Direct UnlocksReviews 3,886

Hola Byron H Jeronimo, Gracias por comunicarte. De tu mensaje, deduzco que recibiste los códigos de desbloqueo para tu Samsung Galaxy S21 Ultra 5G pero el teléfono no solicita un código cuando usas una tarjeta SIM que no es de AT&T. Esto sugiere que su dispositivo puede requerir un desbloqueo remoto de USB, que es un servicio adicional para teléfonos que no solicitan un código de desbloqueo. El estado de su pedido que muestra "Desbloqueo completo" indica que el proceso inicial ha finalizado. Sin embargo, dada la situación actual de su dispositivo, recomendaría considerar el servicio de desbloqueo remoto de USB para completar el proceso de desbloqueo. El desbloqueo remoto de USB puede generar un cargo adicional, pero es el siguiente paso si los códigos proporcionados no aparecen como se esperaba. Entiendo que los pagos múltiples pueden ser preocupantes, pero tenga la seguridad de que todos los costos se describieron durante el procedimiento de pago y estamos aquí para guiarlo a través del proceso completo de desbloqueo. Te animo a continuar con el proceso y estoy seguro de que podemos ayudarte a desbloquear tu Samsung Galaxy S21 Ultra 5G y dejarlo listo para usar con otras redes. Su satisfacción es importante para nosotros y estamos comprometidos a garantizar que tenga una experiencia positiva. Saludos cordiales, Carlota

Hello Victor,

Thank you for taking the time to share your positive experience with our service! I'm delighted to hear that your iPhone 15 Pro Max has been successfully unlocked and that you're pleased with the speed and accuracy of our work. Your recommendation is greatly appreciated, and we're thrilled to have been able to assist you with your unlocking needs.

If you have any further questions or know someone who could use our services, please don't hesitate to get in touch. We're here to help!

Warm regards,
Charlotte

Hello Deborah,

We're delighted to hear that your iPhone 12 unlock from AT&T USA was completed ahead of schedule! Though we understand that you found the service to be a bit pricey, we're glad we could provide you with quicker results than expected. We appreciate your feedback and are constantly working on providing the best value to our customers.

Thank you for choosing our service, and we hope to assist you again in the future!

Best regards,
Charlotte

Hello Brian,

We're thrilled to hear that your Samsung Galaxy A71 5G is now successfully unlocked and that you are pleased with the outcome and the support provided by our technician. We understand that patience is key in these situations, and we're glad to know that the efforts were worth it in the end. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

Enjoy your unlocked phone freedom!
Warm regards,
Charlotte

Hi Miguel,

I'm really sorry to hear about your dissatisfaction. I truly want to help address any issues you're facing and ensure you have a positive experience with us. I can see that your iPhone XR was successfully unlocked from the Cricket USA network, and if there's anything specific that hasn't met your expectations, I'd be eager to help resolve it.

Regarding refunds, our policy clearly outlines eligibility and exceptions. Since your unlock is complete, it seems the service has been delivered as promised. If there's any other aspect of the service you'd like to discuss or if you need further assistance with your device post-unlock, I'm here to help.

Your feedback is valuable, and we're committed to providing excellent customer service. Let's work together to turn this experience around.

Best regards,
Charlotte

Hola Carlos, ¡gracias por tus comentarios! Me alegra saber que tu iPhone 11 se desbloqueó exitosamente en Cricket USA. Es fantástico que no haya encontrado ningún problema importante y me gustaría agradecerle por su paciencia durante el proceso de cuatro días. Ahora puedes disfrutar de todos los beneficios de tu dispositivo con la libertad de elegir tu red preferida. Si hay algo más en lo que podamos ayudarle, o si tiene amigos o familiares que necesitan servicios de desbloqueo, no dude en ponerse en contacto. ¡Disfruta de tu iPhone recién desbloqueado! Saludos cordiales, Carlota

Hello Noemi,

We're delighted to hear that your Galaxy A32 5G has been successfully unlocked from the T-Mobile USA network! It's great to know that you'll now have the flexibility to use your phone with different carriers.

If you have any further questions or need assistance with your unlocked device, please don't hesitate to reach out. We're here to ensure you have a smooth and enjoyable experience with your newly unlocked phone.

Thank you for choosing our service, and we hope to assist you again in the future!

Best regards,
Charlotte

Hello,

I'm really sorry to hear about the frustration you've experienced with the unlocking process. I understand how this situation can be quite disappointing, especially when expectations don't align with outcomes.

Our service does rely on customers ensuring that their Android phones prompt for an unlock code with an incompatible SIM inserted before proceeding with the purchase. This is mentioned in our terms and conditions. I apologize if this wasn't clear or if it wasn't checked before the payment was made. As you've noted, we do offer a Remote USB unlock service as an alternative method, but I understand that the additional cost may not be what you were anticipating.

