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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Don't ever bother dealing with dhgate, the item I ordered was lost in the post, when they finally sent another one it wasn't what I ordered. Since then dhgate hardly ever bother respond to my messages and when they do its just to tell me to wait even longer. Dhgate - avoid avoid avoid.
Excellent site for soccer jersey and excellent customer assistence. Ottimo sito di e-commerce dove trovare di tutto specialmente maglie da calcio a basso prezzo. Affidabilissimo
Ottimo, veloce. E puoi trovare di tutto! Per non parlare dei coupon con i quali puoi ottenere tantissimi sconti su tutti i prodotti! Fin`ora non ho avuto nessun problema, ottimi venditori. Consigliatissimo!
Hi Tornesello,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Items purchased thus far are of good quality and just as expected. Vendors are flexible and easy to talk to. Shipping time can be long based upon where you are having items shipped to.
Hi Ron,
Thanks for your feedback. Let us know if you haev any concerns about your orders so that we can immediately assist you in resolving any issue.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Have ordered several shoes. And so far not a single problem. Will order more and more. If you want a quality product and can be thorough reading reviews before purchasing, dhgate will be your new best friend.
Hi Patrick,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Perfect for resellers very well structured and easy to buy, best website, good comunication and also they give free fast shipping
Hi Andrea,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The site price experience is great just the experience with sellers chat and messages is a big issue and less reviews or details on sellers make the experience easier
I had good experience with sellers dhgate platform works very well. Customer service is good and prompt communication
Hi Sandra,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Great! I really enjoy this site. There are good quality sellers with decent quality goods. I like the layout of the app as well as the app only coupons.
Hi Hunter,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Pedido chegou perfeito! Veio com todos detalhes que pedi, material de ótima qualidade.
Recomendo a todos.
Hi Rodrigo,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Took my money never got my bookbag. All I GOT WAS A RUN AROUND EASTPAK TOLD ME TO CONTACT DHGATE.COM AND DHGATE.COM TOLD ME TO CONTACT EASTPAK. Very disappointed...
Hi Emily,
We apologize for the inconvenience this has caused you. We checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
Moving forward, if you do not receive an item within the estimated delivery time of the courier you selected, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or reshipment of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
Do not buy anything here. If you are lucky and get you product it will not be what you ordered, and you will not get any help from DHgate to get a refund.
It has been a month since I purchased two LED strips. They arrived after 2 weeks, but it was not the type what I ordered.
Now, DHgate keeps telling me to contact the seller to resolve the issue but the seller does not reply to me. So I stuck to my items that I cannot use, and I will not have any refund. Next, I asked for invoice, so that I could get a reimbursement from my company at least. But once again DHgate told me to contact the seller. But the seller does not respond to my emails. DHgate will not help in anything, and will not support its customers, but support the scams of its seller.
Hi Gabor,
We are sorry for the experience you had with your order. We have coordinated with our Seller team so that we can call the seller and urge them to respond to you.
For the dispute, since you are not happy with the dispute resolution, it would be best if you send an appeal to evidence@dhgate.com and include pictures of the items you received since that will serve as evidence to support your claim.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
Great prices and great quality. I have purchased over 50 jerseys and most were excellent quality. The few times when I received subpar jerseys the dispute resolution was fast and fair. Highly recommended.
I have made over 50 purchases on this site. Excellent prices and usually high quality. On the occasions that I was not satisfied, the dispute resolution was very quick (1 to 2 days) and very fair. Highly recommended site.
Dont buy from them... the worst company to deal with ever. Poor customer service. They take your money and dont ship your order and then cant even get you a refund you have to do that at your own bank
Hi Tom,
We are sorry for the experience you had with your order. We checked on your order details and we noticed that you've already opened a dispute for the order. It is good that you've done so since it is the best way for you to get a refund for the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
Im very happy with this shop, everything is cheap (are imitations) but the quality is enough for the price. Good place if you wanna get some football jerseys.
Hi Riki,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is user friendly. I was able to communicate with the supplier. Received updates on the status of my shipment. I would definitely order again. The only complaint is there isn't a way to use other payment platforms like PayPal.
Hi Jen,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Had a problem with a company called la-chance who didnt process my order and took 5 weeks to get money back due to chinese holiday and bad communication from them until dhgate stepped in and resolved matter straight away with full refund
Hi Paul,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Really high quality stuff and fast shipping. I will continue to purchase from DHgate. The customer service is very good too and quick to reply
Hi Spencer!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Sam
Customer Service Center
DHgate.com
Everything is good in this shop. Quality, price and shipping time are on point and everything works perfectly, I'd recommend to everyone!
Hi Vili-Ilari!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
This site is very good and most things in there are decent quality. It is not a scam. But make sure to check the sizing charts for everything you buy as some things are in Asian sizing so order a couple sizes up or some are normal fitting
Hi Krishan!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
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Hi Mattia,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com