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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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AT&T in the U.S. is the worst wireless company after they charged for roaming services were I think they are playing with the contract terms anyway I decided to terminate the contract early paid off two iPhones my wife and son and I did not remember my pin # so that they claim that they can't unlock the phones from the company that's when I started looking for help and a friend suggested another unlocking service company when I was looking for it online direct unlocks came across and there you have it both IPhones 12s I did brought them back to my account with Verizon and they are working fine thank you direct unlocks I will use your service again if needed thank you again
Wow I'm impressed! I have to say it took a few days for my phone to finally be unlocked but they kept their promise. I had to get a premium unlock but the company was very open and hones. Communication was very good I got a thoughtful response from the company within minutes. I will highly recommend this company to unlock your device. They will find the solution to get the job done. Have patience it will show you the percentage of the product every step of the way.
Hi Crystal Vasquez,
Thank you so much for taking the time to leave us a review. It's wonderful to hear that you were satisfied with our unlocking service, communication, and that you found our progress updates helpful.
We are always striving to give our customers clear information and support throughout the process. We're glad you appreciated our transparency and the effort we take in ensuring each unlock is successful, even when premium services are required.
Your recommendation means a lot to us, and we are thrilled we could assist you in unlocking your iPhone 15 Pro Max from AT&T USA. Should you need any more assistance or have any other devices that require unlocking, please don't hesitate to reach out.
Best regards,
Charlotte
Muy bien el debloqueo pero por la verificación me cobraron 28 dólar y después 50 por el desbloqueo es mucho dinero la verificación para ver si está reportado pero fue bien exictoso el desbloqueo y seguro
Hola Luis González, Gracias por tomarse el tiempo de revisar nuestro servicio. Estamos encantados de saber que el desbloqueo de su iPhone 14 Pro Max de Verizon USA fue exitoso y seguro. Nuestro objetivo es proporcionar un servicio confiable para garantizar la satisfacción y tranquilidad de nuestros clientes. Entendemos sus preocupaciones con respecto a los costos involucrados. Para aclarar, el pago inicial de $28,99 fue para la verificación de elegibilidad, un paso necesario para garantizar que podamos proceder con un desbloqueo exitoso. El cargo de $50 que mencionaste fue por el servicio de desbloqueo estándar, que es el paso final en el proceso de desbloqueo. Este proceso de dos pasos se describe en nuestra página de pago para mantener la transparencia con nuestros valiosos clientes como usted. Al completar ambos pagos, recibirá un servicio integral que verifica la elegibilidad de su teléfono y, en última instancia, lo desbloquea, permitiéndole usarlo con diferentes proveedores de red. Nos comprometemos a asegurarnos de que todo esté claro y sincero antes de realizar cualquier transacción. Apreciamos sus comentarios y estamos aquí para ayudarlo en cualquier necesidad futura que pueda tener. Gracias por elegir nuestros servicios y esperamos poder servirle nuevamente. Saludos cordiales, Carlota
Excelente Desbloqueo a pesar de las condiciones del equipo
Hola Carlos, gracias por dejar una reseña. Nos complace saber que el desbloqueo de su iPhone 13 de Spectrum USA se realizó correctamente a pesar de los problemas con el estado del dispositivo. Si hay algo más en lo que podamos ayudarlo o si tiene alguna otra inquietud, no dude en comunicarse con nosotros. ¡Estamos aquí para asegurarnos de que tengas la mejor experiencia posible con tu teléfono desbloqueado! Saludos cordiales, Carlota
Muy satisfecho grasias si me funsiono ya esta desblokeado muchas grasias
Hola Santiago, Nos encanta saber que tu iPhone 12 Pro se ha desbloqueado exitosamente y que estás muy satisfecho con nuestro servicio. Si necesita más ayuda o tiene alguna pregunta sobre el uso de su teléfono recién desbloqueado, no dude en comunicarse. Disfrute de la libertad de su dispositivo desbloqueado y ¡gracias por elegir nuestros servicios! Saludos cordiales, Carlota
Overall it was okay you're pricing kind of kind of threw me off Because average people can't just throw away that kind of money $28 and it's $63 and then a $183 that's a lot of money but it worked I had to wait a while for money
Hi Eric,
I truly appreciate your honest feedback. I'm glad to hear that the unlock for your Note 10 was successful, although I understand your concerns regarding the costs involved. We strive to be transparent with our pricing, and as outlined in the checkout page, the costs reflect the multiple stages of the service we provide, including the Eligibility Check, Standard Unlock, and when required, as in your case with a Samsung device, a Remote USB Unlock.