While I understand that calling your provider is an option, our services provide value through convenience and the ability to unlock devices across different networks, especially for those who might not have the option to unlock their phones directly through their providers.

I’d like to help make this right for you. Could you please get in touch through the Live Support on your tracking page with your IMEI number? Our team would be eager to address your concerns specifically and see how we can assist you further. Without your IMEI, it's challenging to address your individual case, but we're here to help you through the next steps of the process.

Thank you for your feedback, and we hope to resolve this to your satisfaction.

Best regards,
Charlotte

Hello Fernando,

Thank you for taking the time to leave a positive review! We're delighted to hear that you had a great overall experience and that you found the process to be easy with frequent updates. It's wonderful to know that your iPhone 15 Pro Max unlock is complete, and you can now enjoy the freedom of using it with the carrier of your choice.

If you ever need our services in the future or have any questions, don't hesitate to reach out. We're here to help!

Best regards,
Charlotte

Hello José,

Thank you for taking the time to share your experience. I'm thrilled to hear that your phone unlocking was successful! At Direct Unlocks, we're committed to providing our customers with reliable and efficient service.

If you have any further questions or need assistance with your unlocked Samsung S23, feel free to reach out. Enjoy the newfound freedom with your device!

Warm regards,
Charlotte

Hello,

Thank you for reaching out and sharing your feedback. I understand that the process can seem a bit overwhelming, especially when different steps involve separate payments. I’m here to assist and clarify things for you so we can work towards improving your experience.

Let’s start by addressing the services you’ve paid for: the Network Check for $6.99 helped establish what carrier your iPhone was locked to. The Eligibility Checks ($28.99 and $35.99) were necessary steps to confirm if your iPhone was eligible for unlocking. Then, the Standard Unlock fee of $50 and the iCloud Unlock (Previous Owner Removal) for £50 were focused on the unlocking aspects you required.

All costs are indeed outlined on the checkout page prior to any purchase, and we make sure this information is available to our customers to review before they proceed. I apologize if you felt this was not made clear enough and appreciate this feedback as an opportunity for us to improve our communication.

Regarding your iPhone 13 Pro Max, it appears to be blacklisted, which typically means that it has been reported lost or stolen, or there's an outstanding financial balance associated with it. As per our terms, blacklisted devices are not eligible for refunds because unlocking them would be out of our service scope.

That said, we genuinely want to help you have a positive experience. Although a traditional refund is not possible for a blacklisted device, we did issue a credit note which you can use against a different service we offer that may be relevant for your situation or a different device in the future.

We would love for you to be able to use your iPhone, and we understand budget constraints can be challenging. I encourage you to utilize the credit note once you are ready, and our team will be here to support you through the process.

Should you have any further questions or if there’s anything else we can assist you with, please feel free to reach out.

Kind regards,
Charlotte

Hello Nancy,

Thank you for your feedback, and I'm sorry for any confusion you've experienced regarding our unlocking process. I want to clarify that the initial $28.99 payment was for the Eligibility Check to ensure your Galaxy S22 Ultra 5G meets the network criteria for unlocking. Subsequently, the $118 Standard Unlock fee was for the actual unlocking service.

I understand that the wait might have felt long, but I'm pleased to share that your unlock is now complete. This process ensures that the solution provided is official and will maintain the integrity of your device warranty. I hope you find the investment worthwhile now that you can enjoy the freedom of using your phone with any compatible network.

If you need further assistance or have any questions, please don't hesitate to reach out.

Best regards,
Charlotte

Hi there,

I'm sorry to hear that you've encountered an issue with the service. Let's try to get this sorted out for you.

When you first made a payment, it was for the Eligibility Check to ensure your phone can be unlocked. The subsequent payment is for the unlocking service itself, which is a standard process for our customers. All costs are outlined on the checkout page prior to purchase, as per our Terms and Conditions.

If you've received a code that isn't working, our technicians are on standby to assist you. Keep in mind, as per our Refund Policy, we can issue a refund if, after working with our technician, we cannot get the code to work.

To help you further, could you please provide me with the IMEI number of your device, as it's essential to locate your order and address the problem more precisely?

Feel free to use the Live Support option on your tracking page for immediate assistance. We're here to ensure your experience ends on a positive note.

Best regards,
Charlotte

Hello Lawnteice Scott,

I'm truly sorry to hear that your experience hasn't met your expectations. I understand that the unlock codes provided did not work for your NOKIA G300. We certainly want to make sure that you're supported in resolving this issue.

According to our refund policy, you are eligible for a refund if, after working with our technician, we cannot get the unlocking code to work. Since your order status is "Unlock Complete," it sounds like there may have been an issue with the process.

I'd like to offer assistance to help correct this problem without any further expense on your part. Can we troubleshoot together to ensure the codes are entered correctly? Your satisfaction is very important to us, and we'd love the opportunity to turn this experience around for you.

Best regards,
Charlotte