Sharon C.

I ordered products via SHEIN on the 10 August 2022 and requested this be delivered to my home address in Fernie, BC, Canada as has been done in the past with previous SHEIN orders. This order was received and has been with Loomis since 19 September in Cranbrook, BC, Canada. I have been in Communicateiin with DHL ( who outsourced the delivery to Loomis) and Loomis since then to get it to Fernie but they say it's outs their delivery area. Why then did SHEIN and DHL use Loomis is they aren't capable of delivering to Fernie?

On Wednesday, September 21,2022, <*******@dhl.com> wrote:

Good day, Sharon

I hope you are well.

This is Kerby from DHL Customer care in regards to waybill # *******420

I apologize for any Inconvenience this may have caused you.

Loomis Express continues to advise that the shipment is ready for collection at their Cranbrook facility 1229 Industrial road # 3

It does not appear like they will be making a delivery to Fernie as the advised it is out of their service area.

I will follow up September 23rd no later than 1pm est

If you have any further questions, please do not hesitate to contact me.

Thank you for choosing DHL Express.

Kind Regards,
Contact Centre Advisor
DHL Express (Canada), Ltd.

I ordered products via SHEIN on the 10 August 2022 and requested this be delivered to my home address in Fernie, BC, Canada as has been done in the past with previous SHEIN orders. This order was received and has been with Loomis since 19 September in Cranbrook, BC, Canada. I have been in Communication with DHL ( who outsourced the delivery to Loomis) and Loomis since then to get it to Fernie but they say it's outs their delivery area. Why then did SHEIN and DHL use Loomis is they aren't capable of delivering to Fernie? SHEIN takes no accountability for delivery that's shoddy customer service.