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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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It´s very good thing to buy by DHGate. So unfortunately I'm not reach it yet. I read a notice about the local tax to pay to get my cel phone. I think so on Friday 08/01/2014 all will be fine.
Thanks a lot!
Kind Regards
My experience with Dhgate is ok although, I am often frustrated with the site itself as the search engine is very frustrating especially the mobile app version, also the mobile app prevented me from finalising my most recent order as it kept crashing when I tried to complete the order, this meant that the poor seller had to wait until I had access to a proper computer, I would use Dhgate more if the app worked better &if the search engine was more effective. Sellers also need to be encouraged to put the 'real' photos of their product on their listing not just the stock photo as I am more likely to order from one that provides the real pictures, and it would be helpful if they put descriptive words in the search title like for popular character or logos in clothing so that it came up in search, for example recently I was looking for girls Dora the explorer' cloths, not much came up in the search however if I put in 'cartoon girl cloths' then there were lots of results to be found amongst the mixed results that came up.
I already paid a long time ago, but I still haven't
Received some of my orders til now.
Hard to track the numbers.
Please help me, I'm really starting to get upset with it,
Cuz it consists of Frozen dresses for my two daughters,
And they've been waiting for them. Thanks.
Brilliant, very happy. I was a little cautious reading reviews online and didn't expect too much but the whole experience was great for me.
Used your shop twice and both times i had to open a dispute. Not happy
I ordered a little wrist watch from DHGate more than a month ago and am still waiting to receive it. The so called shipment tracking feature hasn't worked, or it links to a website in Chinese. Still waiting, not sure if there's a way to contact them. Was looking forward to giving the watch as a gift. At least I didn't order something really expensive. I have to mark at least one star.
Después de pensarlo mucho, hice mi primera compra con Uds,. Y me gusto como lo envían, lo fácil que es encontrar el producto, ademas el vendedor contesta muy rápido cualquier pregunta que nosotros hacemos.
Phones do not last,, have sent back for repair no feedback but for the cost what do I expect, also tablets have ceased to work after 2years
Very bad, first order they sent me the wrong shorts should have been bib shorts not happy, second order they sent the wrong cycling kit completly, send an email to complain still no answer!
So I nwill not be using this site again.
Very very very slow shipping, and low quality merchandise. Defiantly will not be buying from again.
Terrible. I ordered over 2 months ago and I have yet to receive it and I am leaving in 2 weeks. Less than 1 star. Advising others to steer clear from this site.
All of my purchases had arrived in the estimated time, and as i ordered them. They were all very good quality products. Im very happy with the service.
It took a few times messaging before anybody answered but once l had an answer everything was fine.
Dress is amazing. Is a little bit different from picture but it is still beautiful. The lace detail on the bottom of the dress is something out of this world. Would definitely recommend this! Can't wait to wear it on my wedding day.
I am very upset with my purchase. I ordered 4 thin small rhinestone belts for my bridesmaids. I received one large butterfly sash. It was the wrong item and wrong amount. I was so excited to get these beautiful sashes and was so disappointed when I received my package. It took us an hour to send a return request on your website. We still have not heard back from your company. I am now going to have to file a complaint and dispute my credit card charges.
My experience with Dgate was very professional and would have no problem in doing business with then in the future.
Transaction was easy and hassle-free. Price was good, shipping was prompt. I'll be back.
Buying through DHgate has been a pleasure. I am so glad I found them on line. Their vendors all have quality product and shipping times are great. The variety of options available are huge. With so many vendors I have been able to buy product I just couldn't find anywhere else. Prices are very reasonable which means I am able to offer my clients very competitive prices. I recommend them highly.
Very nice, a little worried about the confusing shipping info but communication was great and all went well. The dress is perfect - I am so looking forward to wearing to my son's wedding.
Thank you Henry for making me a beautiful dress, it fits perfect!
Item as described, decent shipping time. Thank you for good service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members