Direct UnlocksReviews 3,887

Hello Carrie Miller,

Thank you for reaching out and expressing your concerns. I'm truly sorry to hear about the frustration you've experienced with the service and the communication surrounding your unlock request.

Since your unlock for the iPhone SE 2020 from StraightTalk USA is complete, typically, according to our terms, services rendered are not eligible for refunds. However, I fully understand your situation and why you'd expect a refund, especially after being assured by our representative.

I'd like to make sure your case is handled with the attention it deserves. Could you please provide me with the email thread or reference number from your conversation with Anna? That will help me look into this matter further and see what can be done in light of the assurance you were given.

While immediate resolution in the form of a refund might not be guaranteed, as per our policy outlined in your message, I do want to assure you that your feedback is taken very seriously. I'm here to help you through this and will do my best to address your concerns.

I look forward to your reply so we can work towards a suitable resolution.

Best regards,
Charlotte

Hola Mario, ¡Muchas gracias por tus amables palabras y por recomendar nuestro servicio de desbloqueo! Estamos encantados de saber que encontró el proceso rápido y eficiente. Si tienes más teléfonos para desbloquear en el futuro o si tus amigos necesitan un servicio confiable, no dudes en usar o mencionar Desbloqueos Directos. Su satisfacción es nuestra principal prioridad y estamos aquí para ayudarle con cualquier solicitud que pueda tener. ¡Gracias nuevamente por escogernos! Un cordial saludo, Carlota.

Hello Lobaton G,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you were satisfied with the unlocking service for your Samsung S24 Plus. I apologize for any inconvenience caused by the longer wait time, but we're happy that everything worked out in the end.

If you ever need our services again or have any questions, please don't hesitate to contact us. Your recommendation means a lot, and we look forward to serving you in the future!

Best regards,
Charlotte

Hello Carlos,

We're over the moon to hear about your positive experience with the Remote USB Unlock process! Thank you for entrusting us with unlocking your Samsung Galaxy A71 5G and for taking the time to share your satisfaction. Your kind words are greatly appreciated, and if you need any more assistance in the future or have any questions, don't hesitate to reach out. Have a fantastic time enjoying your newly unlocked phone!

Warm regards,
Charlotte

Lieber Kushtrim Bilali, vielen Dank für Ihre freundlichen Worte! Es freut uns wirklich zu hören, dass Sie mit unserem Team eine hervorragende Erfahrung gemacht und unseren Service effizient gefunden haben. Wir sind bestrebt, erstklassigen Service zu bieten, und es ist immer schön zu wissen, dass unsere harte Arbeit geschätzt wird. Wenn wir Ihnen bezüglich Ihres iPhone 14 Pro Max noch weiterhelfen können, wenden Sie sich bitte an uns. Viel Spaß mit Ihrem entsperrten Gerät! Mit freundlichen Grüßen, Charlotte

Hello Michelle,

I'm sorry to hear that the unlock codes did not work for your Samsung Galaxy S21 Ultra 5G. I understand how important this is for you and I'm here to help. Our records show that you've made two payments, one for the Eligibility Check and another for the Standard Unlock.

As mentioned in our terms, we're unable to issue a refund if your Android phone doesn't prompt for an unlocking code when using an incompatible SIM card (as per our refund policy), but we can certainly move forward with an alternative solution to unlock your device.

Since unlocking codes are not effective in this situation, it seems that your phone may require a Remote USB Unlock. This method can unlock your phone directly and may incur an additional fee, however, it's a robust solution when codes are not applicable.

I encourage you to consider proceeding with the Remote USB Unlock to achieve the unlocking you need. We want to ensure you have a positive experience and can use your phone as desired. If you have any more questions or are ready to go ahead with this service, please let us know and we will be pleased to assist you further.

Best regards,
Charlotte

Dear Gwendolyn,

Thank you for taking the time to share your feedback. We're thrilled to hear that you're pleased with the service we've provided for your Galaxy Z Flip4 unlock. We understand that the cost of unlocking can be a concern and we always strive to provide the best value for our services while ensuring the highest quality. If you have any further needs or questions, please don't hesitate to reach out.

Warm regards,
Charlotte

Hello Brian,

Thank you so much for taking the time to share your experience with Direct Unlocks! We understand the initial hesitation and appreciate you placing your trust in us. It's great to hear that the process was swift and successful once you connected with our technician. Your feedback on the value of our service is very important, and we're delighted that we could help you avoid the need to purchase a new phone.

If you require any further assistance or have any more questions in the future, don't hesitate to reach out. Thank you for choosing Direct Unlocks!

Warm regards,
Charlotte

Hello Kiana,

We're thrilled to hear that we could assist in unlocking your iPhones and that you're now enjoying them on the MetroPCS network! It's wonderful to know that our service provided the solution you needed. If you have any more phones to unlock in the future or need further assistance, we're here to help. Thank you for choosing our service and for sharing your positive experience!

