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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Shoes I purchased second day the pearl hardware already broken. Complaint was difficult and the refund page is so complicated. So I gave up and hope to GLUE back broken piece.
I love Dhgate, becouse the quality/price it's very good! A++++++! Orders arrive in the established time, and without paying a more euro!
Hi Salvatore,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Excellent products i have bought a lot of items from this site and all have been as described and of excellent quality.
Hi akash,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I have been using DHGATE to procure items, in quantity, for resale. Some shipments have been defect free while with others, I spent more time issuing refunds than selling. The allure of DH is that the prices are much lower than Alibaba or wholesale US factories. I have personally created a Blacklist of sellers that I will not order from due to the high number of defects in their product. I am willing to share this list to anyone interested. This list is based solely on my experience and nothing else.
I have read other DHGATE reviews where users claim they were scammed. This has not been my experience. The sellers are all willing to resolve the issues with me, the problem is that my company's reputation takes a hit by selling defective product. Reputation may be the most valuable asset a business has, all other things being equal. DHGATE has built in, automated policies which will resolve your problem. Simply follow the System Messages and do not be hot headed.
Hi Glenn,
Thank you for your feedback. Let us know if you have any concerns about your orders immediately so that we can assist you in resolving any issue. You may send us the order numbers for the items which were defective if you are still having issues with these transactions so that we can assist you in getting a resolution.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Be aware that DHgate sells a lot of fakes. Last months, I have purchased lots of Js from their website and they were really terrible. One of the shoes had poor padding quality as it constantly rubbed my ankle and plastic was on midsole was cheaply made and easily peeled off. Currently, I am disputing with one of the sellers regarding to a fake AJ11 he sent me. The shoes had distorted patent leather as it didn't lined up at center line and didn't have any carbon fibers. When I asked the seller for refund, he refused to answer. I opened a dispute with DHgate and demanded return shipping address, but DHgate is dragging the process so long and keep sending me message that they are waiting for a sellers response. It has been 3 weeks and I didn't hear anything yet. Why don't they just give the customer refund if seller is uncooperative? If you want to buy real shoes, go to Ebay or go to Nike Outlet stores. They always guarantee hassle free experience than those dishonest Chinese commies.
Hi Raphy!
We are sorry for the experience you had with your order. We checked your order and we noticed that you have already filed a credit card charge back for this. As of now, DHgate is cooperating with your bank to help have this sorted out.
If you need updates on the charge back, please contact your bank since they are the ones who are handling the case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
It's okay to buy through DHgate but you cannot take bigger risk. If you receive wrong item and you contact customer service and customer service doesn't know what he is doing then you get cheated by the seller.
I was going to order a set of golf clubs and video camera. It was very difficult for their system to except my credit card. I tried many times My suspicions were aroused. So, I gave it one more try but on a cheaper item, a memory card. The order was accepted. Ive waited over 7 weeks still not arrived. Luckily I did not attempt to buy the golf clubs or camera.
Hi Ken,
We are sorry for the experience you had with your order. We tracked this and it is for pick up in THA PHRA KHON KAEN since 2017-04-07. We suggest that you contact your local post and give them the tracking number RS398207393CN. That way, they can check on their end if they still have your package.
If they no longer have the package, you have the option to open a dispute for the order for refund or reshipment of the item.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Hi dear,
I ordered dress for 139USD
I am disappointed and I would like to return the dress back.
There are many defects:
Zipper is white (on green dress), above on grid fabric - could be buttons.
Dress is sidelong
Dress is made curved, was sewn wrong/terribly.
Material defect on sleeve.
The material didn't... match the website
It was standart 14 size. You will sell it for somebody else.
Later I will sent you more photos (I will try on again).
What is my next step to do? I need to get all money back.
Thank you and best regards
Hi Alina,
We are sorry for the experience you had with your order. We understand how concerning this is for you. We checked on your order and you still have the option to open a dispute for refund or replacement of the item. This is the best option you can do to reach a resolution to your concern. You can open a dispute by clicking on the link below.
http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815b0efd90015b25b9d93a55c6
You can check this link what is the best evidence you can provide for this claim:
http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Hello All, if you are considering odering from DHgate, DON'T DO IT! Yes, the prices are great--too good to be TRUE, true because its just a set-up and the more I research the site and its vendors the more I learn. Its just too bad I didn't see or even look for the reviews in all my excitement but now I'm getting the running arounds, the lies and being put off on the sellers who don't respond to what they already know is a scam and defective products. All we can do now is file...
Today is my last attempt to resolve this matter before moving forward to my next recourse which I have already began. Its a shame that so many of us are being robbed and taken advantage of in the very same and identical ways despite the differences in products we purchased.
