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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Only took a few hours and easy instructions. Highly recommend and would use again
100% Recomendado es muy rápido y seguro
No duden en usarlo es muy bueno
Hola Eduardo, ¡Gracias por tomarte el tiempo de dejar tus comentarios positivos! Estamos encantados de saber que tuvo una experiencia rápida y segura con nuestro servicio. Su recomendación significa mucho para nosotros y es increíblemente apreciada. Si hay algo más que podamos hacer para ayudarlo o mejorar su experiencia, no dude en comunicarse. Un cordial saludo, Carlota.
Dear Maria Lima,
Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our service. Your recommendation means the world to us. If you need any further assistance or have any more phones to unlock, feel free to reach out. Have a fantastic day!
Warm regards,
Charlotte
Someone told me it was a scam, but I said I'll take my chances. And now I know it not a scam is for real. I totally recommend this service to anyone who wants to unlock their phones.
Hello Prince Kissi,
Thank you for taking the time to leave us a review, and I'm thrilled to hear that our service met your expectations! It's wonderful to see that we could help you unlock your Galaxy S23 Ultra, and your recommendation is greatly appreciated.
If you have friends or family who also need to unlock their devices, feel free to let them know about us. Our team is here to provide the same reliable and swift service for them too.
Enjoy the freedom with your unlocked phone!
Best regards,
Charlotte
Pésimo, primero me cargan un valor para diagnosticar y luego piden otro cargo para el desbloqueo el cual me confirma que es inmediato. Sigo las instrucciones y el teléfono sigue bloqueado. Una estafa
Hola Juan, lamento mucho los problemas que has experimentado con el proceso de desbloqueo. Parece que ha habido un malentendido y haré todo lo posible para aclararlo y ayudarle más. Veo que has realizado dos pagos, $28,99 para la verificación de elegibilidad y $36 para el desbloqueo estándar. Nuestro proceso incluye una verificación de elegibilidad inicial para garantizar que su iPhone 12 se pueda desbloquear desde Tigo Colombia, seguida del pago de desbloqueo real. Como se mencionó, el estado de su pedido es "Desbloqueo completo", lo que normalmente significa que nuestro sistema ha completado el proceso de desbloqueo. Para ayudar a resolver el problema, siga estos pasos: 1. Asegúrese de estar conectado a Wi-Fi. 2. Apague su iPhone y luego vuelva a encenderlo. Esto debería completar el proceso de desbloqueo. Si después de seguir estos pasos su iPhone aún no está desbloqueado, es posible que tengamos que investigarlo más a fondo. Nuestro objetivo es garantizar que tenga una experiencia positiva y nos gustaría resolver esto lo antes posible. Gracias por su paciencia y nuevamente le pido disculpas por cualquier inconveniente. Un cordial saludo, Carlota.
Great job, paid my fee and my phone was unlocked in 2 days. So happy I found this service. They actually did what they said they would.
Hello Michael,
We're thrilled to hear that your Motorola XT1924-6 has been successfully unlocked and that our service met your expectations! It's always great to receive positive feedback like yours. If you have any further needs or questions about using your newly unlocked phone, feel free to reach out. Enjoy the freedom of using your phone on any network!
Best wishes,
Charlotte
Very quick and easily completed, I had a problem but tech team response was excellent even though the problem was on my end with e-sim I didn't know was connected. Recommended service!
Hello Rab,
Thank you for your positive feedback and for recommending our service! We're thrilled to hear that your issue was resolved quickly by our tech team. If you need any further assistance or have any more questions, please don't hesitate to reach out.
Enjoy your unlocked iPhone 12!
Best wishes,
Charlotte
It was faster than I expected to get my phone unlocked
Hello Craig,
We're thrilled to hear your iPhone 15 Pro was unlocked faster than you expected! Enjoy the newfound freedom with your device, and should you need any further assistance or have questions about our services, feel free to reach out. We're here to help!
