Óscar D.’s Reviews of Direct Unlocks & more

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Direct Unlocks

Unlocked Phones

“Scam”

3/24/24

Verified purchase

Still to this day they don't want to give me my refund that by their policy applies. Honestly I trusted this company, but the results on their end are poor.

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Thank you

Customer Service R. – Direct Unlocks Rep 4/15/24

Hello Oscar,

I'm truly sorry to hear that you're not satisfied with the outcome thus far. I understand you're seeking a refund and would like to address your concerns directly.

It's important to note that refunds are available under specific conditions as outlined in our Refund Policy. Since your Samsung Galaxy Note10 from AT&T USA has not been unlocked and you've been prompted for feedback, we'd love the opportunity to assist you in completing this process.

Based on what you've shared, it seems like your phone might not be requesting an unlocking code, which is a necessary step to use the codes provided. In these cases, our next step is normally a Remote USB Unlock. I would encourage you to consider this option as a viable path forward.

Our goal is to ensure a positive experience, and converting a service issue into a success story is our top priority. If you haven't already, please reach out with your feedback about the codes we've provided so we can take the appropriate next steps to assist you.

Should you choose to try the Remote USB Unlock and it is unsuccessful, our policy does allow for a refund for that particular service.

Please let us know how you'd like to proceed, and we will do our utmost to support you.

Best regards,
Charlotte