On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have had a pleasant experience with DHgate, my one complaint would be if you could put an estimated time of delivery. I don't mind if stuff is going to take two months to be delivered if I know that from the start. Otherwise all is well.
Arrived quickly very well packaged The pictures show about 15 different varieties of solar flowers. The ad stated a random assortment. Never did I dream that they were all going to be the same. Why would I want my whole order to be one kind. The ad as very deceptive. Should have never ordered them! It would cost too much to pay return shipping to China so will keep them but will never order from seller again.
I was pleased with the large range of products on offer, and I was comfortable throughout the process that the DHgate guarantess and buyer protection schemes had me covered. I was a little nervous about my purchase (of a dress) and did not receive any communication directly from the seller at any point to assure me, but when the item arrived I was very happy.
I have not received the goods paid for and have not had a response to my request for information about their whereabouts.
Please contact me ASAP to resolve this as I will be following up with a complaint to my credit card if this is not addressed within the next 5 working days.
Άψογη συνεργασία, κανένα πρόβλημα, συστήνεται ανεπιφύλακτα.
The order takes forever to process, It's been over a month and I still haven't receive my order. The status of the order said it's shipped but the tracking number doesn't work and after weeks of waiting, the seller finally said they still haven't ship it. Worst online experience yet!
Very happy with the bike frame will be back for another
Although the knife I purchased was acceptable,, the wait was agonizing. I completely understood the note that shipping would take up to 4 weeks. However 3rd week no show, 4th week no show. Finally after the 5th week it came. The description stated that it would come with a nylon sheath (pouch) it did not. Said there would be paper work (there was nothing. My experience was much less than acceptable. I really dont think I will ever deal with them again. Maybe if I received a huge coupon id be incouraged to try again... tom b.
I had a good experience purchasing from suppliers that carry the DHGate guarantee but I purchased USB keys from one supplier that didn't carry the guarantee and now they are breaking.
The experience sucked! The picture of the product that I ordered in NO WAY matched what the seller wanted to send me. When I said this is not what I ordered the seller made it very difficult to cancel the order. As far as I am concerned it was a scam and false advertising what was being sold.
Not happy with the return process. No star will be given
Not happy at all. What the picture showed was not what I wanted then I couldn't fill out the refund paper to get my money. So will I use this again probably not.
The transaction was smooth, but I was disappointed in the merchandise. The quality was ok but the sizing is very small. The cover ups are supposed to be one size, but they really will only fit a small or medium properly.
So now I am stuck with a large quantity of small cover ups.
La mia esperienza è del tutto negativa. Ho ordinato un telefono octa core con il top delle prestazioni, presso la "cost7014" vostro affiliato ed ho ricevuto un clone sansung quad core di scarsa qualità e basso prezzo. Vi ho chiesto di inviarmi una lettera di vettura per farvi spendere di meno visto che mi sono stati chiesti €230.00
Dall' UPS per rispedirvi la merce. Voi per tutta risposta mi confermate la chiusura della disputa per limiti di tempo, mentre aspettavo la vostra risposta. Ho scritto alla "cost7014" e sono in attesa della risposta.Vi farò avere una risposta finale, quando la riceverò. A risentirci, Cesare Licchelli
Excellent seller. Goods are in very good condition and working properly
Product arrived just as in the picture. Good quality merchandise. Arrival came in just as specified. I would recommend this wholesale to friends. I have been receiving so many compliments about my necklaces I ordered. The prices are great. I have compared them to retail stores and they charge double to three times the price.
I tried to return my item and make an arrangement with the seller and when that didn't work I escalated the case. Ever since I escalated the case and submitted photos as evidence and I never heard back. I will not be shopping at this website ever again and I would not recommend it to anyone.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!