated with our services are outlined on the checkout page before any purchase is made. For your Galaxy A13 5G from Boost USA, you have successfully made the payment of $28.99 for the Eligibility Check. The next step is the Unlocking Payment, which will enable us to proceed with unlocking your device.
If you're encountering an issue where your phone doesn't prompt for an unlocking code with a non-Boost SIM card, it indicates that a Remote USB Unlock service will be necessary. This is mentioned in the order status, and while it does require an additional fee, it is a solution tailored for situations just like yours.
Please rest assured that our goal is to unlock your phone efficiently, and we value the opportunity to make this right for you. We encourage you to continue with the unlocking process, and our support team is here to assist you every step of the way.
Warm regards,
Charlotte
As advertised, they did exactly what they said they were going to do. Phone was unlocked in 48 hours. Would definitely recommend!
Hello Shane,
Thank you for the wonderful review and for recommending our service! We're thrilled to hear that your Samsung Galaxy Z Fold 3 5G was unlocked within 48 hours and that you're satisfied with the experience. If you need any more assistance or have another phone to unlock in the future, we're here to help. Enjoy the freedom with your device!
Warm regards,
Charlotte
Phone was locked with T-Mobile couldn't turn it on now I'm back in action thanks to direct unlock, took 6 days n almost 400 later but it was worth it instead of paying a thousand plus
Hello Britney,
Thank you for taking the time to leave your review and sharing your experience. We're elated to hear your iPhone 14 Plus is now unlocked and back in action! Our team takes pride in providing solutions that prevent the need for more costly alternatives. We understand that the unlocking process is an investment, and we are thrilled to know you found it worthwhile.
We appreciate your trust in Direct Unlocks and are always here if you or your friends need assistance with unlocking in the future. Enjoy the freedom with your device, and should you require any further help or have any questions, please don't hesitate to reach out.
Warm regards,
Charlotte
First time, first experience, totally satisfied with the service. Thanks to DirectUnlock I could use my new phone on my country DR. iPhone 14XSMx
Hi Oscar Mendez,
We are thrilled to hear that you're satisfied with our service and that your iPhone 14 Pro Max is now fully unlocked and ready to use in the Dominican Republic! It's great to see happy customers enjoying the freedom that unlocking provides. If you have any further questions or need assistance in the future, don't hesitate to reach out.
Thank you for choosing DirectUnlocks!
Warm regards,
Charlotte
The actual amount you pay is much more than advertised, definitely not worth using
Hello Chris,
Thank you for reaching out, and I'm sorry to hear that the cost was unexpected. I understand that financial considerations are important, and I would like to clarify the payments made.
As outlined on our checkout page, the cost to unlock a phone includes an Eligibility Check and an Unlocking Payment. In your case, you have paid £11.99 for the Eligibility Check and £26 for the Standard Unlock to unlock your Samsung Galaxy A71 5G from the EE UK network. We aim to be transparent with our pricing and apologize if there was any confusion.
As your order status is "Unlock Complete," you should be able to use your unlock code "4297513057264181" to enjoy the full benefits of an unlocked phone. If the phone does not prompt for a code, it indicates that the solution will require a Remote USB Unlock, which is an additional service.
We appreciate your business and would love to assist you with any further steps needed to ensure your phone is fully unlocked and operational. If you need any help with the unlocking process or have any more concerns, please don't hesitate to contact us.
Warm regards,
Charlotte
It took longer than I thought but I'm definitely happy my phone is now unlocked.
Hello Kimberly,
Thank you for taking the time to leave your feedback. We're thrilled to hear that you're happy with your unlocked iPhone 13 Pro! We apologize for any inconvenience if the process took longer than expected. Our team works diligently to ensure that each unlock is completed successfully, and we appreciate your patience throughout. If there's anything else we can assist you with, please let us know. Enjoy your newfound network freedom!
Best regards,
Charlotte
My phone was already unlocked and when running the check I was told it was not. Paid 28$ to be told the phone was locked and could be unlocked. Then paid $50 to proceed with the unlock. Something made me call the carrier to check to see if phone was locked and they confirmed it was not. I was able to add it to my son's account with his carrier immediately. 4 days later this company is still "unlocking" my already unlocked phone. I would not believe the scam they do that you have to pay for. Call your carrier first!
Hello Teniesha,
Thank you for sharing your concerns with us, and I apologize for any confusion caused. I understand that you feel the unlocking process was unnecessary as the carrier confirmed your phone was already unlocked. According to our Refund Policy, we do not issue refunds for services rendered if the phone is already unlocked.
As it seems we have already completed the unlock process based on our records ("Unlock Complete"), and the eligibility check service fee is non-refundable as per our terms. We ensure that all costs are outlined clearly on the checkout page prior to purchase, and we rely on the information provided to complete the service requested.
