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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I ordered two dresses here for my friend who is getting married. I am a bridesmaid and when I received the wrong color dress the first time I gave the benefit of the doubt but this website has no support or standards. I am out $200 with TWO WRONG COLOR DRESSES. Sellers don't respond and website customer care is giving me the rum around claiming I have to download load Google Chrome browser in order to upload pictures to their faulty website. I emailed them evidence directly and then they said I had to contact seller and get them to agree to give me refund!? No word from seller and it's been over a week! So upset and feel bad for my friend. I'm going to post everywhere not to order from this horrible website. We have since gone to davids bridal... and found much better quality dresses and customer service.
Buying clothes online always comes with doubt and skepticism, but with DHGate, all your worst fears are confirmed. I bought a dress from DHGate and when it came, it looked absolutely nothing like the picture they used to advertise. When messaging the seller, they had very, very slow replies (trying to drag past the dispute deadline) and false sympathy ("we'll fix this problem, my friend."). Although I had come to an agreement with the seller, they suddenly stopped replying to ALL messages; when I asked customer service what to do, they told me to keep trying to message them and to NOT file a dispute if the problem was resolved. End Conclusion? Customer service basically told me to do nothing while the dispute deadline passed, and now I paid $60 for a dress I could've gotten my 7Y/O niece to create.
0/5 - STAY AWAY FROM DHGATE!
Hi Brandi!
We checked your order here and this was already closed. There were also no disputes opened by the time your order was still active. We would like to set proper expectations that this is already beyond our after-sale policy.
The order is already closed. We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you. If they dont agree to refund you we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
These people are scam artists. They use photos from other legit dresses and pretend its their work. They also write fake reviews from themselves. They did it to me. I received a dress and it was terrible. Measurements were all wrong, fabric was not as described, it was awful. When I asked to return it for a refund they said ok (in broken English) and then never refunded my money, ever. It has been the biggest hassle. Do not waste your time or money- you will never see the money again even though it says "buyer protections" or full refund available.
Hi Carly,
We understand how upsetting this can be. We've checked this order and this has already been closed since 2017-04-21. We've pulled up your communication with the merchant and yes they've agreed in giving a refund, however, they will need you to return the item. Have you already returned the item? Please respond to the seller's message and ask them to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you.
We also found here and there was a dispute filed and the seller agreed in giving you a refund and you need to return the item, however, the dispute was released since there was no return tracking number uploaded.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I mostly order jerseys and they have all been excellent and 90% cheaper I highly recommend them for $25 they are actually way better quality than the $170 replicas from nhl shop and nfl jerseys are as low as $14 and are exactly like the $300 elites from nfl shop!
Hi Cody S.!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I like the fact that I can almost anything on this site. The more I search the better I like it and with multiple shipping options I can always find the one best for me.
Hi Stuart,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I ordered a package over a week ago and paid double for 2 to 5 day shipping, and the day I was supposed to receive it, it was still in Hong Kong and I am in the United States.
Hi Lindsey!
Please provide us your order number. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I ordered a product from DHGate. My order no was *******. I order this product on March 26,2017, and no updates till April 19,2017. I have raised dispute to DHgate, and they return back my money. But returning back the money is not the solution, and i need this product. Very unprofessional sellers are listed in DHgate. If i again order the same product from some other seller then it will take 1 month more. Please try to avoid DHgate for any purchase
Hi Akshay,
We are sorry to hear about your experience. We understand how upsetting this is for you. We've checked this order and indeed, this was already cancelled and a refund was applied. For this case, the merchant will not be be able to send the item anymore. We would encourage you to order this item from other sellers, please visit this link: http://www.dhgate.com/wholesale/search.do?act=search&sus=&searchkey=Soft+Jelly+Crystal+Multispeed+Waterproof+Realistic+Dildo+Vibrator+Penis+Powerful+G+Vibe+Vibrators+for+women+sex+product&catalog=#hpsearch1507
We will be requesting for a $5 coupon from our team for the inconvenience this issue had caused you. Please check the coupon in your account after 48 working hours.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I ordered my wedding dress from DH Gate and was nervous at first - but the seller had great communication, and the dress was EXACTLY as described and ordered!
