Direct UnlocksReviews 3,885

Hi Larry,

I'm really sorry to hear about the frustration you've been experiencing. I want to assure you that our intention is to provide a successful unlocking service rather than cause headaches. I understand the process can be disheartening when there are multiple steps involved.

Regarding the additional payment, it seems your Samsung S23 from US Cellular USA didn't prompt for an unlocking code, and therefore requires a Remote USB Unlock. This step is indeed an additional part of the process for certain phones when codes are not available or the device does not ask for a code, as outlined in our terms.

I see that you've already made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. The current status "Awaiting Payment for Remote USB Unlock" indicates this is the next step to achieve the unlock you're seeking. Each cost is always detailed on the checkout page before purchase, to ensure transparency.

We value your business and hope to help you complete this process smoothly. It’s our goal to unlock your device efficiently so you can enjoy the freedom of using any network. If there's anything specific that you're concerned about, or if you have questions about proceeding with the Remote USB Unlock, please let us know. We believe in our service and would like the chance to turn your experience around.

Warm regards,
Charlotte

Dear Pedro Chavez,

Thank you so much for your kind words and for choosing us for your unlocking needs. We're thrilled to hear that you trust our service and that you'd consider using us again. It's our pleasure to provide a complete background check to ensure your device is eligible for unlocking. We always aim to deliver quality service to our valued customers like you. If you need any assistance in the future or have any questions, please do not hesitate to reach out.

Warm regards,
Charlotte

Hello Echo Darling,

Thank you for sharing your feedback with us. I'm glad to hear that despite some initial concerns, you were able to successfully switch carriers the next day.

I appreciate you bringing to our attention the confusion regarding the payments. I want to clarify that our process includes a $28.99 fee for the Eligibility Check and an unlocking fee of $50 for your iPhone 11 from StraightTalk USA, as outlined on our checkout page. This two-step process helps us ensure that our service is tailored to your specific needs and that your phone is eligible for unlocking.

Should you have any further questions or need assistance with your unlocked iPhone, please don't hesitate to reach out.

Warm regards,
Charlotte

Hi Essense Oliver,

Thank you so much for your positive feedback! We're thrilled to hear that your experience with Direct Unlocks was great and we could help you with your iPhone SE 2020 unlock from AT&T USA. Remember, if you ever need another unlock service or you have friends and family who could benefit from our services, we're here to help.

We greatly appreciate you choosing Direct Unlocks to remove your old service provider carrier. If you have any more queries or need further assistance in the future, don't hesitate to get in touch.

Warm regards,
Charlotte

Hello Lisa,

Thank you for taking the time to leave a review. We're thrilled to hear that you had a positive experience with our service and that the unlocking of your Galaxy Z Flip4 was completed in just one day! It's wonderful to know that you found our pricing reasonable and that your recommendation led to your friend using our service as well.

We always strive to provide efficient and reliable service, and it's great to see that reflected in your experience. If you need any further assistance or have additional questions, please don't hesitate to reach out.

Warm regards,
Charlotte

Hello Martin,

Thank you for reaching out and sharing your thoughts. We're glad to hear that your iPhone 11 from EE UK has been successfully unlocked, and we appreciate the feedback regarding your experience with our service.

Regarding your request for a refund of the £26 for the Standard Unlock service, it appears from the information provided that the unlocking process for your device has been completed. According to our refund policy, the cost for the Eligibility Check and the Standard Unlock are incurred at the point of purchase and these services are non-refundable once administered (as mentioned in section 7.3 and 2.1 of our terms and conditions).

As your order status is "Unlock Complete," this would typically mean that all steps required to unlock your iPhone have been fulfilled. It’s great to hear that you have been able to unlock an old contract phone, thus giving it a new lease of life with O2.

If there is any part of the unlocking process or service that did not meet your expectations, or if there have been any issues following the unlock completion, please let us know. Our goal is to ensure you're satisfied with the service provided. We value your business and are here to support you in getting the most out of your unlocked device.

Thank you for choosing our service to unlock your phone, and we hope to assist you again in the future.