Please consider the peace of mind and convenience that come with having a fully unlocked phone, and even though it was an investment upfront, your Samsung Galaxy Note10 is now ready for use on any network. Thank you for choosing us, and I'm here to assist you if you have any further questions or needs.
Best regards,
Charlotte
They are scammers, my Google pixel had IMEI clean, everything must not be fine and 24 hours passed And they don't want to return the money, they are scammers
Hello Yuiseppe,
I'm truly sorry to hear about your frustrations. However, I would like to clarify that you mentioned a Google Pixel, but our records show that we've been working on unlocking an iPhone 12 Mini from T-Mobile USA. Could you confirm that we are addressing the correct service? Your iPhone unlock has been completed as per your order status "Unlock Complete".
If there's any confusion or further issues with the service provided, we'd be keen to resolve them for you. Since your unlock is complete, you should now be able to use your iPhone on other compatible networks. If you're experiencing any difficulties with this, please ensure you've followed the unlocking instructions sent via email. If the service hasn't met your expectations or if there is a specific issue with your unlock, we're here to help sort it out.
Warm regards,
Charlotte
Experiência com esse produto foi muito boa pois consegui desbloquear meu iPhone em 3 dias muito bom esse site de desbloqueio e muito eficiente, recomendo e aprovo!
Prezado Jose Monma, Ficamos felizes em saber que sua experiência conosco foi positiva e que seu iPhone XS Max foi desbloqueado com eficiência! Obrigado por reservar um tempo para recomendar nosso serviço – estamos realmente gratos por sua aprovação. É maravilhoso saber que pudemos atendê-lo prontamente e atender às suas expectativas. Caso você tenha mais alguma necessidade ou dúvida sobre nossos serviços, não hesite em entrar em contato. Aproveite a liberdade com seu iPhone desbloqueado! Atenciosamente, Carlota
Well first I was under the impression that there ("cutting edge software ") would tell me if my phone needed unlocked. And I wouldn't have spent the first round of money if when I entered my idme and it said locked so I continued on. Thinking I was getting my unlock don't instantly and for $29.after that I was informed it was gonna cost 50 more to do the unlock. So I go on and do the so called unlock as they claim there cutting edge software is showing a locked phone. Just to find out it wasn't instant and I got my sim in the mail from visible wireless and I installed it while waiting on the so called instant unlock just to find out it works fine. So I installed a friends sim and it works as well. When I get the unlock code I sent direct unlock a message no reply. I believe there cutting edge software done nothing for my already unlocked phone. I'm now working on getting my money refunded for false advertising.
Hello,
Thank you for taking the time to share your concerns, and I'm sorry to hear about the confusion regarding your unlocking service. I understand how important it is to have clear expectations, especially when it comes to unlocking your phone.
It appears that there was a misunderstanding about the unlocking process. Our Eligibility Check serves to determine if your phone can be unlocked by our service and to verify the network status of the device. It sounds like your phone was already unlocked, which is why you didn't see any changes when you tried using different SIM cards.
Our policy states that "Already Unlocked phones: No refund if you order an unlock for an already unlocked phone," as detailed in our terms. However, customer satisfaction is very important to us, and we would like to ensure you have a positive experience.
Since there seems to have been a confusion about our service, please contact us via the Live Support on your tracking page with your IMEI number, so we can discuss this matter further and find an appropriate solution.
