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Shoes I purchased second day the pearl hardware already broken. Complaint was difficult and the refund page is so complicated. So I gave up and hope to GLUE back broken piece.
Min S.'s review of DHgate earned 3 Very Helpful votes
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Hi Min,
We are sorry for the experience you had with your order. Can you please let us know what difficulty you encountered when you tried to open a dispute for the order?
At the same time, if you need assistance on opening one, you can connect with us in our Online Chat Service. That way, one of our customer service representatives can assist you real time on opening a dispute for the order.
You can connect with us here:
http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Once you're connected, you will be assisted first by TangTang, our customer service robot. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option or the agent icon (if you are using a mobile phone).
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com