Direct UnlocksReviews 3,886

Hello Ignacio M,

Thank you for taking the time to leave a review. I understand you have concerns about multiple payments and I'd like to provide some clarity. Based on our records, you have completed an Eligibility Check for $28.99, a Standard Unlock for $50, another Eligibility Check for $28.99, and a Remote USB Unlock for $214 for your Galaxy Z Flip4 from T-Mobile USA. These steps are necessary, as all phones require an Eligibility Check first followed by an unlocking payment. Your order status currently shows as "Unlock Complete," which means our service has successfully unlocked your phone.

If you've already followed the unlocking instructions sent via email and your phone does not prompt for the unlocking code "6713185255136082" – which doesn't seem to be the case since your unlock is complete – a Remote USB Unlock would have been the necessary step, as you've already done.

We strive to provide clear information about all costs before you make a purchase, and we appreciate your compliance with the necessary procedures to unlock your phone. If there's anything specific that you are not satisfied with or if you need further assistance, please let us know so we can ensure you're content with our service.

Best regards,
Charlotte

Hello there!

Thank you for taking the time to leave your review. I'm thrilled to hear that your iPhone 14 Pro Max is now successfully unlocked, especially considering it was under contract—that's definitely a win in our books too! 😊

It's great to see that you recognized the value of our service after the initial concern regarding the fees. We strive to be transparent with our costs, and as noted on our website, there is an Eligibility Check followed by an Unlocking Payment for our services. Plus, for some tougher cases, the Premium Service is available to ensure we can tackle even those under contract, like yours.

We're here anytime you need our services again, and we aim to provide the same level of swift and effective service you experienced. Should you or your friends need assistance unlocking any other phones in the future, remember, we've got you covered!

Have a fantastic day with your unlocked device! 🎉📱

Best regards,
Charlotte

Hello Stephen Haskell,

Thank you for your recent interaction with our services! It looks like your unlock process for the Galaxy S23 Ultra from AT&T USA is complete. We're thrilled to have assisted you in achieving this and hope your phone is now functioning seamlessly with your desired network.

If your device didn't initially request an unlocking code, it's brilliant to see you've successfully completed the necessary Remote USB Unlock. As outlined in our terms and conditions, while these steps might seem numerous, they are structured to ensure the best possible outcome for your device's unlocking process.

We hope you are enjoying the freedom that comes with your newly unlocked phone. If you have any further questions or need additional assistance, please don't hesitate to get in touch. Enjoy the endless possibilities with your Galaxy S23 Ultra!

Warm regards,
Charlotte

Hello Wayne,

Thank you for taking the time to leave a review. We are thrilled to hear about your positive experience with Direct Unlocks and are glad you placed your trust in us. It's fantastic to know that your Samsung Galaxy J3 is now unlocked and you can fully enjoy using your preferred smartphone.

If you need further assistance or have any other phones to unlock in the future, please don't hesitate to reach out. Happy connecting!

Best regards,

Charlotte
Direct Unlocks Support Team

Hello Eyuriel Benitez,

Thank you for reaching out and for your payments toward the Eligibility Check and Standard Unlock for your Galaxy S22 Ultra 5G. I understand that your phone is still not unlocked after these steps.

If your Galaxy S22 Ultra 5G is not prompting for the unlocking code, it seems like the next step for us would be to move forward with a Remote USB Unlock. This service is required if your phone doesn't ask for an unlocking code when a non-AT&T SIM card is inserted.

Your order status indicates that it's "Reported as Not Unlocked, waiting customer feedback." Please confirm if your device did not prompt for an unlock code upon inserting a non-AT&T SIM card. If this is indeed the case, the Remote USB Unlock service would be the next course action to unlock your device.

Let's work together to get this resolved. Your satisfaction is important, and while I understand this may be frustrating, I'm here to assist you throughout this process to achieve a positive outcome.

