Phone locked out after a factory reset. Pay about 100 to unlock with their service and what do you know only after getting my 100 do they 'uncover' it will need another 300. I gave it up and the phone was unlocked but it felt quite bad how they could not 'know' this upfront and just be honest then. In the end it worked out but leaving a bad taste in my mouth and let my experience serve as a warning to you. The money and big words they throw around up front to hook you may be followed by having to follow with significant more money to get there.