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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Not satisfied, because i even call direct China DHgate, look my order I only need new CD DS150E was damage in shipping from company that I purchase software, but no body respond, I'm very disappointed,
Bob
There was only one case of very bad quality. And now, recently purchased a handset that does not heat. But, in general, the sessions have been very good.
Very accurate description, and the price was right!
Dhgate is byfar one of the greatest sites i've used. They make everything very affordable and very good quality. Thank you so much.
I received a very bad product and the seller refused to answer my question.
Good seller, wonderful product. Delivery time was a little long, but product was worth the wait. Overall good experience
They sell pure garbage and offer no recourse to customers. You will receive no customers support or service, disputes are closed out without resolution & neither the Sellers nor DH Gate give a F.
I have made at least 5 purchases, maybe more. I've been satisfied every time. For the price, there is no other shopping site that comes close. Everything has been a good value and the items arrive in a reasonable amount of time. I'm a big fan of DHgate!
Product just as described. Great price. Shipping took some time but blame that on China Post, US Customs, and US Post, not DHgate. They shipped quickly, just slow delivery.
I placed four orders, which I have received three, the one order was cancelled & I've not received my refund yet, it's been for weeks.
The materials used to make the dress was nice. But the dress didnt look like the picture and the finishing was awful. It felt very rushed and i couldnt use the dress. I hope the seller pays more attention to the finishing as i dont consider buying from tbe website again.
I love it, it is nice and easy and I'm on it all the time looking up stuff, I really appreciate the welcome I have when I go on the site.
The customer service was pretty good and I received the dress in a timely manner.
Unfortunately what I received did not match the photo that was on the website. I knew the quality might not be perfect, but the design itself was different. I just posted a review this morning which is pending approval.
As it stands I still have not recieved my purchase So therefore I don't think you would like to hear my feedback.
Transaction was very smooth considering I was purchasing overseas. Arrived sooner than I expect and was great quality.
Excellent. I am really delighted with my purchase. As the mother of the bride the jewellery complements my outfit. It was delivered much quicker than I anticipated and I really love all the pieces of jewellery.
Was pretty easy got the dress I wanted in a short amount of time. Only things that could use improvement are
Messaging should come to your email address or at least let you know there is a message regarding your order.
Sizing I ordered custom fix and it is too large
I received the product I ordered in a timely manner and in perfect condition, am very happy with my experience ordering from them.
I ordered a lot from DHgate. They are always listening to the customer so that's why my rate is very high.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members