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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I see so much people here hating on dhgate, just because they had some problems with their purchase. You really have to look for what you want, and check that it is actually what you have been looking for. DHgate helped to remove the wall between manufacturers and individual clients, opening more people to the benefits of wholesale prices at personal quantities. It is a tool I really love.
I ordered this wig order number *******. I absolutely love it. The wig is soft. I dyed the wig, and after I thought it was going to feel hard, but once I put hair conditioner in the wig it returned straight to the way it was nice and soft.
Everyone was very helpful. I will order again! Very pleased
Super cool comme site, pas cher, les delais sont bien respecter, les vendeurs aimable et disponible. Je recommande
Hi Manu,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Good website I would recommend it it has a variety of goods makeup purses clothes anything you need they have it is a very useful site that helps you when your want a better deal when it comes to buying things
Hi Jenabyl,
We are glad that you received your orders on time and as described. We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
I love DHgate! I just made my first purchase and Im very pleased with everything! Fast payment, great security and payment method!
Hi Alexandria,
Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
The site is easy to navigate, plenty of items to choose and well categorised. I enjoyed using the site very much!
Hi Davis,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Una página de compras excelente, encuentras de todo es muy confiable, excelentes artículos, muy buenos precios. 100% Recomendable...!
Hi Alejandro,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Es una exelente página lista para enviar ofrecen mucha seguridad en la compra y sonartículos muy buenos se merecen un 10 exelente página seguiré comprando mucho
DHgate is a great place to find almost everything.
Prices are good and shipping has been faster then expected.
I will be shopping here again.
Hi Aly,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This is my first time purchasing but I am happy about the security measures in place to protect my information. Very satisfied with the price-quality and accepted payment methods. Im very happy with everything on dhgate!
Hi Richard,
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate
I ordered a Mother of the bride dress for my daughters wedding through one of theirs vendors. I ordered it in exact measurements supplied by company. It came 2 weeks before the wedding. It was 3 sizes too small. The company wanted pictures I sent them and then they wanted my measurements and I gave them them they said they needed to see why the dress was made wrong. Nobody will help me. Ive turned it over to my attorney to handle it. I was told I would have to pay full shipping back to get half of my cost. This is a rip-off!
Hi Linda,
Please open a dispute to request for a return and refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
When I shop on DHgate my items arrive in good time and are good quality for less
I once ordered a belt and loved the look and quality and I am planning on shopping more man am I glad I found dhgate its perfect for cheap goods as presents and to keep yourself
Hi Kalan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I've placed three orders from DHgate so far and every experience has been good enough to make me order more.
Where I live, it takes close to a month to received orders, but the bargains are so good that I'll happily wait that long. Every item I've ordered has been as described and at a fraction of the cost of other vendors.
I recommend DHgate often to friends, and I keep ordering myself. :)
Hi Sarah,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I love dhgate, fast shopping at a good price, good communication with dhgate help 24 hours 7 days a week 365 days a year, I do not know what it would be without you thanks
I Ordered a pair of shoes and a couple of lipsticks, got them very fast (20 days) it was well packaged and the quality was pretty good almost original. It was a safe purchase and the seller contacted me letting me know he when will he deliver my order. I'm very pleased about this site and continue to use it.
Hi Grece,
We are glad that you received your orders on time and as described. We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
Sellers communcation is amazing and they always reply very fast and are kind. The best sellers are known on the site via reviews and I've never had one problem with my years of using the website.
I have bought many jerseys from here and it is easy to buy and the jerseys are spot on! I believe that dh gate is the best online store to get any of your jersey needs.
Hi Luis,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
If the order arrives well, there are no problems, but as it comes to you badly, forget to recover all your money quickly, with the excuse that the seller is going to sanction you get 60% of what you paid or they tell you send the products back, and that is to wait a minimum of one more month.
With good products and first-class service.
Very pleasant to deal with. Confirmation of shipping and a tracking number were provided. Shipping cost was very reasonable.
Hi Mauricio,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Azalia,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com