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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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NO hassels... Ordering overseas through DHgate is just as easy as ordering online from say Newegg or Amazon... I also appreciate very much that they withhold payment to the seller until the merchandise is delivered and in satisfactory condition. Very nice...
I recently ordered a Samsung mini S5 MTK6582.
The phone arrived as scheduled.
The phone and all accessories were included and they were all in good working condition.
I have been using the phone almost a month now and I have NO complaints.
Great product and great service...
Thanks again DHGate.com
There was not updates during the shipment, the only thing i knew was the date, the item was shipped, and then no updates unil i followed up with the customer care live chat, and found out that the item has reached Dubai. Otherwise it was a good experience. Items reached within the stipulated time.
It was good concernig the delivery, not good in terms of answering my posts about the quality of the product.
It was written, that you will answer me in on working day, but I still haven't got anything form you.
Have a nice day!
A wonderful wedding-dress, a fsast delivery and perfect size!
We will order as well 2 dresses for the motherof the bride!
My experience with Dhgate Resolution Center is not that good. To contact them is very difficult. No communication at all. Thanks to the customer service (after the third time) they finally understand. My dispute kept staying in the same stage while their was a already a solution for the dispute. Because of that the seller couldn't provide the address to return the wig. It cost me so much precious time try to make contact with the resolution center that communicate with Dhgate. You can see for yourself in my message history how many times I asked for the address. (order NO. PO#*******944)
Item took over 2 months to arrive and 20% of the goods were damaged beyond use due to freight company handlers.
Hi there,
Thanks the demand, but will not get any ware the lunch x431 until today,
The dolphin 150 has arrived.
CanĀ“t find the Seller "Goldhope8" good, too slow or maybe criminals
With best regards
Thorsten Sendker
With best regards
Thorsten Sendker
Real-willy
My experience with this company is two orders nefarious requested and paid no ningunon delivered was delivered by mistake in another city and I want to be responsible
Interested responsible if any orders are *******556 and *******688
It's my experience that delivery times are very long, or parcels will not be delivered at all. I bought a watch 5 weeks ago, still not delivered.
I received excellent service and any question i had were answer.
Thanks you very much
All items arrived within the specified time, some very quickly, some just within the time. Items were as described and capable of doing the required function.
Overall, positive comments all round.
Very Poor experience. After more than 20 days of placement of order and making payment, came to know that the items cannot be shipped. Now after almost a month didn't receive the refund. No reply against continuous mails. Really doubting about it's trustworthiness. Only professional part was found while chating online but against the confirmation of refund, till now nothing happened.
Tres satisfait de mes achats livraison longue mais correcte
'm Already well from February to ordering
This is always very nicely until I got where a pin in it while I ordered. Rompers one paketje
This I sent with pictures to you and I'm in my wrong.
Also, I have received no response from you.
I am a startup company and a total of almost 35 euro for me is a lot of money and have therefore now no longer ordered from you
Excellent experience. What makes online shopping with DHgate so great is the anticipation and excitement of awaiting the arrival of the items! My two orders arrived in short time. From date ordered to receipt your communication was excellent. Will shop again on a regular basis. Thanks!
We found the process quick and easy, the product were exactly as described and were delivery within 10days, will keep using this method for all trades as we have not encountered any problems yet
Very poor the seller did not include all the plugs I complained and am still waiting.
I will never purchase from this website again
Where's my stuff that I've bought and paid? It's more than a month now, still i haven't received it. Please help me to find it. I've tracked it but the result is nothing.
I order from you was unhappy dress did not look like the picture, I order 2 sz up & the dress was still too little. I email DHGate 3wks no reply and now you want me to rate you. Thanks for ruining my wedding dress.
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members