If you are nonetheless unsatisfied with your experience, we would be keen to ensure you are happy with the service. While we can't offer a refund, we can certainly look into any other concerns you might have and ensure your satisfaction in any way possible within our policy.
Thank you for your understanding and for giving us the chance to address your concerns.
Best regards,
Charlotte
Hi, I followed their suggestions and my brand new, unopened I-phone 13 from T-Mobile was unlocked using their premium service. The previous user received the phone as a gift and never opened it. T-mobile claimed there was a balance owed. Direct unlocks did get it unlocked and now I use it on my Verizon network with no problems. The process took over a week so be patient.
Hello Michael,
Thank you for sharing your experience with our Premium Service at Direct Unlocks! We're thrilled to hear that your iPhone 13 Mini is now successfully unlocked and operational on the Verizon network. Patience definitely pays off, and we appreciate your understanding of the time frame involved in completing the unlocking process.
Enjoy the newfound freedom with your device, and if you require any further assistance or have another phone to unlock in the future, we'll be here to help!
Best regards,
Charlotte
Hi Mr Howells,
Thank you for your feedback. We understand it can be frustrating when things don't go as planned. It looks like you've already made payments for the Eligibility Check and Standard Unlock for your LG M200n. We really appreciate you choosing our services for this.
I noticed you mentioned your order status is "Awaiting Payment for Remote USB Unlock." This final step is necessary to complete the unlocking process for your device. Although you've encountered an alternative solution, we truly believe in the value of the service we provide, which is designed to be convenient and comprehensive, eliminating the need to go to a physical store.
Our team is here to support you through the Remote USB Unlock process to ensure your phone is fully unlocked. If there's anything we can assist you with, or if you'd like to continue with the remote unlock with our expert technicians, we're ready to help.
Warm regards,
Charlotte
Direct Unlocks Support Team
Hello Valeri,
Thank you so much for your positive feedback! We're thrilled to hear you are pleased with the fast delivery of our unlock service. If there's anything more we can do for you, just let us know. Enjoy your newly unlocked iPhone XR!
Best regards,
Charlotte
Cant get money back. They wanted 260€ to unlock. Support is an AI chat bot. No human is available. This scammers need to be sued! Every site is full of fake reviews! Attached you see the bot admitting its an AI.
Hello Fabio,
I’m sorry to hear about your dissatisfaction with our service thus far, and I appreciate your feedback. I understand you’re concerned about the cost and the support experience, and I'm here to ensure we address your concerns thoroughly.
Regarding the additional payment of €260 for the unlocking service, I want to clarify that unlocking an iPhone, particularly from certain networks, can sometimes require a more complex process, which we refer to as the Premium Service. This service may be necessary if your device didn't meet specific criteria outlined during the Eligibility Check, as noted during the checkout process.
I see you have paid €5.99 for the Eligibility Check, which is the initial step in our unlocking process to ensure your iPhone is suitable for unlocking. The Eligibility Check fee helps to cover the costs of the various checks we perform, including ensuring the phone is not reported lost or stolen, checking the correct network, and determining phone status, among others. As per our terms, this fee cannot be refunded, as detailed in the terms and conditions section 7.3.
Your current status indicates that we are awaiting your decision to proceed with the Unlocking Payment to move forward with completing your iPhone unlock. If you decide to go through with the unlocking process, our team will guide you every step of the way. While it is true that we rely on automated systems to manage initial customer inquiries efficiently, please be assured that we also have a dedicated team ready to help you with more complex issues or specific concerns.
We aim to resolve all customer issues to their satisfaction, and I would like to help elevate your experience with us. I encourage you to continue the unlocking process, as this would be the best way to get the result you need for your iPhone 12. If you have any questions or if there's anything specific you would like to discuss, please let us know.
Kind Regards,
Charlotte
My device was already unlocked and they would not refund my money
Hi Andrea,
Thank you for reaching out, and I'm truly sorry for any confusion. Our policy states that there is no eligibility for a refund if the phone is already unlocked. Whilst I understand this might be frustrating, this policy is outlined clearly on our website to ensure customers are aware before proceeding with their purchase.
However, we're committed to customer satisfaction, so if there's anything further we can assist you with regarding your device, please let us know. Thank you for choosing our service, and we hope to help you with any future unlocking needs.
Best regards,
Charlotte
This is the second time in 2 months I have used Direct Unlocks to unlock my cellphones, one a Galaxy 23 Ultra+ and the other a IPhone 11. It was affordable, quick, easy,and required little involvement. The instructions were perfect and helpful. I sincerely recommend this service.
Hello Jojuan,
Thank you for taking the time to leave us a review and for choosing Direct Unlocks again for your unlocking needs. We're thrilled to hear that you found our service affordable, quick, and easy to use for both your Galaxy 23 Ultra+ and iPhone 11, and that our instructions were helpful to you.