Hi Not!
We checked your order here and we can see that your dispute was closed and the payment was released to the seller because you did not return the item as per the proposal you have submitted.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you.If they dont agree to refund you we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
When I cancelled my order for an LED light, the seller said they could give me a refund. But then the seller said that DHGate told them that they had to ship the product, so they shipped it already. They sent me the tracking number and it was a fake one. This company is such bulls**t. Then I'm like this is a little weird, and guess what! The package didn't even arrive! On the website it said that if I don't get the package, I could contact them on May 19th. BUT THEn, the f***ing company changed the page and said that I could contact them on May 21st. LIKE WHAT THE HELL. This company is a disgusting rotten piece of sh*t. I want my $209 dollars back. I will sue DHGate if you don't fix this soon. If you guys keep doing business you won't last.
Hi Lillian,
We understand the importance in getting your refund on this transaction. For this order, we suggest that you file a dispute so that you can formally request for a refund. Please open this link to get you started in filing a dispute on this order: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815b7c903d015b9dabd53d1472
You may choose "item not received - parcel still in transit" as your dispute reason. According to the tracking site, the item was delivered in RICHMOND HILL, ON on 2017-05-15 14:04 which is not your address in Markham, Ontario, Canada L3R0C2.
Once the dispute is filed, the seller is given 5 days to resolve the issue. If the merchant does not provide a resolution within this time frame, please contact us back on the 5th day since the dispute was filed so that we can assist you further. We are committed to giving a refund and our refund process should be followed. Filing a dispute is the start in getting your refund.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Purchased very expensive bubble tent £650 poor quality torn bare wires blower wouldn't work attempted for over 10 days to open dispute to stop payment via dhgate website very conveniently would not work to open dispute/ refund request or send evidence (on about 50 occasions) customer service via robot with no contact available to speak and complain website worked exceptionally well to take payment promising all kinds of (false) payment protection procedures so you would trust them and purchase from them absolutely disgraceful non existent after service they should be ashamed I would appreciate a reply thankyou
Hi Paula,
We are committed to giving a refund and our refund process should be followed. You mentioned that our website did not work when you tried filing an After-sale Dispute, please send us a screenshot on the error or the page you see which is not letting you go further so that we can check more details. Please be sure to capture the time as well when you tried filing a dispute as this is needed. We've pulled up your communication with the seller and you've just contacted them today but the item was delivered on 2017-04-28 according to the tracking site. Can you tell us why did you not contact the seller right away after receiving the item please? We strongly encourage our customers to contact the seller right away if they have issues with the items that they receive since our sellers are willing to resolve issues with the transactions as long as they are notified about it.
We will be needing the seller's confirmation in order for us to process a refund, please ask the merchant to send you a message stating "I agree to give you a refund of $****". Once the seller sends you this message, please contact us back so that we can operate the refund for you.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
These people take your money and give you nothing. When you complain, they send a fake DHL tracking number. And when you bring this to their attention, they offered a partial refund of 1 cent. That's right. For a dress that I paid almost $200 for and didn't receive, they want to partially refund me 1 cent. I complained so they then sent me a arbitration link that does not work. When I brought that to their attention, they sent another like that says that I can only apply for arbitration between the 13th and 18th May. What's the date today? Yah. I've been had. RUN AWAY FROM THIS COMPANY.
Hi Houriya,
We understand the importance in getting a resolution on this issue. We've checked this order and the merchant did not provide a resolution on the dispute you filed yet. You will be able to request for mediation today however, please do it after this time 23:16:10 as this was also the time the dispute was submitted. The mediation button will be automatically opened on the 5th day since the dispute was filed and it should be on the same time the dispute was filed.
To request for mediation, please open this link and find the order number you gave: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=105 Once found, please click the "View Return and Refund" button at the right side of the page. After that, you should see the "Request Mediation" button which can also be found at the right side of the page.
Once the dispute is escalated, an analyst will be in charge to intervene. Please check both your personal and DHgate inbox as you will surely be contacted for the updates of the dispute.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I order a ck100 key programmer 3 mounts ago and never receive it so made a complaint and they send me a use one broken doesn't event turn on over heats its the second time i receive use stuff from them broken or not working and to return to the seller is more then i pay for it or equal so im stuck whit the junk so think about buying any electronic stuff from them the best place i found is obd365 they are ow some and they send all your order in 1 box not 1 by 1 so you dont have to pay multi border fees that cool multi orders 1 box and 1 border fee think about it never again...