Warm regards,
Charlotte
Pensé que no hiba a quedar si tardo un poco pero funcionó. Mi duda es lo.puedo usar von un chip de mexico
Hola Oscar, ¡Es fantástico saber que tu Samsung Galaxy S24 se desbloqueó exitosamente! Ahora que tu teléfono está desbloqueado, puedes usarlo con una tarjeta SIM de México o de cualquier otro operador compatible en todo el mundo. Solo asegúrese de elegir un operador mexicano que opere en las bandas de red admitidas por su dispositivo para obtener el mejor servicio. Si tiene más preguntas o necesita ayuda con su dispositivo desbloqueado, no dude en ponerse en contacto. ¡Disfruta de tu nueva libertad móvil! Saludos cordiales, Carlota
The process was pretty quick and painless. It took roughly 2.5 days to complete the process, but it is well worth it when they give you an unlocked sim...Freedom, lol!
Hello Elisha J Jones,
We're thrilled to hear that the unlocking process for your Galaxy S23 Ultra was both swift and satisfactory! It's great to know that you're now enjoying the freedom that comes with an unlocked SIM. If you have any further questions or need assistance, we're here to help. Enjoy your newfound flexibility, and thank you for choosing our service!
Best regards,
Charlotte
It took 5 days for them to get it unlocked. When I first purchased it said 24-48hrs. I did t like how I had to pay 3 different fees and it took 5 days to unlock.
Hello Shawndra,
Thank you for sharing your feedback. We apologize for any inconvenience caused by the time it took to unlock your Samsung Galaxy S24 Ultra. While our guideline timeframes are based on previous unlocks, occasionally, the process may take longer due to variable factors that are beyond our control. Rest assured, we strive to complete all orders as swiftly as possible.
Regarding the payments, we aim to be transparent with our service costs - each fee corresponds to a specific part of the unlocking process. Starting with the Network Check ($6.99), proceeding to the Eligibility Check ($28.99), and concluding with the Standard Unlock ($123). These stages are clearly outlined on our checkout page to ensure customers are aware of the process before purchasing.
We're glad to see that your unlock is now complete, and we hope you can now enjoy the flexibility of using your phone with any network. If there's anything more we can assist you with, please let us know.
Warm regards,
Charlotte
Great service, really fast and I'm now using my new phone on my network, phone was locked to ee and I'm with 3 mobile so very well done, thanks
Dear Ashley Hardstaff,
Thank you so much for your positive feedback! It's wonderful to hear that you’re now enjoying your Samsung S10+ on your preferred network. We strive to provide quick and effective services, and your satisfaction is a huge win for us.
If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thanks again for choosing our service and for sharing your experience!
Warm regards,
Charlotte
Quick turnaround. Great service. Great customer service. Amazing results, would definitely recommend.
Hello Pablo,
Thank you so much for taking the time to leave us this positive review! We're thrilled to hear that you experienced great service and amazing results with your Samsung S10+ unlock. It's a pleasure to have been able to assist you, and your recommendation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy the freedom with your unlocked phone!
Best regards,
Charlotte
Direct unlock helped me unlock my Motorola edge plus 2022 from boostmobile I straight out bought the phone and I ended up getting a Samsung Galaxy S24 ultra and I wanted to give the other phone to my brother but It would not work with his Google fi service but direct unlocks helped me solve that problem. Direct unlocks was extremely fast with helping me overall it said like 3 days and some hours to get the code but I ended up getting the code in 24 hours instead which was amazing. If I could give more than 5 stars I would.
Hello Cody Mitchell,
Thank you for taking the time to leave us such a glowing review. We're thrilled to hear about your positive experience with us and the speedy service you received in unlocking your Motorola Edge Plus 2022. It's great to know that you can now pass on the phone to your brother to use with Google Fi service. We're always here to help with any future unlock needs, and we truly appreciate your willingness to recommend us beyond the 5-star rating!
Best wishes,
Charlotte
Very easy, even though that I had an issue with my carrier, the support team got back to me very quickly and helped me resolve my issue very fast would easily recommend it to anybody
Hi Sean,
Thank you for leaving us a review. We're thrilled to hear that our support team was able to assist you swiftly and to your satisfaction! We strive to make the unlocking process as smooth as possible for our customers, and it's great to know that you'd recommend our service to others. Should you need any further assistance or have any more questions in the future, we're just a message away.