Best regards,
Charlotte

Hola José, gracias por comunicarte y brindarnos tus comentarios. ¡Estamos encantados de saber que tu Motorola Moto G Stylus 5G de Sprint USA ya está desbloqueado y listo para usar! Agradecemos su nota sobre el proceso de pago. Solo para aclarar, como se describe en nuestra página de pago, todos los teléfonos requieren una verificación de elegibilidad, por la cual usted pagó $28,99. Después de esto, fue necesario el pago de desbloqueo de $50.01 para continuar con el servicio estándar, los cuales completó con éxito. Estamos comprometidos a garantizar que nuestros clientes tengan una experiencia positiva y su estado de desbloqueo "Desbloqueo completo" indica que se cumplió su solicitud de servicio. Si tiene algún problema o no está seguro de cómo utilizar los códigos de desbloqueo "77892288" proporcionados, estamos aquí para guiarlo a través del proceso. Si descubre que su teléfono no solicita un código de desbloqueo con una tarjeta SIM que no sea de Sprint, háganoslo saber. El siguiente paso sería un desbloqueo remoto de USB, que es un servicio adicional diseñado específicamente para este tipo de situaciones. Lo valoramos como cliente y estamos aquí para ayudarlo con cualquier consulta o soporte adicional que pueda necesitar. ¡Disfruta de la libertad de tu dispositivo desbloqueado! Saludos cordiales, Carlota

Hello Robert Snook,

I truly apologize for the frustration and inconvenience this matter has caused. It's concerning to hear that your phone has encountered issues after our service attempts, and I understand how disappointing it can be to face communication barriers when seeking resolution.

Regarding the credit note provided, it's intended as a measure to offer value and can be used toward any sim unlocking service we offer. I'd be more than happy to address the problem and guide you towards a positive resolution.

About the locked response page – this shouldn't be the case, and I would like to rectify this promptly. Your experience is important to us, and we want to ensure a clear line of communication with our team. Please reach out to us through an alternative method, such as a direct email to our support team or using the contact form on our website, quoting your order number and explaining the issue.

We are here to assist you through the unlocking process, and since your order status is "Awaiting Payment for Remote USB Unlock", we would like to proceed with this step, ensuring that your Motorola XT1774 is fully functional and unlocked from Verizon USA.

We genuinely hope to regain your trust and offer a solution that meets your expectations without the need for refunding as per our policies. If there's anything specific you'd like to address or require further assistance with, please let us know, and we'll make it our priority.

Best regards,
Charlotte

Dear Desree Kelley,

We're absolutely thrilled to hear that you had a great experience with us! Thank you so much for giving us the opportunity to assist you and for your willingness to recommend our services. Your trust is our top priority, and we're delighted to know we've earned it. Remember, if you or your friends ever need our services in the future, we're just a click away at directunlocks.com.

Warm regards,
Charlotte

Hello Kweku Yeboah,

Thank you for reaching out and sharing your feedback. I understand you have insights regarding the payment structure for our services. To clarify, we provide a transparent breakdown of costs associated with unlocking your Galaxy S22 Ultra 5G. The process involves an initial Eligibility Check priced at $28.99, followed by the actual Unlocking Payment which you've completed for $118, as stated clearly on our checkout page.

Each step ensures we can deliver the service you need. Since your order status reflects "Unlock Complete", it appears your service has been successfully fulfilled. If you are facing any issues with using the unlocking codes provided "NCK=8608282908138403 MCK=5962953649050572", please don't hesitate to reach out, and we will be glad to assist you.

For any further assistance or clarification, we are here to help ensure you have a positive experience with our service.

Best regards,
Charlotte

Hi Ian Rochester,

I'm sorry to hear about the frustration you've experienced. I can clarify that the initial $28.99 you paid was for the Eligibility Check, and the $118 was for the Standard Unlock of your Galaxy S23 Ultra from AT&T USA. All costs are upfront and outlined during the checkout process.

I understand your concern about additional payments, but I'd like to assure you that our processes are standard. Phones have unique requirements for unlocking, and while unlocking codes work for most, your particular case seems to require a Remote USB Unlock due to your phone not prompting for an unlocking code. This is an additional service with an additional fee, as reflected in your order status.

It's great to see that you've been refunded for the Standard Unlock payment since that method was unsuccessful for your phone. If you choose to proceed with the Remote USB Unlock, it's designed to help when codes are not applicable.

We strive to make sure every customer has a positive experience, and I would be happy to guide you further through the process to get your Galaxy S23 Ultra unlocked if you decide to continue.

Warm regards,
Charlotte

Hello Jason,

We're delighted to hear about your smooth and successful unlocking experience! Thanks for letting us know everything went according to plan. We strive to keep our service quick and hassle-free. If you ever need assistance in the future or have any other devices to unlock, we'd love to help you again. Enjoy your newly unlocked Galaxy S22 Ultra 5G on your network of choice!

Warm regards,
Charlotte

Estimada María Arraez, Muchas gracias por tus comentarios. Estamos encantados de saber que tuvo una experiencia positiva con nuestro servicio de atención al cliente. La satisfacción del cliente es nuestra principal prioridad y estamos encantados de haber cumplido con sus expectativas. Si necesita más ayuda o tiene preguntas adicionales sobre el proceso de desbloqueo de su teléfono, no dude en comunicarse con nosotros. Estamos aquí para asegurarnos de que disfrutes de todo el potencial de tu Motorola G Pure. Un cordial saludo, Carlota.