Hi Kayla!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
DHgate almost ruined my wedding. Ordered my wedding dress on March 6 and expected it to arrive not later than April 1st. Emailed Seller three times requesting status and got ambiguous response "don't worry, my friend" and nothing else. Dress finally arrived on my porch late evening of April 17th! With my wedding scheduled for April 23 (less than a week away) my panic was off the charts. Dress's actual measurements did not match what was posted on the website (I'm size 4 and the dress was size 6). Rush alterations costed twice more than the dress, not to mention the aggravation. Would be cheaper and easier to order through David's Bridal.
Hi Valeria,
We understand your side on this issue. At the same time, we've checked the details of this order and the shipping deadline was on 2017-04-10. This means that this was the last date for the seller to ship the item, the estimated delivery date set was on 2017-04-17 and the item was delivered on this exact date according to the tracking site: http :// www.dhl. Com/en/express/tracking. Html? Brand=DHL&AWB=1255328922%0D%0A
Sellers have an option to decline the refund request especially if they have already prepared the order. When placing an order, please be sure to check the processing time needed by the seller to prepare the items after your payment is confirmed and the courier that you want to use. The shipping time of the courier will be the basis of the estimated delivery date of the order. The estimated delivery date for this purchase was on 2017-04-17 after you have selected the courier that you want to use.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Every time I ordered some products through dhgate, I had no problem with the delivery. One time when the seller have not shipped the order within the days mentioned on the site, dhgate returned my money. Another time when I had a problem with the sender (I got just 10% of the products), dhgate gave me back the rest of the money in a few days. I am very satesfied with this site
Hi Kinga,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
12:58
DHgate is here to help you.
Hello, welcome to DHgate. What can I do for you?
TangTang
Welcome to DHgate. This is TangTang, a Smart Robot from DHgate Customer Service Center. How may I help you?
13:10
Hey there, I would like to know why my order number ******* has been applied canceled, in the email said
Refund Reason: Payment verification failed, the payment wasn't failed because the Dhgate got the money from my account on 5/3/2017 and a had and have balance in my account, I dont understand when in your email says we will arrange the refunds, if you said my payment was failed now you'll refunded it?.
13:10
TangTang
Welcome to DHgate. This is TangTang, a Smart Robot from DHgate Customer Service Center. How may I help you?
TangTang
Sorry, TangTang can not get your meaning, meanwhile, I am in learning process, to get further assistance, please switch to our Online Support.
Carlos Filho
TangTang
Sorry, TangTang can not get your meaning, meanwhile, I am in learning process, to get further assistance, please switch to our Online Support.
Hi Carlos,
We are sorry for the experience you had with your order. We noticed that you copied your interaction with our Customer Service Robot, TangTang. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option or the agent icon (if you are using a mobile phone).
As for your order, on checking this, we noticed that the item was canceled because it was a high-risk order. For these kinds of issues, sending an email to our Safety Center can have this sorted out. However, since the order was not verified sooner, the order was needed to be canceled.
Your refund has already been processed here on our end on 2017-05-06. Since you paid for the order using Visa, your refund will be returned to your account within 10-15 working days or sooner, depending on your card issuing bank's refund process.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
REFUND FOR FAULTY MACHINE NEVER RECEIVED.
Promises promises but NO REFUND.
AND I HAD AGREED TO HALF THE COST.
Hi Martin,
We are sorry for the experience you had with your order. We checked on your communication with the seller and we happen to notice that you have agreed to get a $50 for your order. We have forwarded this to our team so that the refund will be processed for the order.
Moving forward, if you receive a defective item, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or replacement of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Ordered 2 dresses for approx$75 each. Neither was as expected (poor quality) and one of them was completely see through and seams on both sleeves were torn. I had a problem uploading my evidence photos so was instructed to send them directly to the dh gate customer service email address which I did 3 times. No acknowledgement for a week. They are horrible and these dresses might be worth $25/each MAYBE. First and last time ordering from them.
