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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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This people are big scammers as they falsely advertise unlocking your phone for $28!
Avoid this big SCAM
Hello,
Thank you for taking the time to share your feedback. I understand you're upset about the cost of unlocking your phone. I'd like to clarify that the initial $28 is for the Eligibility Check to ensure your phone can be unlocked. This is mentioned on our checkout page before finalizing the purchase. If your phone is eligible, an additional Unlocking Payment is required. Please remember that all fees are transparent and agreed upon before the service is provided.
If there's anything unclear or if you have any concerns about your order status, we're here to help! For specific queries related to your order, we would need your IMEI number to locate it in our system. I encourage you to use the Live Support feature on your tracking page for assistance, as they'd be in the best position to support you immediately.
We aim to provide a positive experience, and I hope we can assist you further with your unlock needs.
Best regards,
Charlotte
I had two phones that I was making payments on at T-Mobile. I really wanted to switch to Mint mobile, but needed to get my phones unlocked. Enter Direct Unlocks. They got my first phone unlocked quickly, easily, and at half the price it would have cost for me to pay it off at T-Mobile. They also got me a great deal on getting my second phone unlocked and I'll be unlocking that one soon as well. These guys are legit and I highly recommend using them.
Hello Daniel,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that your experience unlocking your first phone with Direct Unlocks was quick, easy, and cost-effective. It's great that you're planning to use our services again for your second phone. We aim to provide our customers with the best deals and a smooth unlocking process, and it sounds like we hit the mark for you. Should you need any further assistance or have any other phones that need unlocking, we're here for you!
Best regards,
Charlotte
Hola Raúl, muchas gracias por tomarte el tiempo de dejarnos tu opinión. Estamos encantados de saber que nuestro servicio le resultó confiable, claro y económico, y es maravilloso que haya llegado a nosotros por recomendación de un amigo. Como tu Galaxy S23 Ultra de AT&T USA ahora está desbloqueado y listo para que disfrutes de la libertad de cualquier red, si necesitas ayuda con respecto al proceso de desbloqueo, háznoslo saber. Recuerde utilizar los códigos de desbloqueo proporcionados: NCK=2415818296069319 y MCK=5357047028461958. No dude en comunicarse si necesita más instrucciones o ayuda. ¡Disfruta de tu experiencia con tu teléfono recién desbloqueado! Saludos cordiales, Carlota
They could not unlock the phone. I just wasted my money. I dont recommended. I would never used it again.
Hi Dora Sisco,
I'm sorry to hear that you're having trouble with the unlocking process for your Galaxy S23 Ultra. I understand your frustration and would like to help ensure you walk away with a positive experience.
From your order status, it seems the phone has been reported as Not Unlocked, and we are currently awaiting your feedback. This status often indicates we need more information from you to proceed. Typically, if the unlocking code doesn't work, we collaborate with customers to troubleshoot the issue.
Additionally, if your phone does not prompt for an unlocking code with a non-AT&T SIM card, our Remote USB Unlock service is a viable alternative that could resolve the issue. This service has helped many customers who faced similar situations.
Your satisfaction is important to us, and we have several options to address your concerns. Can you please let us know if you've tried the provided codes? Or if there is no prompt for the unlocking code, would you be interested in trying the Remote USB Unlock service?
If there's any assistance you need with the unlock codes provided or other concerns, we're here to help guide you through the process.
Thank you for reaching out, and I look forward to your response so we can work together to unlock your device.
It showed that it would be $28 & was charged more to not even be able to use my phone I've had for about 5 years. I want a refund.
Hi Christopher,
Thank you for reaching out, and I’m sorry to hear that you’re not satisfied with the service. I see that your iPhone XR from the Verizon USA network has been successfully unlocked, with the completion of both the Eligibility Check ($28.99) and the Standard Unlock ($50).
Our goal is to ensure that you have a positive experience with the unlock process, and I'd be happy to help guide you through any final steps if you’re encountering issues. Sometimes, simply connecting your iPhone to WiFi and restarting it can help to finalize the unlocking.
According to our policies outlined above, refunds are offered in specific situations which do not include the successful completion of our unlocking service. However, if there's a genuine issue outside of those conditions, we're more than willing to work with you to resolve it.
Could you provide more details about the problem you're facing? This way, we can better assist you in getting the most out of your unlocked phone.
Warm regards,
Charlotte
The experience was very good and completely automated - its the 1st time i have used this service and was impressed although the cost should be made clearer from the start as I had to make 2 payments.
The result was good though and the unit is working. Very pleased, thank you
Hello J Robinson,
Thank you so much for taking the time to provide feedback on your experience with our unlocking service. We're delighted to hear that you found the process efficient and that your Huawei Mobile Broadband is now successfully unlocked!
