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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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DHGate was easy to work with, and I readily found what I was looking for. However, the product delivered did not meet my expectation, so I would have liked DHGate to be more discerning with their manufacturers and product sellers.
I know that problems sometimes affect shipping times. I have been waiting on my first order for about 2 months. I have received my second order before I have my first!... I know this is a seller issue and DHgate did notify me of the delay.
Not good at all. Damaged goods received and it's like banging my head against a brick wall to try to sort it. Don't think I'll be using this site again and defo will be telling people about my bad experience with this site.
Shipping took a LONG TIME - item arrived, but too late for the party - had to scramble around looking for substitutes the couple days before. When Item didn't arrive in the specified shipping time, tried to have order cancelled, but seller refused my request to cancel the order and get a refund. So now I have 20 pairs of fairy wings, wands and crowns in my closet.
Also, there is no was to contact the seller except through DH Gate - as their site is in Chinese and the phone number is an overseas number. Tracking on package was useless- could never tell where it was in the shipping process.
Two of my last orders where a scam i lost about 65$
Great Portal, 100% satisfaction. The time to receive my product (one month aproximately) to my country (Chile) is the unique bad thing.
Not what I ordered, yet again. Won't be ordering anything off this site again.
Very pleased with the Samsung Galaxy S5. I received the parcel as promised,, 15 days after placing my order. Very good timing.
Not very happy with the quality of the products. Some of the neckpieces were damaged. Overall not satisfied compared with other dealers. Also too much time is taken.
Re order number PO# *******539
This is my second order for pest control units from this supplier. (please check
My order history)
I have sent messages to the supplier... but no replies.
ALL of these units are apparently no good. The green "Power On" light blinks on and off for a few days
And then stops working? I have asked the supplier for an explanation from the manufacturer. But have had no reply. I want to cancel payment on this order please. And/or request full refund.
Please advise,
Sincerely
Barry Morgan
I ordered a wedding sash and I couldn't be happier with it! I was called by one of their associates to make sure they made it just right. PLUS it arrived in under two weeks! Definitely a great buy!
Very happy with the service. Good price. Took a couple of weeks to arrive, but well within the expected time. Will definately use again
Goods were received promptly and in good order. The components work as advertised. No further problems or concerns
Hi, sorry but I ordered a jacket and I never received it... My experience is not very good...
My business partner and I like your service.
Thank you.
Eddie
My order was on timetime, fast and friendly service, and merchandise quality is excellent. Im been a loyal customer to Dhgate for years. I wouldn't shop at any other website. Thank you so much...
ITEM *******722 was not at all what was expected. The lace used in the dress is of bad quality, the skirt looked like na umbrela. Was totally disappointed, only didnĀ“t send it back because had to pay duties for FedEx. Took it to a dress maker to try to use it some day...
Item *******720 is OK but not great
Terrible! You guys ship to wrong address, you ignore my emails asking for help. You email confused when you should have read my email in the first place! You have rude customer service that only speak Chinese no English! Very unprofessional! Issue is not resolved and my order is cancel yet you won't refund me and I had to involve my bank! Rude employees that lie! And my name is Denise not the other name u keep calling me! How many times do I have to call and email u about this.
Hi,
The dress arrived a few days ago, at first, it took more time than expected and the color is not the one that I imagined. I think that this color selection tool needs to be developed to ensure the colour expectations for the consumer.
Thanks!
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members