Hi Marie,
We are sorry to hear that you are not satisfied with the quality of the items that you received. We suggest that you file a dispute for this order so that you can request for a full refund or a replacement. Since you were having a hard time opening a dispute on your end, you may contact our live chat service for real time assistance in opening a dispute. Please visit this link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
You've also mentioned that you have sent it to our customer service email address, can you tell us to what email address have you sent an email to so that we can have it checked?
Please do not hesitate to contact us if you have any questions or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
You refused to cancel my order even though I informed you that I would not be able to receive it until after June 15. The order still has not shipped and if I do not get it within 10 days I will not be able to accept it until June 15. I offered to pay additional shipping charges to no avail. It is order #*******. I will write a 1 star Review if nothing is done about this.
Hi Steven,
We understand the importance in getting your refund. We have checked here and the merchant had declined your refund request. For this case, we suggest that you communicate with the seller and continue negotiating about a refund or to have this shipment expedited as the shipper as supplier of the items on our website.
We've also checked here and the shipping deadline or the last day for the seller to ship the item was supposedly on 2017-05-05, however, this was changed since you have filed a refund request. You also chose Epacket as the courier which takes 7-23 days for delivery to your country. Following this time frame, the estimated delivery date could have been on 2017-05-27 however, this was changed as there was a refund request filed. Please get in touch with the merchant for shipping arrangements as the shipper.
We are committed to giving a refund as long as our refund process is followed, in this case, we need the merchant's confirmation for us to apply a refund on this order.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Read reviews must all be fake and purchased a dress for a wedding. The dress was not the color I ordered, it had sequences all over it and the dress was sewn terribly actually defective in that you could not even walk in the dress because it was sewn wrong.
Followed the instructions to return the product on the DH Gate website and that was a joke. Right away the seller said ok keep for a discount obviously they do this all the time and it is a scam. The seller was sketchy and kept calling me dear and gave me a different address to return the product to so I was nervous I would never get my credit. Obviously they know if you buy the product you will not return it because of the cost to return it so they send you junk so they can say they send something and the buyer/customer is out the money! By the time I pay for postage to send the dress back it would be almost the cost of the dress not worth it. DH Gate claims they will help with disputes but that is not the truth. The amount of time I have spent disputing this purchase and trying to get my money back has been ridiculous. As far as I am concerned the entire website is a scam. Buyer beware - this site (DH Gate) is a fraudulent site - pray on foreigners by sending them junk!
Hi Paula,
We are sorry to hear that you are not satisfied with the item that you received. We have checked here and you have filed a charge back dispute with your bank. For this case, the updates are obtained by your bank automatically so please contact them directly as this is a bank to bank process.
We are committed to giving a refund as long as our refund process is followed. We've found here and there was no dispute opened on this order. For your future reference, please contact us right away if you have any issues with the items that you received so that we can immediately assist you in resolving any issue.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Totalmente recomendable. Me encanta comprar desde aquí, siempre encuentro lo que quiero, por poner una pega q hay muchos artículos que hay que comprar un mínimo de unidades, por lo demás, fenomenal
Hi Pepi,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I am a frequent online shopper, and DHGate has definitely been a recent favorite! I have been finding such great gems and goods and I will definitely be a customer for life. How can you not, with all these great prices? As a college student, every cent counts, and I love that I get great products and great service at a great price :)
Hi Kristine,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Always get a good deal on DHgate; this is my go-to for many products. I can't recommend it enough if you're looking for very competitive prices.
Hi Ian,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Too good to be true, that's what I thought when I first came across DHgate. Order from myself, friends, family, all great experiences! Great products!
Hi Vince!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
The product is great an i wiill continue to do business with you. I was shocked when i got the sneekers how gteat they looked.
Hi Monika,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erica,
We are sorry for the experience you had with your previous order. We suggest that you have the seller send you a message stating, "I agree to give you a refund of $***". Once they send you that, take a screenshot of it and send it to us. That way, we can facilitate the refund for you.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com