We understand your concern regarding the payment structure and apologize if there was any confusion regarding the costs involved. As outlined on the checkout page, the unlocking process involves two separate payments: one for the Eligibility Check and another for the Standard Unlock. You've made these two payments, £23.99 for the Eligibility Check and £26 for the Standard Unlock, which are standard for the service provided.
We strive to be transparent with our pricing, and we're sorry if this wasn't clear to you from the start. We're continuously working on improving the clarity of our communication so that future customers have all the information they need upfront.
We're thrilled to know that the outcome was positive and appreciate the chance to clarify the payment process. Should you need any further assistance, please don't hesitate to contact us.
Warm regards,
Charlotte
Everything was easy and smooth. Instructions were clear and it worked pay a small fee and just wait for two days and bang! The problem was fixed!
Hi Joshua Hudson,
We’re thrilled to hear that your experience with our unlocking service was easy, smooth, and successful! If you have any more phones to unlock or know someone who does, we'd be more than happy to help. Thank you for choosing our services and taking the time to leave a positive review.
Enjoy the freedom of your unlocked iPhone 12!
Best regards,
Charlotte
Everything was as planned 👍 my phone was unlocked in less than a day, excelente job, thank you 🙏
Hi Tirso Morillo,
Thank you so much for taking the time to leave us this amazing review! We're thrilled to hear that your phone was unlocked quickly and that you're pleased with the service. It's our pleasure to provide you with excellent service. Enjoy your newly unlocked iPhone 11!
Should you need any more assistance or have any other questions, feel free to reach out.
Best regards!
Hi
Every one be careful I get the OK before 3 month from company and promised me to get the fully refund about 200$ but tell to day I didn't get any thing why I dont know what to do
Hi Arram Saeed,
Thank you for reaching out and sharing your concern. I truly understand the situation can be quite frustrating. Our team is here to ensure you’re taken care of, so let's try to resolve this together. Based on our refund policy, refunds are issued under certain criteria which I'd be happy to review in your case.
Given your order status is "Reported as Not Unlocked, waiting customer feedback", it's important for us to understand your feedback so we can assist you further. If your Samsung Galaxy S10 did not ask for an unlocking code and therefore required a Remote USB Unlock which was not successful, you are eligible for a refund as outlined in our policy.
Could you please provide us with the feedback reflecting the current status so that we can take the appropriate next steps? Your experience is important to us, and we aim to ensure that your concerns are addressed promptly.
Thank you for your patience, and I look forward to your response so we can get this resolved for you.
Best regards,
Charlotte
Phone said it would be unlocked in 48 hrs and it was ready in 8.
Hello Jeffrey,
We are thrilled to hear that the unlocking process for your Samsung Galaxy S21 Ultra 5G was completed so swiftly! It’s always a delight when we can exceed expectations and provide a faster service. Should you need any further assistance or have any more questions, please do not hesitate to reach out.
Enjoy the freedom with your unlocked device!
Best regards,
Charlotte
Direct Unlocks Team
Good customer support team you should be transparent with your service provider charges
Hello Chernor,
Thank you so much for leaving us your thoughts. We are thrilled to see you found our service and product offerings good. It's important to us that we are transparent and provide quality services, and I'm glad this resonated with your experience.
If there's anything specific you'd like assistance with or further information on, please don't hesitate to reach out. We're here to ensure that your experience with your Huawei P30 lite unlock is seamless and positive.
Best regards,
Charlotte
They have reasonable prices to unlock your phone, and the estimated time that they give is accurate. Sometimes, the process time is shorter than estimated time. So I highly recommend this to anybody that needs their phone unlock.
Hello Naya,
Thank you so much for taking the time to share your positive review! We're thrilled to hear that you found our pricing reasonable and our service time estimates to be accurate – or even faster than expected. It's great that you would recommend our services to others. If there's anything else you need assistance with regarding your Samsung Galaxy Z Fold 3 5G, feel free to reach out. Enjoy the freedom of your newly unlocked device!
Warm regards,
Charlotte
Quick and easy unlocking. No problems like other services.
Hello Joseph,
Thank you for choosing our services, and it's great to hear that you found the unlocking process quick and easy! We're here to ensure that your experience is smooth and hassle-free. If you have any further questions or need assistance with any other device, feel free to reach out.
Enjoy your now-unlocked Motorola XT2201-3!
Warm regards,
Charlotte
I've already given a good review to this site. It was good. Communication was good. To many reviews to complete after the purchase is bad.
My phone was unlocked 6 days earlier than quoted. Very easy very helpful. I will definitely use them again in the future.
Hello Ryan Reeves,
Thank you so much for leaving us a positive review! We're thrilled to hear that your iPhone 15 Pro was unlocked earlier than expected and that you found our service easy and helpful. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Should you need any more help or have any questions, don't hesitate to reach out.