Best regards,
Charlotte
Telefono comprato negli stati uniti e non potuto mai utilizzare in Italia perché bloccato da operatore telefonico...richiesto il codice di sblocco e adesso funziona anche in italia...grazie mille
Ciao Cristian, siamo entusiasti di sapere che il tuo Galaxy S23 Ultra ora funziona in Italia e apprezziamo che tu abbia dedicato del tempo per condividere la tua esperienza positiva. Se hai bisogno di ulteriore assistenza o hai domande sull'utilizzo del telefono, non esitare a contattarci. Goditi il tuo dispositivo ora sbloccato! I migliori saluti, Carlotta
Dear Jesús Benítez,
We're thrilled to hear that you had an excellent experience with our service! Thank you for taking the time to leave us such a positive review, and for recommending us. Your satisfaction is our top priority, and we're delighted to have been able to assist you with your unlocking needs.
Should you require any further assistance or have any more devices you'd like to unlock, please remember we're here to help.
Best regards,
Charlotte
Very poor. Cost was not clear at the start of process.
I started the process and was asked to and paid £23.99. Then towards the end of the process I was asked to pay a further £48.00.
In short the phone was unlocked quickly but the cost was not transparent at the beginning and I felt that I had been duped as to the cost.
We will look into this
Cumplen con lo que prometen, el tiempo me fue incierto se regresaba el indicador a 0, al inicio ofrecen un servicio a bajo costo pero solo es revisión para desbloqueo es necesario pagar lo que en un principio ofrecen que es desbloquear.
Cumplen y el equipo queda bien. Solo mejoraría la comunicación y el cambie su estrategia comercial inicial
Hola Eric, gracias por tus comentarios detallados. Nos complace saber que su iPhone 11 se desbloqueó exitosamente y que reconoce la calidad de nuestro servicio. Pedimos disculpas si hubo alguna confusión con respecto a la estructura de pago y la comunicación. En Direct Unlocks, nos esforzamos por lograr la transparencia, por lo que todos los costos se describen en la página de pago antes de la compra, incluida la verificación de elegibilidad seguida del pago de desbloqueo real. Además, agradecemos su sugerencia para mejorar la comunicación y revisar nuestra estrategia comercial inicial. Nuestro objetivo continuo es mejorar la experiencia del cliente y sus comentarios son increíblemente valiosos en este proceso continuo. Si necesita más ayuda o tiene alguna otra consulta sobre nuestros servicios, no dude en comunicarse con nosotros. Estamos aquí para asegurarnos de que su experiencia con los Desbloqueos Directos siga siendo positiva. Saludos cordiales, Desbloqueo directo del agente de servicio al cliente de Charlotte
Hello Juan,
Thank you for taking the time to leave a review. I'm glad to hear your unlock for the iPhone 6S Plus from Telcel Mexico is complete. If there's anything more we can assist you with or if you have further questions, don't hesitate to ask. Enjoy your newly unlocked iPhone, and we look forward to serving you again!
Best regards,
Charlotte
I recently used Direct Unlocks to unlock my phone, and I couldn't be happier with the service I received. From start to finish, the process was seamless and straightforward.
Firstly, their website is user-friendly, making it easy to navigate and understand the different unlocking options available. I appreciated the transparency in pricing and the clear instructions provided on how to proceed.
Once I submitted my request, the turnaround time was impressively quick. Within an hour, I received confirmation that my phone was unlocked and ready to use with any carrier. This speed was especially important to me as I needed my phone for travel purposes.
Throughout the process, their customer support team was readily available to answer any questions I had. They were professional, knowledgeable, and provided excellent assistance whenever I reached out.
What sets Direct Unlocks apart is their reliability and trustworthiness. I felt confident in their ability to unlock my phone securely without any risk to its functionality.
Overall, I highly recommend Direct Unlocks to anyone in need of unlocking services. They deliver on their promises with efficiency, professionalism, and excellent customer support. I wouldn't hesitate to use their services again in the future."
Hello Lauren,
Thank you so much for your kind words and for taking the time to leave us such a glowing review! We're thrilled to hear that you found our service seamless and straightforward, and that our team was able to support you when needed.