Best regards,
Charlotte

Hi Lacey Ross,

Thank you so much for taking the time to leave us feedback. We're thrilled to hear that your iPhone 11 is now unlocked! We understand the importance of speed in this process and always strive to complete unlocks as quickly as possible. The guidelines provided are based on average unlock times and sometimes it can take a bit longer due to various factors involved with different networks and unlocks.

We really appreciate your understanding and patience. Now that your phone is unlocked, you're all set to enjoy the freedom of using it on any network! If there's anything else we can assist you with, please don't hesitate to reach out.

Best wishes,
Charlotte

Olá Tomas, Obrigado pelo seu feedback e lamento saber do problema que você teve com o número IMEI. De acordo com nossos termos (seção "9. ERRO DO CLIENTE" ;), se houver um problema com os dados fornecidos sobre o aparelho e o pedido tiver sido atendido, não poderemos oferecer reembolso nesses casos. No entanto, se o pedido ainda não foi totalmente atendido e foram fornecidos dados incorretos, faremos o possível para corrigir o pedido com os detalhes corretos. Como o status do seu pedido mostra "Desbloqueio concluído", parece que seu serviço foi totalmente fornecido. Se você acha que houve um mal-entendido ou erro de nossa parte em relação ao número IMEI, gostaria de resolver isso imediatamente. Você poderia fornecer detalhes ou esclarecimentos adicionais sobre a alteração do número IMEI para que eu possa atendê-lo melhor? Obrigado pela sua compreensão e estou aqui para ajudar a garantir sua satisfação com nosso serviço. Atenciosamente, Carlota

Hello Ana Carolina Simões Rodrigues da Silveira,

Thank you so much for your feedback! We're thrilled to hear that you found the process quick and our website easy to navigate. We're glad that we could successfully unlock your iPhone 12 Pro. If you need any more assistance or have any other devices to unlock in the future, we're here for you. Enjoy the freedom with your phone!

Best regards,
Charlotte

Hello,

I'm truly sorry to hear that you haven't had the smooth experience we strive to provide. It’s disappointing to hear you feel this way, and I would love the opportunity to address your concerns.

Our unlocking procedure is transparent and involves an Eligibility Check to determine the unlockability of your phone, followed by an Unlocking Payment to actually unlock the device. We're upfront about any costs on our checkout page before you finalize your purchase.

If your order status is awaiting payment, it means that your Eligibility Check has been successfully completed, and we're ready to proceed to the next step. Continuing the process will allow us to unlock your phone, and I encourage you to do so. Our team is committed to assisting you every step of the way to ensure a positive outcome.

If there's anything specific you're unhappy about or if you have further questions, please reach out to our Live Support through your tracking page for personalized assistance. For us to help effectively, we would also need your IMEI number to locate your order and properly address your concerns.

Thank you for your feedback, and we hope to turn your experience around.

Best regards,
Charlotte

Hello Duncan,

Thank you for taking the time to leave feedback. I’m really sorry to hear that the unlocking process for your iPhone 7 Plus took longer than expected—this isn’t the experience we want for any of our customers.

Sometimes, the delivery times can vary due to issues beyond our control, but we strive to keep you updated throughout. I'm glad to see that your unlock is now complete, and I hope you can now enjoy the full benefits of your device on the network of your choice.

If you need any further assistance or have additional queries, don't hesitate to reach out to our customer service team. We're here to ensure you’re satisfied with the service you’ve received.

Warm regards,

Charlotte

Hola Clara, ¡Estamos absolutamente encantados de saber de tu experiencia positiva con nosotros! Su satisfacción significa mucho para nuestro equipo y su recomendación es el mayor cumplido que podemos recibir. Si tiene más preguntas o necesita más ayuda en el futuro, no dude en ponerse en contacto. ¡Disfruta de tu Samsung Galaxy A32 5G recién desbloqueado y gracias por elegir nuestro servicio! Saludos cordiales, Carlota

Hi Scott,

Thank you for taking the time to leave us a review. We're thrilled to hear that you found the unlocking process easy and that it was completed in less time than expected! Your satisfaction is our top priority and we're glad that you found value in our service, even if it was a bit more than you anticipated spending.

