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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Croatia
1 review
0 helpful votes
Follow Zlatko H.
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A lot of products bx low prices, free delivery in acceptable time.

Date of experience: July 28, 2014
Australia
1 review
0 helpful votes
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I have had a pleasant experience with DHgate, my one complaint would be if you could put an estimated time of delivery. I don't mind if stuff is going to take two months to be delivered if I know that from the start. Otherwise all is well.

Date of experience: July 28, 2014
Georgia
1 review
1 helpful vote
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Arrived quickly very well packaged The pictures show about 15 different varieties of solar flowers. The ad stated a random assortment. Never did I dream that they were all going to be the same. Why would I want my whole order to be one kind. The ad as very deceptive. Should have never ordered them! It would cost too much to pay return shipping to China so will keep them but will never order from seller again.

Date of experience: July 28, 2014
New Zealand
1 review
0 helpful votes
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I was pleased with the large range of products on offer, and I was comfortable throughout the process that the DHgate guarantess and buyer protection schemes had me covered. I was a little nervous about my purchase (of a dress) and did not receive any communication directly from the seller at any point to assure me, but when the item arrived I was very happy.

Date of experience: July 28, 2014
Australia
1 review
1 helpful vote
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I have not received the goods paid for and have not had a response to my request for information about their whereabouts.
Please contact me ASAP to resolve this as I will be following up with a complaint to my credit card if this is not addressed within the next 5 working days.

Date of experience: July 28, 2014
District of Columbia
1 review
1 helpful vote
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Shipment of package is taking too long, I might have to return the item.

Date of experience: July 28, 2014
Greece
1 review
0 helpful votes
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Άψογη συνεργασία, κανένα πρόβλημα, συστήνεται ανεπιφύλακτα.

Date of experience: July 28, 2014
New Jersey
1 review
1 helpful vote
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The order takes forever to process, It's been over a month and I still haven't receive my order. The status of the order said it's shipped but the tracking number doesn't work and after weeks of waiting, the seller finally said they still haven't ship it. Worst online experience yet!

Date of experience: July 28, 2014
GB
1 review
0 helpful votes
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Very happy with the bike frame will be back for another

Date of experience: July 28, 2014
Illinois
1 review
1 helpful vote
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Although the knife I purchased was acceptable,, the wait was agonizing. I completely understood the note that shipping would take up to 4 weeks. However 3rd week no show, 4th week no show. Finally after the 5th week it came. The description stated that it would come with a nylon sheath (pouch) it did not. Said there would be paper work (there was nothing. My experience was much less than acceptable. I really dont think I will ever deal with them again. Maybe if I received a huge coupon id be incouraged to try again... tom b.

Date of experience: July 28, 2014
Australia
1 review
0 helpful votes
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I had a good experience purchasing from suppliers that carry the DHGate guarantee but I purchased USB keys from one supplier that didn't carry the guarantee and now they are breaking.

Date of experience: July 28, 2014
Florida
1 review
1 helpful vote
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The experience sucked!
July 31, 2014

The experience sucked! The picture of the product that I ordered in NO WAY matched what the seller wanted to send me. When I said this is not what I ordered the seller made it very difficult to cancel the order. As far as I am concerned it was a scam and false advertising what was being sold.

Date of experience: July 28, 2014
Utah
2 reviews
1 helpful vote
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Not happy with the return process
July 31, 2014

Not happy with the return process. No star will be given

Date of experience: July 28, 2014
Canada
1 review
1 helpful vote
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Very good, fast shipping, products came in good packaging, gel polish works exactly how expected

Date of experience: July 28, 2014
Colorado
1 review
1 helpful vote
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Not happy at all
July 31, 2014

Not happy at all. What the picture showed was not what I wanted then I couldn't fill out the refund paper to get my money. So will I use this again probably not.

Date of experience: July 28, 2014
Texas
1 review
1 helpful vote
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The transaction was smooth, but I was disappointed in the merchandise. The quality was ok but the sizing is very small. The cover ups are supposed to be one size, but they really will only fit a small or medium properly.
So now I am stuck with a large quantity of small cover ups.

Date of experience: July 28, 2014
Italy
1 review
1 helpful vote
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La mia esperienza è del tutto negativa. Ho ordinato un telefono octa core con il top delle prestazioni, presso la "cost7014" vostro affiliato ed ho ricevuto un clone sansung quad core di scarsa qualità e basso prezzo. Vi ho chiesto di inviarmi una lettera di vettura per farvi spendere di meno visto che mi sono stati chiesti €230.00
Dall' UPS per rispedirvi la merce. Voi per tutta risposta mi confermate la chiusura della disputa per limiti di tempo, mentre aspettavo la vostra risposta. Ho scritto alla "cost7014" e sono in attesa della risposta.Vi farò avere una risposta finale, quando la riceverò. A risentirci, Cesare Licchelli

Date of experience: July 28, 2014
Australia
1 review
1 helpful vote
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Excellent seller
August 1, 2014

Excellent seller. Goods are in very good condition and working properly

Date of experience: July 28, 2014
North Carolina
1 review
1 helpful vote
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Product arrived just as in the picture. Good quality merchandise. Arrival came in just as specified. I would recommend this wholesale to friends. I have been receiving so many compliments about my necklaces I ordered. The prices are great. I have compared them to retail stores and they charge double to three times the price.

Date of experience: July 28, 2014
California
1 review
1 helpful vote
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I tried to return my item and make an arrangement with the seller and when that didn't work I escalated the case. Ever since I escalated the case and submitted photos as evidence and I never heard back. I will not be shopping at this website ever again and I would not recommend it to anyone.

Date of experience: July 28, 2014