It's wonderful to know that the unlocking process was completed quickly to your satisfaction and that you're pleased with our transparency and user-friendly website. We always strive to provide reliable and trustworthy services, and we're delighted that you felt confident in our ability to unlock your phone securely.
Your recommendation means the world to us, and we look forward to the opportunity to assist you again should you need our services in the future. Travel safely with your unlocked iPhone SE, and enjoy the freedom to choose any carrier!
Warm regards,
Charlotte
Customer Service Team, Direct Unlocks
NOT A SCAM TRUST ME!DirectUnlocks.com Got my iPhone 14 pro max unlocked from Spectrum WHILE STILL OWING THEM MONEY ON THE PHONE. 04/03/24 is when I started the process and they finished 04/13/24 So satisfied with the service, I didn't even know if this was possible and I know a lot of crazy tricks in this world lol. Look dude or lady lol, I fully THOUGHT I was being scammed by directunlocks.com after foolishly paying for the service and then after paying checking reviews, but all these negative reviews are very judgmental skeptical people who only paid the first initial eligibility fee and NEVER PAID THE SECOND OR THIRD PAYMENT, IT FULLY WORKS NOT A SCAM AT ALL. Granted that is kinda a bait and switch tactic but hey they got my phone unlocked from spectrum and I owed quite a bit on it still lol. Plus their customer support actually responded quickly and frequently and answered all my questions. They are a little vague when it comes to details but hey like I said it really do end up working out for me. So I am beyond grateful and satisfied with the service provided, it did take nearly 9 and a 1/2 of the 7 days that they provided as a time window but I cannot complain I now have an iPhone 14 pro max I paid only 360$ for INCLUDING THE $29.99 ELIGIBILITY CHECK AND 50$ THE FIRST INITIAL BASIC SERVICE FEE and finally $235 THE PREMIUM SERVICE FEE AS WELL straight up great deal directunlocks got sh*t done for me, trust the process as long as your phone is not blacklisted, and I can check that yourself for free, the service will work just give it the time and you will be happy I swear. I tripped out too thinking I got scammed but it really really worked. Fully satisfied customer on 04/13/2024
Hello there,
Thank you so much for taking the time to leave such a detailed review of your experience with our unlocking service! It's fantastic to hear that your iPhone 14 Pro Max is now unlocked and that you're pleased with the support you've received from our team.
We really appreciate your trust in our process, especially considering the situation with owing money on the phone. It's also great to know that you found our customer support to be responsive and helpful, even though we understand your initial concerns.
Just as a gentle reminder, the Eligibility Check is an essential step to ensure that your phone can be unlocked, and it's good to see you recognized the importance of that stage. We always aim to outline all service costs transparently during checkout so that there are no surprises.
Also, thank you for acknowledging that while our service does require multiple payments for the different steps involved (Eligibility Check, Standard Service fee, and possibly a Premium Service fee), it's part of the structured process to successfully unlock your phone.
Thanks again for placing your trust in us and for recommending our service to others. If you or anyone you know ever needs assistance in the future, please don't hesitate to reach out.
Enjoy your newly unlocked iPhone, and should you need further support or have any questions, we're here for you!
Best regards,
Charlotte
Outstanding services. They unlocked my phone within no time. It really worked
Dear Jeremy Lee,
Thank you so much for your positive review! We're thrilled to hear that your Galaxy S23 Ultra was unlocked quickly and that everything is working well for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your unlocked phone freedom!
Best regards,
Charlotte
Details were honest upfront with the hidden $50 extra charge on top of the $28.99 charge. I needed my phone, and it stated 7 days. I run a business and 7 days was not going work for me. So, I inquired for the $50 refund, I was stupid and paid it. They sent a long explanation as to why they could not refund me. So, I the next morning, I drove an hour to get the phone unlocked from cricket. They said it was unlocked but was not. So I went and had to purchase a new phone. Please put all information upfront. And stop surprising people with added charges.