We sincerely appreciate your recommendation and are here for you should you need any more unlocks in the future. Remember, should you have any inquiries or require further assistance, simply reach out. Your satisfaction is our priority!
Warm regards,
Charlotte
BE CAREFUL: they have zero customer service the emails to *******@directunlocks.com bounce. They will take your money in several steps and never respond ever again.
If your phone is financed directunlocks wont be able to unlock it for you without paying the balance first. They will first bait you with a $28 charge to "verify" if your phone can be unlocked. Then they will say your unlock is ready if you pay another $50. Finally they come back saying because the phone has a balance I would have to pay them over $300 (+ the $88 already paid) to pay the balance and then have my phone unlocked. Literally every carrier will unlock the phone for you for free once you pay off the financing so what is the point of this service? They are refusing to refund my $50 which I was misled into paying and there is no customer service to reach. BUYER BEWARE they will bait you into making 3 separate payments and will keep making excuses as to why the phone cant be unlocked until you make 3 huge payments to them. I request a refund for my $50 literally no service was rendered except to say my phone was financed, which I already knew and they were supposed to check that in the initial stage.
Biggest Scam company don't use them!
Hello,
I'm truly sorry to hear about the frustration and dissatisfaction with the service you've experienced. It seems there has been a misunderstanding regarding the unlocking process and the charges associated with it.
Our process involves an initial Eligibility Check to determine if your phone can be unlocked, and the cost for this service is outlined on our checkout page before any payment is made. Unfortunately, this fee is non-refundable as it covers the costs incurred to perform the checks.
If your phone is under a financing agreement and has an outstanding balance, our ability to unlock the device is indeed limited. Carriers typically only unlock phones once they are paid off, which aligns with the information you've provided. I understand how this can be frustrating, especially if this was not made clear from the outset.
I would very much like to assist you in resolving this issue, however, without your IMEI number, I'm unable to look up your specific case details. To better assist you, please use the Live Support feature on your tracking page, where our team can access your order information and address your concerns directly.
We value your satisfaction and are committed to finding a suitable resolution. Your feedback is important, as it helps us improve our services. Please reach out via your tracking page, and we will do our best to help you.
Best regards,
Charlotte
I will recommend this to anyone they did exactly what they said now my phone is unlocked
Hello Kurdeliah Abdullah,
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that your iPhone 7 Plus is now successfully unlocked and that you found our services to be as promised. It's fantastic to know that your experience with Direct Unlocks was a positive one.
If there's anything more we can do for you or if your friends and family need assistance with unlocking their phones, please don't hesitate to recommend us or reach out again.
Enjoy the freedom of your unlocked iPhone!
Best regards,
Charlotte
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page.
I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
Hello,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the confusion and disappointment you've experienced with the additional charge. I can understand how frustrating unexpected costs can be.
To clarify, the eligibility check is a separate process that is necessary to determine if the phone can be unlocked, and this cost is incurred at the beginning of the service. If the phone is eligible for unlocking, there is an additional unlocking payment required to complete the service, as outlined on the checkout page before you complete your purchase.
We always aim to be transparent and provide all the relevant information upfront, so our customers can make informed decisions before proceeding with any service. If there's anything further I can do to assist you and improve your experience, please let us know. We value your patronage and are committed to ensuring your satisfaction.
Best regards,
Charlotte
It was the most terrifying horrible service you could ask for they say how quick they can get unlocking for your phone is a lie. You have to wait 40 hours for them to find your unlocking software to unlock your phone. Absolutely appalling. Absolutely not recommended to anyone I could go to London and come back and they still not unlocked my phone Their excuses you have to wait the full 40 hours for them to receive or get you the locking software. The cost was out of the roof, not worth every penny.
Hello Tash Islam,
I'm truly sorry to hear about your disappointing experience. We aim to be transparent about our service delivery times, and as outlined in our terms, timeframes stated are based on previous unlocks and are guidelines. I understand waiting can be frustrating, and I apologize for any inconvenience caused.
Regarding costs, our pricing and the two-step payment process are detailed on the checkout page prior to purchase. To clarify, you have paid £23.99 for the Eligibility Check and £46 for the Standard Unlock for your Galaxy S23 Ultra from Open Europe. Your order status shows "Unlock Complete," which means your unlocking codes have been provided.
If your phone doesn't prompt for an unlocking code, a Remote USB unlock would be the next step to help resolve the issue. We are committed to helping you through this process and ensuring you can use your phone as intended.
Please do reach out if there's anything specific we can assist you with or if you'd like guidance on using the unlock codes or proceeding with a Remote USB unlock.
Warm regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
We're thrilled to hear that your unlock was completed efficiently and within just 48 hours! We always aim to provide quick and high-quality service, and it's great to know that was your experience. Should you need any further assistance or have more devices to unlock in the future, we're here to help.
Best regards,
Charlotte