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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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This ordered items has not been delivered yet. Its already more than 30 days.
Order Number: *******908
Order Time: 06-12-2014 20:13
Ship Via: EMS
Order Status: Pending delivery confirmation
Payment Status: This order was paid.
I ordered a beautiful dress for my daughters pageant and it exceeded my expectations. Not only was the staff wonderful messaging me to thank me for my order and to double check everything I ordered, the dress was made beautifully. They also asked me when I needed the dress by and I received it sooner than they even told me. I will definitely be ordering again.
Order number ******* never arrived.
I tried the tracking link and it doesn't work.
I'll be filing a dispute.
I ordered a produced which arrived faulty, but with the help of your processes and the help of your service representives it was resolved to everyones satisfaction and I was very happy with doing business with you.
Thank you, I will be buying from you again in the future.
Good item, excellent price and awesomely fast delivery. Very pleased.
Seller was very great and kept me updated. The dress got here when she said it would. Plus the dress was more beautiful than expected! Great job.
I was very happy with the product I purchased.
I will be ordering more items in the future
My experience has been terrible with Dhgate. I know I shouldn't be judging according to how ice been treated by seller. But as DHgate promises security with money, they should also live upto it. I've been in a dispute for a refund for an entire month. I've sent several messaged to DHGate customer service for updates but it's come to the point that I get no reply but just promising dates that they'll come to a decision, but even then they don't conclude. All I'm given is extending dates. This is one website I'll never turn back to as my experience has been terrible with DHgate and the seller. It's defo not a trustworthy website to out your money into.
I have enjoyed most products that I have bought through DHgate, however I am quite upset with some of the companies that sell the products. Example I purchased an item in March, it was defective, returned it, received a replacement in June, still haven't received the shipping costs. Another problem I have, which is no fault of DHgate is the extremely long shipping times.
Your customer service reps need to know how to handle calls, have access to all information and should be able to make decisions if the supervisor is not available.
It is deceptive and not good business practice to continue to repeat scripts and not follow up.
I was very pleased the product came very well wrapped and sooner than I had expected.
Absolutely dreadful. DHGate do not supply any goods, they are just a vendor for a large number of unverified traders who will often send you fake items of extremely poor quality, made so badly they can't even be used regardless of them being counterfeit. You may also not even receive anything at all, or if it does turn up it will be incorrect size/colour, different design, etc.
If you ordered duck then they will give you chicken on the basis that they are both a kind of bird... with me! O_O
Customer Service do not serve any function other than to send out-of-the-box replies to any enquiries... you are on your own, ok!
Nevermind about the Escrow customer satisfaction guarantee. They will release funds to the so-called 'merchant' anyway and then you can then whistle dixie if you think you have any form of recourse.
Basically they wash their hands of any/all problems and just tell you to sort it out with the seller yourself... for this reason alone do yourself a favour and just AVOID this company like the plague.
At some point you WILL lose money, maybe not on your first order, maybe not your second... but at some point you will regret your decision to buy goods from this platform, every order you place is a essentially gamble on it being:
I) FAKE
Ii) INCORRECT SIZE/COLOUR/OTHER
Iii) DOESN'T ARRIVE
Iv) OK
The phrase 'You pays your money and you takes your chances' has never been more apt than for buying via DHGate...
Ordered 2 pieces bottle cages for my bicycle paid for them but never received any. It is over 2 months ago. Send e-mail to seller but no response. Bad business.
Most items have arrived on time, though I have bought most all from the same seller. Recently I payed for an item that never arrived. I messaged the seller and they said it would get here in the time frame promised. It has still not arrived., I am currently disputing that charge.
The seller no good deliberate providing false information is not as described
For the most part it was good. I made 2 orders but never got my #46 Boston Bruins jersey from my first order
My experience with DHgate is good. They've a lots products and have good customer service.
Hi, in general i think this page DHgate it is great good sales, good service, good sellers.
I am gland to buy with you thats why i continuo buying things to this page for the secure ande confidence, fast dispute.
Your excelent.
Thanks
Sorry to say but the experience was horrible. Order Number: *******456, seller: yanagroup. Ordered a painting that supposed to be 100% hand made oil on canvas, but received prints on A4 paper format. Wrong material and size, in other words a complete fraud.
Initiated a return through dhgate as per the return policy, and the next day I received threatening message on my cell phone from the seller saying:
"Hi Marina, when we receive order of oil painting back, we will take photo of that and apply for DHgate that you have opened and break product, we even never going to receive them for so many orders because we gave u false address of return (address not available). You will also loos money of ship to China (even though we may never touch it)." I also received a message via dhgate online portal from the seller with the similar content.
This is unacceptable and very upsetting. I called my bank and filed the incident.
I hope that the wrongdoing by the seller will be stopped and customers would not suffer from such unfair practices and fraud.
Maryna.
My buying experience for the jerseys was fantastic. The seller was great to deal with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members