Unsatisfied!
Hello Detra Knapp,
Firstly, I want to express our sincerest apologies for any inconvenience this situation may have caused you. We understand how critical it is to have a working phone for your business needs, and we truly regret any disruption this may have caused.
It is concerning to hear about the difficulties you've faced, and I would like to assure you that we strive to be as transparent as possible with our services and fees. On the checkout page, we outline the two-step process for unlocking a phone, which includes the Eligibility Check followed by the Unlocking Payment. I see that you have completed both steps, with payments of $28.99 for the Eligibility Check and $50 for the Standard Unlock, and I can confirm that your iPhone 14 Pro Max from Cricket USA has been successfully unlocked.
While you mentioned inquiring about the $50 refund, our policy does state that once the unlocking process is initiated, we incur costs that make it not possible to offer a refund for service that has been provided, as outlined under our terms and conditions. However, the unexpected issues that arise outside of the unlocking service are indeed frustrating, and your feedback is invaluable in helping us improve our service delivery.
Your phone's status indicates "Unlock Complete," which means that your iPhone should now accept SIM cards from different carriers. If it's still not accepting other SIMs, there may have been a miscommunication with Cricket, or there could be another issue at play.
We take your feedback seriously and want to ensure that you have a positive experience moving forward. Although it's disheartening to hear you had to purchase a new phone, we hope you will reach out if there’s anything further we can assist you with regarding your original device's unlocking status. Your satisfaction is important to us, and we are here to support you.
Warm regards,
Charlotte
No inicio fiquei um pouco preocupado com a credibilidade, pois tive que efetuar dois pagamentos sem ter uma garantia. Mas a Direct Unlocks foi me atualizando do andamento do processo de desbloqueio, passo a passo. E realmente cumpriram com o prometido, estou com meu IPhno 11 desbloqueado. Estou muito feliz, e com certeza quem precisar dos serviços da Direct Unlocks podem realizar com a maior tranquilidade. Nota 1000!
Olá James, Obrigado por reservar um tempo para deixar uma avaliação tão positiva e detalhada! Ficamos muito felizes em saber da sua satisfação com o serviço de desbloqueio do seu iPhone 11 Pro da Nextel México. É maravilhoso saber que as atualizações passo a passo que fornecemos lhe deram tranquilidade e que no final você ficou feliz com o resultado. Sempre nos esforçamos para oferecer um processo claro e direto, e é fantástico que você tenha conseguido desbloquear seu telefone com confiança. Obrigado por reconhecer nossos esforços com uma "Classificação 1000!" Se você ou alguém que você conhece precisar de nossos serviços no futuro, tenha certeza de que estamos comprometidos em fornecer uma experiência transparente e confiável do início ao fim. Atenciosamente, Carlota
My phone is still unlocked after paying 28 dollars and 36 dollars
Hello Mr. Khasake,
Thank you for reaching out. I see you've made two payments for the Eligibility Check and the Standard Unlock service. Since your order status indicates "Unlock Complete," it sounds like the unlock process for your iPhone 13 should be finished.
Could you please confirm that you have followed the final steps to complete the unlock? For iPhones, this typically involves connecting the phone to WiFi and turning it off and on again. If you've already done this and are still experiencing issues, I'd be happy to assist you further and ensure we resolve this for you as smoothly as possible.
Looking forward to your response to help get your iPhone 13 fully unlocked and ready for use!
Best regards,
Charlotte
This is a very good service
Had me unlocked in no time
Great 👍👍
Dear Alasdair Polson,
Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with the service and that your iPhone 11 was unlocked quickly. Should you need any further assistance or have any questions about managing your unlocked device, please don't hesitate to get in touch with us. Enjoy the freedom of your unlocked phone!
Warm regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carwyn Boyce,
Thank you so much for taking the time to leave a review. We're delighted to hear that you found the unlocking process quick and the instructions straightforward. It's great to know you'd recommend us and consider using our services again.
If you need any further assistance or have any more devices to unlock in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte