DHL e CommerceReviews 872

Really bad customer service. Even managers were very unprofessional. I would not recommend to use this company at all.

Rarely do I garner so much anger to the point of hating a company, but here we go! I absolutely HATE DHL! Their drivers have to be the worst creatures in existence with their lazy, negligence of performing their job. The driver has the address, has the buzz code, my phone number, but do you know what they don't do? They don't even come down my street and then claim I wasn't home to accept the delivery! Absolutely brain dead. Their reps are no different either. You can speak to 10 different people, all say the same "helpful" jargon, then do absolutely NOTHING in the end. I was advised by one rep named Adriana that a manager would call me within 2 hours, well 4 hours went by, so I got back on chat and guess what? Miss Adriana didn't even put a request in for the manager to call. Then this new rep pulls the "how do you know the driver didn't come by" card, when they have an online tracker and I HAVE WINDOWS THAT I CAN SEE OUT OF. Like really? I refuse, from this point on, to do business with any company that uses DHL as a courier.

My family pay top price on mexico to send me a document here on usa (over night) and package no here jet.
No happy paying more for fast delivery and no getting done what they said.

Customer service is incompetent. Managers don't return calls. No one is helpful in anyway. Do not recommend. Package got lost, didn't receive until 10 days late. Did not compensate.

Bought a usb-c hub off satechi. Package initial value: under $60. Pay for it get charged $80 still no idea why. I live on vancouver island bc, satechi is in california. Package arrives all the way up to richmond no problem... then gets left in richmond. Talk to dhl to have it delivered to my front door. After hours of trying to explain to them how not doable richmond bc is as a pickup spot they finally agree to drop it off... after charging me another $27 (so now over $100! For a 60$ splitter). So now i wait about a week only to get notifyed about my address not being real (siriously?). Go to correct it at help desk they open an investigation and say its all fine and will be there on scheduled day. Scheduled day comes and i get that same error again... this repeats for another 3 times after... its now october 1st package should of been here 2 weeks ago according to DHL and guess what? They still thonk im giving them a phony address even though amazon couriers not only find the place but know exactly which building were in...

Whats dhls bloody excuse...

Absolute nonsense. Really wish i could refund the $100 bill and change i wasted on this dumb package and incompetant survice.

It is truly astonishing that DHL still exists in a market in which they perform so poorly. They consistently deliver late, or in many cases, drivers will mark that they have attempted to deliver your package without ever coming near your house. To add insult to injury, I recently paid extra in order for a package to arrive sooner, only for it to arrive AFTER the date estimated for the cheaper shipping option. Because the driver marked that they attempted to deliver the package (they did not) I now have to go through extra work to get the package. Avoid shipping through DHL at all costs, they will let you down every. Single. Time.

We had a package that was supposed to go to Finland. It needed to ship out due to contents having an expiration. It was a $1000 product. My wife arrange for DHL to pickup no later than 12:30. I called at 12:45 and they said it was cancelled. I re-instated a pickup for 3:00. I called at 3:15 and they said they will be there soon, before 4:00. I called at 3:55 to confirm and they said it was cancelled. I re-instated for a pickup by 9:00pm. We called at 7:30 to make sure they were still coming and said they had already been here. Impossible. We were both home and I was outside. I also asked to talk to a manager and they assured me that they would call within 90 minutes. I heard nothing. I have talked to them 4 times and literally nothing they have told me has happened. 5 lies. I still have my package. If it doesn't ship tomorrow, the product is garbage and the $1000 is down the drain.

I wish places I ordered from would indicate who they are using for shipping as I would probably not order knowing in advance it was DHL.

I would give 0 stars, if I could. Trying to ship internationally and the local DHL branch (Stockton) has no clue what they are doing. The shipments keep getting shipped back to me. I have provided the requested information and they literally do not understand that 0.5 ml is less than 1 ml.

I want to share my experience with intention to rise awareness of other DHL customers. DHL express parcel from Australia to Cyprus, the amount was more than 150€ so I had to handle Duties & Taxes. Problems started when my calculations didn't match DHL calculations. They lied that company have added shipping cost though when I received parcel there were no such thing on the invoice. Then they added personal intervention cost of 20€ and again lying that this was done by Cyprus customs. I have called customs and they had nothing to do bcz if they are opening parcel for inspection they usually inform you about that, parcel will have customs tape on it with signature or name of inspector and as I know they do not charge you anything as it's their job to do so. Unless something has changed. DHL employees were asking me for ID or Passport which never happened before, I said I will show it upon delivery, but they didn't requested anything upon delivery. I called to speak with manager but ofc he was not in the office. I ended up paying 27€ extra for nothing. To be more specific it's DHL Express Limassol / Cyprus branch. My parcel contained clothing. Just be cautious.

They are the worst logistics company I have ever dealt with. They have poor communication. Very poor customer service. Horrible tracking details. I have given them so many chances and they continue to be bad. How do you not get better?

I ordered products via SHEIN on the 10 August 2022 and requested this be delivered to my home address in Fernie, BC, Canada as has been done in the past with previous SHEIN orders. This order was received and has been with Loomis since 19 September in Cranbrook, BC, Canada. I have been in Communicateiin with DHL ( who outsourced the delivery to Loomis) and Loomis since then to get it to Fernie but they say it's outs their delivery area. Why then did SHEIN and DHL use Loomis is they aren't capable of delivering to Fernie?

On Wednesday, September 21,2022, <*******@dhl.com> wrote:

Good day, Sharon

I hope you are well.

This is Kerby from DHL Customer care in regards to waybill # *******420

I apologize for any Inconvenience this may have caused you.

Loomis Express continues to advise that the shipment is ready for collection at their Cranbrook facility 1229 Industrial road # 3

It does not appear like they will be making a delivery to Fernie as the advised it is out of their service area.

I will follow up September 23rd no later than 1pm est

If you have any further questions, please do not hesitate to contact me.

Thank you for choosing DHL Express.

Kind Regards,
Contact Centre Advisor
DHL Express (Canada), Ltd.

Utter trash of a company. I have to work with DHL daily, and every single day they do not fail to disappoint. They lose your packages, have you connect with eejits in Arizona that just give you a runaround then hang up on you never resolving any issues. When you call, they ask you to stay on the line to give a review only to keep you on hold for a while before hanging up, probably because they know that you will leave a terrible review.
Overall, just a garbage company clearly ran by idiots who hire fellow morons.
Zero stars.

Asking lots of document by saying that they are needed by the Customs and other depts, but actually, Customs and those other depts ask nothing.

Thank you DHL Germany. I received my parcel in good condițion and în a short time at home în România.
Keep walking

That was the best and the fastest delivery in my life! At noon the parcel was in France, later in Germany and the same day arrived to the USA next to my location. Unbelievable. Doubt if there are any faster services than this.

I sent a package from New York to Turkey my package got lost I had insurance on the package they refused to refund me my money