Hi Yvon,
We understand the importance in getting a resolution on this issue. We've checked this order and our Resolution Center is currently handling the dispute. The analyst made a decision that you return the item for a full refund, we suggest that you use your local post office so that you will be paying lesser postage. You also have an option to appeal to your case analyst that you do not want to pay for the return shipping cost so that she will get back directly to you for the updates.
You may contact the analyst directly by sending an email at dispute2@dhgate.com, please be sure to indicate your order number when sending an email.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Ordered the dress march 23rd its now may 12th never received order and they have my money luckily only 13.39 but thats my 13.39
Hi Semone,
We are sorry for the experience you had with your order. We checked on the order and the item was returned back to the seller. For this to be sorted out, you can open an After-sale case for the order. That way, our After-sale team can step in and help you sort things out.
To open the dispute, you just need to do as follows:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "Completed Orders"
3. Find your order.
4. Click on "Open an After-sale Dispute" link.
Please include a screenshot of the tracking from http://www.17track.net/en/track?nums=LW086597764CN&fc=0. This can be used as evidence to support your claim that you have not received the order. We also suggest that you use a computer and preferably Google Chrome as the browser. That way, you can successfully open a case for the order.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Again another message from DHgates stating that they are again looking into the issue and noticed I did this and that but still have yet to give my full refund for the wrong item shipped and for shipping cost! MY NEXT STEP IS COURT! MY CHILD MISSED HER PROM! They have deleted me so I couldn't write reviews I will continue to write until I receive $145.01 for the dress/drapes that you sent and 50.00 for shipping a 3 lb dress that I told you I didn't want!
Hi Tiyeasha,
We are sorry for the experience you had with your order. We checked on this and we noticed that you have confirmed the receipt of the item and released the payment to the seller. For this, you can open a case for the order. That way, our After-sale team can step in and help sort this out.
To open the dispute, you just need to do as follows:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "Completed Orders"
3. Find your order.
4. Click on "Open an After-sale Dispute" link.
You can check this link what is the best evidence you can provide for this claim:
http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I will not order from them again. Accessed live chat to find my order today. I waited at least an hour to get connected, then the agent could not even tell me when my package (that I ordered 2 weeks ago!) would arrive. Only thing they could say was that it had arrived in the US. I feel scammed.
Hi K O.,
We apologize for the inconvenience you experienced. Please send us your order number so that we can check the details and provide further assistance.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
La APP de iPhone mejorar la velocidad de carga y notificaciones. Indicar los precios en euros directamente en el buscador.
I am very pleased with DHgate, I placed an order on their website, the site itself is a little frustrating, but the payment and checkout was simple and my package was shipped promptly and received within 2 weeks. I have shopped other overseas sites and shipping is taking at least 2 months and in some cases almost 5 months to receive my order so I was surprised and happy to get my order so quickly. Nothing was broken and the items were exactly as described in the ad. This all makes me one happy shopper.
Hi Amy!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
I have tried to contact DHGate for months now about a $500.00 product that is broken. I have gone through all of the steps to file a dispute, then mediation but DHgate has not responded back. When I go on there website and click on ongoing disputes, there is zero there. They are not supposed to release funds until the buyer says it's received and Okay. I have been doing business with them for years and have spent thousands without any problem with anything, great quality. I just want to warn anyone planning to shop with them, be prepared tp lose all of your money. I just lost $500.00
Hi Mike,
We are sorry for the experience you had with your order. Please send us the correct order number of your concern. Since the order number you have provided did not have a dispute opened for this. Once we have your order number, we will check on its details and provide further assistance.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
So I ordered a dress for my prom thinking I would like the way it turned out and I hated the outcome. The website ripped me off basically, I was so hurt and embarrassed. The dress I ordered was in royal blue and the sleeves were supposed to be sheer, however instead the sleeves were white, the material didn't match the website and the color looked darker than royal blue. I'm from Brooklyn! I know what a good prom dress is okay. Please stay away from this site! People from china just take your money and do whatever with it, it's really sad and I'm highly upset
Hi Leah,
We are sorry for the experience you had with your order. Since you received a dress which was not was ordered, it is best that you open a dispute for the order. That way, you can request for refund or replacement of the dress.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
You can check this link what is the best evidence you can provide for this claim:
http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Min,
We are sorry for the experience you had with your order. Can you please let us know what difficulty you encountered when you tried to open a dispute for the order?
At the same time, if you need assistance on opening one, you can connect with us in our Online Chat Service. That way, one of our customer service representatives can assist you real time on opening a dispute for the order.
You can connect with us here:
http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Once you're connected, you will be assisted first by TangTang, our customer service robot. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option or the agent icon (if you are using a mobile phone).
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com