It's great to know that you would recommend our services to your loved ones. We appreciate your feedback and look forward to assisting you and your friends and family with any future unlocking needs.

Best regards,
Charlotte

Hello Marc,

I'm sorry to hear that your experience with us has not met your expectations. I want to ensure you that our goal is to provide a clear and transparent service.

Upon review, I see that you have made payments for the Eligibility Check ($28.99), the Standard Unlock ($70), and the Remote USB Unlock ($132.01) for your Galaxy A14 5G from Cricket USA. The total cost is in line with the necessary steps to unlock your particular phone model, especially since phones that do not prompt for an unlocking code, like your Samsung, typically require a Remote USB Unlock.

I understand that the multiple payments can be unexpected; however, as outlined in our terms and checkout page, all phones first require an Eligibility Check followed by an Unlocking Payment. Additional fees are specific to the requirements of unlocking certain phones, which in your case was necessary to successfully complete the process.

Your order status indicates "Unlock Complete," which means your Galaxy A14 5G should now be unlocked and ready to use. If you are encountering any issues, or if there's anything specific that made you feel unsatisfied, we're here to help address those concerns.

While refunds are not applicable for completed services as per our policies, we're committed to ensuring that you have a positive experience with your unlocked phone. Should you need further assistance or clarification, please don't hesitate to reach out to us.

Best regards,
Charlotte

Hi Ruth Sophia Mills,

I'm really sorry to hear you've had a less than satisfactory experience with us. We absolutely aim to provide clear and transparent services to all our customers. I’d like to assure you that the costs associated with each step of the unlocking process are outlined on our checkout page prior to any purchase. The process does involve an initial Eligibility Check followed by an Unlocking Payment to ensure your phone's compatibility and the successful completion of the unlock.

I can see from our records that your Samsung Galaxy A20e from Tim Italy has reached the "Unlock Complete" status. However, it appears that there have been transactional disputes which have resulted in refunds of the fees you've paid. The balance due is £153.99 by Wed 13th Mar 2024 to maintain the unlock status of your phone, as certain costs are incurred when we process an unlock.

If your phone isn't prompting for an unlocking code with a non-Tim SIM card, it seems that it will require a Remote USB unlock - a service designed for precisely this situation.

I understand how frustrating this might be, but we are here to assist you in completing the unlocking process. Please get in touch with us so we can resolve this issue together and provide you with the service you need.

Best regards,
Charlotte

Hello Jose,

We're thrilled to hear that the unlocking process for your Samsung Z Fold4 went smoothly and exceeded your expectations! It's always our goal to provide efficient and effective service to our customers. Thank you for choosing Direct Unlocks and for taking the time to leave such positive feedback.

If you have friends or family who need unlocking services, we'd be honored if you recommend us. Enjoy your newly unlocked phone, and should you require any more assistance in the future, we're just a message away!

Best regards,
Charlotte

Hello Gerardo Ramirez Hernandez,

We're absolutely thrilled to hear that your experience with unlocking your iPhone 13 Pro Max was amazing and impressively swift! We always strive to provide efficient and seamless services, and it's wonderful to know we've achieved that for you.

Enjoy the freedom with your unlocked phone, and should you need any further assistance or have any more devices to unlock, we're here for you.

Thank you for choosing our service and for taking the time to share your positive experience!

Warm regards,
Charlotte

Hello Carter,

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your iPhone 12 from Xfinity USA was successfully unlocked and that you're open to using our services again in the future. I apologize for any inconvenience caused by the longer than expected process, but we are delighted that you were satisfied with the end result.

We work hard to meet our estimated delivery times and we really appreciate your patience and understanding. If there's anything else you need assistance with or any other feedback you'd like to share, we're here to help!

Warm regards,
Charlotte