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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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DHGATE is a good shopping app as long as you're patient with the shipping. I've made several purchases recently and I'm satisfied. Only thing I could say that would make dhgate better is more payment options. They don't accept all cards. All honesty
I have been purchasing clothing for my online children's clothing store from DHGate for a little over a month now and have been very happy. The quality of everything I have purchased so far, except for 1 order, has been great and their prices can't be beat. I do recommend researching each supplier before making a purchase though to make sure other buyers have liked the items they've been sold. That's really the only way to know for sure if the quality of your purchases will be good.
Hi Becky,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Placed over 24 orders about $2300 First couple of orders Excellent quality as described with tar traps but then every order had at least one or two defects defective chamber thumb piece were not glued on missing pokers Seller Smoke Toy always came through with replacements so when I received this order ******* ALL 10 HAD NO TAR TRAPS AT ALL! Sent seller pictures said he would send replacements no need to send back defects! OK cool BUT then DH Gate wants a video and you must sign up for dropbox which Norton flagged as bad site! Pictures were proof enough tracking number! I email support send multiple pictures of defects and tell them seller waived return and I was never given an address to ship back! Now support only gave me $50 when order was $78! Totally learned my lesson here! Avoid this wholesaler like the plague! I have found several reputable wholesalers that have same products! Why would you ripoff a repeat come back buyer? $28.50 really worth losing a good buyer DH Gate? I will tell everyone and place reviews where ever I can about my terrible ordeal with this seller and wholesale place! Good Reddens!
Hi Rev,
We checked this order and our After-sale team is currently mediating on this issue. The analyst has been sending you updates about this dispute in your DHgate inbox, please check it so that we can mediate on this issue successfully and give you a favorable solution.
We will be needing a video evidence to clearly show the problem and you may upload it in YouTube if you do not want to use Dropbox. Once you've uploaded it on either of these sites, you can send the link to the analyst or to use and we'll forward it to the dispute in charge.
We are committed to giving a refund as long as our refund process is followed.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I have had such poor experiences with other CH vendors... not with DHgate. They're on top of everything, their suppliers are also responsive and pro-active. I have nothing but high praise for the site.
Hi David,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Bought many stuffs and very satisfied most of the time. Great quality at affordable prices. Will be back for more and would definitely recommend my family, friends and relatives to shop here.
Hi Yasser,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The deal with the seller is very good, and the dhgate platform works very well. The products arrived in good condition.
Hi art,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Their customer service is so good and communication is prompt most times and you get what you pay for
Hi Drey,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I was always well informed about my order and rights,
I am happy I have them with me, I´d buy again with dhgate
Hi David,
Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
The shoes were great and i really like them! The shipping was slower than expected but the shoes were better than expected!
Hi Greg,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
WARNING! The seller mtbm is a scammer I did not get what I paid for and what I got was defective. Mediation Knocked $5 USD off per knife! What the F*** is that?
This situation is only one of many I have had.
BEWARE! Of the seller mtbm. Item code: *******
This Knife is under 10 inches long. The safeties do not work. Mediation is a scam as well. I paid for two 11 inch knives in good working quality. I got small 9 7/8 defective knives and mediation Gave me $10 USD refunded! What is that a weeks Chinese Salary!? BEWARE Dishonorable sellers have many seller names. The scammers get a bad review and just use a different name. DHGate knows this. This seller is a scam artist. The seller is hostile, aggressive, threatening, antagonistic, pugnacious, bellicose, truculent, confrontational, contentious, militant, combative and insulted my nation. IF YOU ARE FROM THE U.S.A. DO NOT BY FROM THIS SELLER. DHGate needs to crack down on dishonest sellers like this one. And there are many like this one on DHGate. DHGate has many great sellers but you do not know how many user names the scammers have. If the Knives were not defective and the seller was honest about the size it would be a $14.00 USD knife at high end retail.
Hi Kevin,
We checked that you have opened a dispute and requested for DHgate Mediation. We can see that you were informed to receive a partial refund of $10.50USD.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
This place is a joke! I hate that I got the goods on the day i purchase them by accident.so clearly hdgate can see there is no way my item came to my house (Ohio) from china in one day! Then the seller emails me saying the don't even have my item that supposably they already sent me. So I email hdgatea show them my conversation with the seller. Still hdgatea said there's nothing they can do, because I accidentally hits that I received button. No 1-800 number you have to talk to a robot what a joke. So now I'm down all my money, and I received none of my items. I want to even give hdgatea A1 but there was no zero button. I'm also reported in them to the BBB. Which probably wouldn't matter because it looks like they scam 90% of their customers.
Hi Christina,
We are sorry for the experience you had with your order. Since you have accidentally clicked, "Order Has Been Received", you have an option to open an After-sale case for the order. That way, our After-sale team can step in and help you get your money back.
When you open an after-sale, you can upload your communication with the seller wherein they informed you that the item you ordered is already out of stock. This will serve as evidence that the item was not delivered to you.
To open the dispute, you just need to do as follows:
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
The service is incredible i love the products of this shop I will buy again. It came so fast to Germany I can't believe it. In the store you can choose ot of so much products there are all in best quality and almost like real.
Hi Tobias,
We are glad that you received your orders on time and as described. We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
I ordered 2 items one of them arrived surprisingly quick and the orher one is taking a bit longer but im still very satisfied With the speed of the delivery and the service becuase they have to be shipped all the wat from China.
Hi Timo,
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate
Did several sourcing for inventory and it's a hit or miss depending on the vendor you are working with through the site. The site itself is very not intuitive for online shopping platform, lots of missing link and information are very disconnected. Dispute resolution has been very bad, basically you're in the mercy of the vendor and it's like playing broken telephone with non English speaking vendors. Some products does comes smoothly though. Read the review for each vendors very carefully, and for any items that are marked to ship in light years away, believe that it will be a light years away...
It's bad business when they mis spell the name on the back and I have to dispute it because the seller will not fix it. I will never order from here again.
Hi Stephanie,
We checked that you have already opened an after-sale dispute. Your evidences are being verified and this will be arbitrated by an analyst that is assigned to handle your case. Please keep posted on your DHgate Inbox and email for updates.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
The seller ( dresstop) is cheating... ITS not true. They just steal the money. Very very very bad seller!
Sto ancora aspettando consegna ordine del 06/09/2017 ordine n PO# *******. Pagato il 06/09/2017 EURO 196.72 a DHgate.com è vergognoso sono giorni 61 che fine ha fatto il mio ordine. Finitela con questa farsa grazie
Hi Michele,
It shows that you have already completed the order and released the payment to the seller.
If you still have complaints with the order, please open an after-sale dispute. 1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
This seller wouldnt cancel an order that was made by accident by my young son which i thought was a pathatic.
Hi Wayne,
We checked your order here and we can see that you did not cancel the order before it gets shipped. Also, it shows that you have already completed the order and released the payment to the seller.
If you still have complaints with the order, please open an after-sale dispute. 1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Muy buen web la recomiendo, envío rápido y muy correcto. Así que compra que veras que si te llega todo. Muy buen web la recomiendo, envío rápido y muy correcto. Así que compra que veras que si te llega todo. Muy buen web la recomiendo, envío rápido y muy correcto. Así que compra que veras que si te llega todo.
Hi Diego,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I have bought plenty of jerseys from DHgate, and they have all been fantastic. Great jersey quality as well as very good shipping time.
Hi Tony,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Taki,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com