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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Swimsuit top was way too small bottoms fit perfectly. You should give the option to choose the top and bottom size's... so now I don't think I should order anything else because I don't know for sure it will fit.
My orders were received in a timely manner. DHgate provided great status and notifications updates. My experience with DHgate was positive.
If there is an option for zero star, I would be putting that. Seller was dishonest and acting dumb to say the least. I was not able to open dispute till it's too late due to some dumb system setting, even though I brought it to the attention of the online help immediately when I realised the seller's fault. Item arrived one month late and was not even received by me but I was forced to absorb the most of the loss and only got a miserable Us$100 refund. Dispute person in charge only give standard unhelpful answers leaving me with no choice but to accept the miserable refund. Never buy from dhgate and this is what I would be saying to the world.
Unfortunately not great as the item is unsuitable. I emailed enquiring as to how I got about a refund and have not received a response.
Well most items shipped good.
Some batteries that where DOA and to long.
Some other items that are now just coming to light.(Some not good at all.)
Ordered some battery chargers and still have not received them.(Almost two months now.)
Received iPhone 5 cases would like iPhone 4 cases. No response to repeated requests
Thanks
Ordered a kitchen and bathroom faucet. Got the bathroom one quickly but never received the kitchen one. I didn't realize the bathroom faucet didn't come with a drain plug. Had to order one. It cost almost as much as the faucet.
Shipping takes very long... still waiting on orders a month ago
Satisfied in general.
If I can use PayPal then it will be ranked as 5 star.
I have no real problems with Dhgate itself. However, DHgate staff and supervisors should do a more thorough job about who is selling items on their website(Dh-gate.com)-dhgate should only allow clean, reputable and honest business companies onto their site. That way, other customers might NOT get RIPPED-OFF like i did... i"IF I WAS DH-GATE CEO?" i would discard EMONITA permanantly and NEVER allow emonita to sell anythng on my site EVER AGAIN!..
Overall a pleasant experience, the way online shopping should be. My order arrived within 4 days as promised and the products were to description and pictures from the seller.
I have never been let down by DHgate. The items always show up when expected and in the exact packaging as requested. I love shopping here!
I had a dispute regarding an order, but Steven and the *******@DHgate managed to get things sorted for me
My order placed 17 June 2014 (#*******591) and shipped by Ceribridal on June 19 (tracking # RB*******CN). Delivery promised within 11-24 days. It has now been 40 days and I have not received my order. Naturally I am dissapointed and not trusting that it will ever arrive. From my current experience I will not be using DHgate ever again. I will also tell my friends about my bad experience.
The products are really good, time wise is a litle delay, but is oky, the problems were here in my country, because the shipper DHL WORK COMBINE WITH THE CUSTOM AND THE SAME DHL IS CHARGING TO RELEASE THE PRODUCTS, + TAXES AND STORAGE, OTHER COMPANIES ARE NOT DOING THAT, SO, I THINK IF WE CHANGE DHL FOR MY NEXT SHIPMENT WILL BE GREAT.
After submitting the payment for the dress that I wanted the seller contact me and told me that the bodice ( the upper part) was going to be different so it was a little deceiving but when the dress arrived it was beautiful but it was not what I asked for so it's pretty much you get what they want you to have...
This was the worst experience. The product I bought (Samsung Galaxy S5) did not work correctly. The phone died within an hour. They did replace the battery but the phone still doesn't work.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!