Best regards,
Charlotte

Hello Bridget,

We're absolutely thrilled to hear that we were able to unlock your husband's phone successfully and that you've found value in our service. Thank you for your trust in Direct Unlocks and for choosing us to help keep your preferred phones without the high cost of replacement. Your satisfaction is our top priority, and it means the world to us that we've met your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out.

Warm regards,
Charlotte

Hola Cándido, ¡Muchas gracias por tomarte el tiempo de dejar una reseña tan positiva! Nos encanta saber que está satisfecho con el servicio y que lo encontró rápido y eficiente. Siempre es gratificante saber que nuestros clientes están contentos con su experiencia, especialmente cuando acuden a nosotros a través de recomendaciones personales. Si tiene más amigos o familiares que necesitan servicios de desbloqueo, no dude en indicarles el camino. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota

Hello there,

Firstly, I want to thank you for your feedback, and I'm genuinely sorry to hear about the frustration you've experienced with our service. Our Eligibility Check is a crucial first step to make sure we can indeed help with your unlocking needs. As detailed in our terms (7.3), this cost is applied to performing those necessary checks.

Regarding the additional payment, it supports the actual unlocking process, necessary to complete the service. While I understand your disappointment with the outcome, our policy does state that credit notes are issued when a service isn't successful (7.10).

I see that you're not keen on the idea of store credit, and while refunds are usually made in the form of credit note to use against different services, our main goal is your satisfaction. I encourage you to get in touch with our Live Support on your tracking page, supplying your IMEI number so we can review your situation more closely and work towards a satisfactory resolution.

Thank you for reaching out, and I look forward to assisting you further.

Best regards,
Charlotte

Hello there,

Thank you for reaching out to us. I understand that waiting can be frustrating. Based on the information you've provided, your order was placed 10 days ago. As stated in our terms and conditions, the delivery times are guidelines set by the relative networks and are variable. These delivery times can decrease as well as increase without notice, which applies to all unlock providers as well as ourselves.

To give you a more specific update on your order, I would need to look up the details using your IMEI or order number. If you could provide that, it would be incredibly helpful. Please remember to use the Live Support feature on your tracking page so we can resolve your problem as promptly as possible.

Thank you for your patience, and we hope to get your phone ready as soon as possible.

Best regards,
Charlotte

Hello Linda,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're happy with the fast communication, pricing, and timely unlock of your iPhone 13 Pro from AT&T USA. We always strive to provide excellent service, and we're glad we met your expectations.

If you need any further assistance or have any more queries, just reach out to us – we're here to help!

Warm regards,
Charlotte

Dear Sean Ponting,

Thank you for your feedback and for bringing this to our attention. I'm pleased to hear that your Samsung Galaxy S7 was successfully unlocked in a prompt manner.

Concerning your concern about the costs, we do our best to ensure that all charges are clearly outlined during the checkout process. There are two parts to our unlocking service for phones like yours – the Eligibility Check for £23.99 and the Standard Unlock for £26, which you've completed.

Remember that transparency is important to us, and we always aim to provide a smooth experience. If there's anything more we can assist you with, or to clarify further, please don't hesitate to get in touch.

Enjoy your unlocked phone freedom and thank you for choosing our service!

Warm regards,
Charlotte

Estimado Nicolás Romero, Gracias por tomarse el tiempo de dejarnos una reseña. Nos complace saber que se aliviaron sus inquietudes y que el servicio brindado para el desbloqueo de su Galaxy Z Flip4 de T-Mobile USA cumplió con sus expectativas. Nuestro objetivo es brindar constantemente un servicio confiable y eficaz, y sus comentarios son una valiosa afirmación de nuestros esfuerzos. Si necesita más ayuda o tiene alguna pregunta sobre su servicio, no dude en comunicarse con nosotros. Estamos aquí para garantizar su satisfacción continua. Un cordial saludo, Carlota.

Hello Derek,

Firstly, I'd like to thank you for your feedback. It's essential to hear about all of our customers' experiences, positive or otherwise, as it helps us to ensure our service is as clear and transparent as possible.

