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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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The app is very easy to use and understand. I can always find what I need at a good price. The communications between the seller and buyer are very good.
Very good, fast and quality service.The seller very quickly and efficiently answered all questions. Fast quality shipping. The product packaging was very good.
Hi Anton,
Thank you for your purchase. We are delighted that you are happy and satisfied with the the items that you ordered from our website. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The website is okay, I personally think it needs to be a little more organized and user friendly. I'm an engineer and I have trouble finding some stuff. I would recommend to link the shipping messages not just with the tracking number or order number but also with the description of the product and picture, it is a little tiring to be clicking all this links in order to know what order belongs to which products. Apart from that prices are good, shipping is very very slow but that's depending on each store.
Site muito confiável e muito bom pra comprar produtos, conheci ele esse ano e desde então não paro de comprar os vendedores são atenciosos e sempre se comunicam com o cliente entrega é rápida e produtos de qualidade
Good, interest, good performances and i like it to buy and sell itemsyou can appreciate this only try.
I don't know words to explain this, i say only try
Buy in DHgate is a whole new experience, the fact that you can buy directly from suppliers and get an item that is exclusive at a nice price it's just amazing.
Very good experience
Best prices regarding other similar sites, great shopping options with best prices and easy navigation site, sellers answer all questions with security in the purchases and fast shipment.
I already bought several orders and I will always be buying
Thank you DHgate
Excellent quality and build manufacturing! Absolute customer service! My favourite site for shopping!
I've been able to get my favorite products for a fraction of retail price, unfortunately I have a like for stuff that tends to be expesive but have the soul of a bargain shopper. Don't pass up the opportunity to give them a chance, everything secure and gets to you promptly. Also this is not a fake review #WarriorsSuck #BallSecondPickLakers
I have had great experiences with the sellers on Dhgate. Even on the rare occasion that a product has not lived up to expectations, I have had no issues getting the situation resolved quickly and hassle free. I recommend Dhgate to all of my friends.
I love this site i got just what i wanted in the amount of time i wanted it in and everything was perfect. My customers was satisfied with the product
I absolutely love DHGate. I do all my orders there and I left the Aliexpress app behind. The quality of the products are better, excellent service and cheaper prices. I could give ******* stars if I could :)
Perfect, good seller good product, this seller is honest, you can buy here without problem, it's ok
I like your site buy and reselling in Here, i gain money from you but i need more fast shippping, your dispute service is also good working but you have to clean some cheater seller in dhgate, i bought many items before Aliexpress, now my main site is DHgate
Dhgate is a best marketplace with the best service assistant on web!
I get a 20 or plus order, and with 5 orders i get a problems, but with dhgate assistant i'm always soddisfacted, they are fantastic!
Estoy muy contento por el trato recibido. Me han atendido en todo momento. Tanto para las dudas como para los reembolsos.
I'm happy of finding dhgate. Hte most thrustforthy online shop i had ever buy from. I'm satisfied with all of my shopping experiences with DHgate. Low price, wonderful coupons, fast shipping, kind and polite customer service, rare products with factory price are the positive items of dhgate and it reallu don't have any negative side.the most important item for me is that DHgate ships to my country Iran. I have problem by other online stores by sending to Iran. But Dhgate sends to Iran. Aliexpress dosn't send to Iran from 2 years now.one time i had refunding problem. Because seller didn't send my item. Because of being liquid serum. Customer servic helped me by that issue and websit refunded me as soon as possible and very easyly. I trust in Dhgate and love Chines people.
I always buy rejuvination serum from famouse brand estee lauder from DHgate and i saw it's effect on my skin. It really works.
I've purchased many products from DHgate and have been happy with every experience. The site is also easy to find what i'm looking for.
Hi Duane,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tyler!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com