Warm regards,
Charlotte
I've been waiting for the unlock number for my ATT sim in the United States for two months and every time I ask what's going on, a bot answers me.
Hello Juan Cuellar,
I'm sincerely sorry to hear about the wait you've been experiencing for your unlock code. I appreciate your patience and understand that this can be quite frustrating. Your Motorola Razr 5G unlock is indeed in process and I see that it is 99% complete. While we cannot offer a refund on the Eligibility Check or Unlocking Payment as outlined in our policy, we are committed to completing your unlock imminently.
Rest assured, it is our priority to ensure your phone gets unlocked and we strive to avoid these sorts of delays. Should you have any further concerns or questions, please do not hesitate to reach out and we will do our best to provide you with a timely and satisfactory resolution.
Best regards,
Charlotte
I have been waiting for the unlock number for SIM att united states for two months and every time I ask what is happening a bot answers me
I was definitely skeptical at first, not gonna lie. Especially when I found out there were 2 payments. BUT it's worth every dime! They unlocked my phone before the estimated time. The quoted me 3 days and they literally unlocked it the very next day. Less than 24hrs. I was very pleased and shocked!
I had paid for phone service for a phone I thought was unlocked. The service was on but the sim was locked to AT&T. DirectUnlocks was able to unlock my phone and I was able to continue my service activation with my new phone company with no issues after that. I HIGHLY recommend them!
Dear Lynne Decamp,
Thank you so much for your kind words and for taking the time to leave such a positive review! We understand that the process involving multiple payments can initially cause some skepticism, but we're thrilled to hear that your experience with us turned out to be gratifying and efficient.
It's fantastic to know that we were able to unlock your iPhone 11 quicker than expected and that your service activation with your new phone company proceeded seamlessly. We're grateful for your recommendation and if you ever need our services again in the future, please know that we're here to help.
Enjoy your unlocked phone and the freedom it brings!
Best regards,
Charlotte
I purchased a phone in one country without realizing it may not work in my country of residence. Direct unlocks sorted my issue a very quick and professional manner and I was able to use the new purchase. Phone has continued to work unaffected,
Hello G Temple,
Thank you for taking the time to leave us your feedback. We're delighted to hear that your issue was resolved quickly and that your phone is functioning well in your country of residence. Our goal is always to provide efficient and professional service, and it's great to know that we've met your needs.
If there's ever anything else we can assist you with, please don't hesitate to get in touch.
Best regards and thank you for choosing our service!
Warm wishes,
Charlotte
Buenísima, ampliamente confiable tardaron menos de lo que decían,
Hola Rosalba, gracias por tomarse el tiempo de compartir sus comentarios. Es fantástico saber que nuestro servicio superó sus expectativas y que el proceso de desbloqueo de su Samsung Galaxy Note 20 Ultra 5G se completó antes de lo previsto. Si hay algo más en lo que podamos ayudarle, o si tiene amigos o familiares que podrían beneficiarse de nuestros servicios, no dude en recomendarnos. ¡Su satisfacción es nuestra máxima prioridad! Un cordial saludo, Carlota.
Still to this day they don't want to give me my refund that by their policy applies. Honestly I trusted this company, but the results on their end are poor.
Hello Oscar,
I'm truly sorry to hear that you're not satisfied with the outcome thus far. I understand you're seeking a refund and would like to address your concerns directly.
It's important to note that refunds are available under specific conditions as outlined in our Refund Policy. Since your Samsung Galaxy Note10 from AT&T USA has not been unlocked and you've been prompted for feedback, we'd love the opportunity to assist you in completing this process.
Based on what you've shared, it seems like your phone might not be requesting an unlocking code, which is a necessary step to use the codes provided. In these cases, our next step is normally a Remote USB Unlock. I would encourage you to consider this option as a viable path forward.
Our goal is to ensure a positive experience, and converting a service issue into a success story is our top priority. If you haven't already, please reach out with your feedback about the codes we've provided so we can take the appropriate next steps to assist you.
Should you choose to try the Remote USB Unlock and it is unsuccessful, our policy does allow for a refund for that particular service.
Please let us know how you'd like to proceed, and we will do our utmost to support you.
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Juan, muchas gracias por tomarte el tiempo de dejarnos una reseña. Nos encanta saber que tuvo una muy buena experiencia desbloqueando su Galaxy S23 Ultra con nosotros. Si hay algo más en lo que podamos ayudarle o cualquier información adicional que necesite, ¡estamos aquí para ayudarle! ¡Disfruta de tu dispositivo recién desbloqueado y de la libertad de elegir tu red preferida! Saludos cordiales, Carlota