I understand you're frustrated with the process and fees associated with our unlocking service. Our goal is certainly not to mislead our customers, and we strive to be upfront about all potential costs. The initial fee you paid was for an Eligibility Check to ensure your iPhone SE could be unlocked from StraightTalk USA. Once an iPhone is confirmed as eligible, the second payment is for the actual Standard Unlock. Details of these two stages and their costs are provided before any payment is taken, as outlined on the checkout page.

Our terms make it clear that the Eligibility Check is non-refundable, as it is a service that is conducted immediately upon payment. However, we do understand that the unlocking process can sometimes be prolonged and may not result in a successful unlock for phones that are found to be "Hard-Locked."

Regarding your phone's "Hard-Locked" status, as per our policy, standard services that fail because the phone is hard-locked by the network will be refunded in the form of a Credit Note, as reflected in the policy statement:

"7.5 Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."

While I can't offer a monetary refund, you do have a credit note that can be used against different services on our site in the future. We value your business and would be keen to resolve any issue with your current phone or help unlock a different device when you're ready.

If you have any additional questions or concerns, please don't hesitate to reach out. My goal is to ensure that your experience with us ends on a positive note.

Warm regards,
Charlotte

Hola Dack Erick González, ¡Muchas gracias por tus amables palabras! Nos encanta saber que está satisfecho con nuestro servicio. Es fantástico que nos haya elegido para sus necesidades de desbloqueo y estamos comprometidos a estar a la altura de la confianza que ha depositado en nosotros. Si necesita más ayuda o tiene alguna pregunta, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota

Hello,

Thank you for taking the time to share your concerns. I'm truly sorry to hear about the confusion regarding the charges for our services. Please allow me to clarify the process for you.

Initially, the $28.99 fee is for the Eligibility Check, which is necessary to determine if your phone can be unlocked and to ensure that we proceed with the correct service for your phone. This part of the service is outlined clearly on our checkout page before purchase.

As mentioned, if your phone is eligible for unlocking, a subsequent Unlocking Payment is required. This is also stated on our order summary page prior to purchase. If your status is currently awaiting payment, it means that your phone is eligible, and we are ready to proceed with the unlocking process once the payment is completed.

We aim to be transparent with our fees and the procedure involved. Your feedback is important, and I encourage you to reach out to our Live Support through your tracking page, so we can address any specific concerns you have and assist you further.

Please don't forget to provide your IMEI number, as it's crucial for us to locate your order and provide the most accurate and helpful information regarding your case.

We are committed to providing a positive experience and would love the opportunity to resolve any issues you are facing.

Best regards,
Charlotte

Dear James Hazelton,

Thank you for reaching out and sharing your concerns. I'm sorry to hear that your experience with our unlocking service has not met your expectations. I understand the frustration of the process appearing more costly than anticipated.

I want to assure you that our aim is to provide a transparent and effective service. As mentioned on our website and outlined during the checkout process, all phones require an Eligibility Check first, followed by the Standard Unlocking Payment. However, if your iPhone doesn't meet certain criteria, a Premium Service may be required, which seems to be the case for your iPhone 15 Pro Max from T-Mobile USA.

You've made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. Your order status is "Awaiting Payment for Premium Service," which indicates that your device requires further service to be fully unlocked.

While it's unpleasant to encounter additional costs, this step is sometimes necessary to complete the unlocking process. We firmly believe in the value of our service, and I would like to encourage you to proceed with the Premium Service, as it may be the only step left to unlock your iPhone 15 Pro Max.

We are unable to issue a refund for the Eligibility Check and the Standard Unlock service as per our Refund Policy, since these services have already been provided. However, should the Premium Service fail to unlock your phone, you are entitled to a refund of both the Standard and Premium Service payments.

Your satisfaction is important to us, and we hope to resolve this issue to your contentment. Please let us know if you have any further questions or how we may assist you further.

Warm regards,
Charlotte

Hola Jassons, Muchas gracias por tomarse el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con nuestro servicio y nuestras rápidas respuestas. Nada nos hace más felices que un cliente satisfecho y estamos encantados de haber podido ayudarte a desbloquear tu Galaxy S22 Ultra 5G. Siempre estamos aquí si necesita más ayuda o tiene necesidades de desbloqueo en el futuro. Saludos cordiales, Carlota