Enjoy your unlocked iPhone 13 Pro Max!
Best regards,
Charlotte
Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service.
Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider.
Thank you once again for your dedication and excellent customer service.
Hello Bruce,
We're thrilled to hear about your positive experience with the unlocking service and truly appreciate the time you took to share your feedback. It's rewarding to know that our team's optimism and dedication played a significant role in your satisfaction. We're delighted that your iPhone XR is now working seamlessly with your service provider of choice. Your acknowledgement of our efforts means a lot to us.
Thank you for choosing Direct Unlocks, and if you ever need assistance in the future or have any friends or family who could benefit from our services, we're here to help. Have a fantastic day enjoying your unlocked device!
Warm regards,
Charlotte
Because after the initial charge it came back that my iPhone was not locked but after paying another 56 dollars then I was informed that it couldn't be unlocked so I had to pay another 118 dollars to unlock my Samsung phone...
Hello William,
Thank you for reaching out, and I apologize for any confusion regarding the payments made for the unlocking services you've utilised. It seems from your message that there was some confusion with an iPhone initially, but now your focus is on unlocking a Samsung Z Fold4.
To clarify, the costs associated with our services are indeed as follows: an Eligibility Check, which you've paid $28.99 for, and an Unlocking Payment, which was $118 in your situation. These charges are essential parts of the unlocking process, and they are outlined clearly on our checkout page prior to the completion of your purchase. The Eligibility Check ensures that your phone can be unlocked through our service, while the Unlocking Payment is the fee for the actual unlocking process.
Since your order status indicates "Unlock Complete," it appears that the unlocking for your Samsung Z Fold4 should now be processed. We're here to ensure that the provided codes work for you, and if for any reason your device doesn't prompt for an unlocking code with a non-AT&T SIM card, we can assist with a Remote USB unlock as the next step.
Please do attempt the unlocking using the codes provided:
NCK=7509503953979620
MCK=6314626817505796
RGK=00000000
ERGK=00000000
If you encounter any difficulties or your phone doesn't ask for a code, please let us know so we can assist further with the Remote USB unlock process. Our aim is to provide you with a positive experience and ensure that your Samsung Z Fold4 is successfully unlocked.
Best regards,
Charlotte
Primera vez que hago un desbloqueo de este tipo. Es una página confiable. En menos de 3 días, tenía el celular liberado. Les agradezco
Hola Delwin Gómez, ¡Muchas gracias por compartir tu experiencia positiva! Estamos encantados de saber que su iPhone 14 Pro Max se desbloqueó rápidamente y que nuestro servicio cumplió con sus expectativas. Si tienes amigos o familiares que quieran desbloquear sus teléfonos, no dudes en recomendarnos. ¡Disfruta de la libertad con tu dispositivo! Saludos cordiales, Carlota
Not how I believe it was supposed to go, but faster then they said but still longer than I expected. Days not hours
Hi Edward,
Thank you for taking the time to share your feedback. I'm glad to hear that your unlock was completed, and even more so that it was faster than anticipated! We do strive to exceed our delivery time estimates where possible, so it's great to know we managed that for you.
I understand it may have taken longer than you expected, and for that, I apologize for any inconvenience. Our team works diligently to ensure unlocks are carried out efficiently, and while estimates are based on past performance, they can vary.
We appreciate your patience and are here for any further assistance you might need. If anything else comes up, don't hesitate to reach out!
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alfredo,
We're thrilled to hear that your iPhone 12s are now successfully unlocked and working with Verizon! It's wonderful to know that our service at Direct Unlocks could assist you in bringing your phones back to your account, especially after the complications you faced with your previous provider.
Thank you for choosing us and for considering our services for future needs. We're here to help anytime you require unlocking assistance. Enjoy the newfound freedom with your iPhones!
Warm regards,
Charlotte