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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I was pleased with the quality of the product and how quickly the product arrived. I ordered a purple pageant dress for my granddaughter. It was a beautiful dress and the color and design were true to the picture on the website.
My only difficulty was searching for measurements on the website to see which size would be closest to her fit.
My experience was okey the order is very easy i like it thank you.
Some sellers have been good but other times they are slow to respond and since they are in China, they have a hard time fixing problems, such as sending me the wrong color fabric and then never sending me the correct color even though they reassured me it was on its way for 3 months.
Overall the order were full filled and delivered as promise. Good packaging except the internal package for order no. *******119 was broken. Order *******118 has screen problem. Await advice from you
All OK the items work well price and quality are better then other sites.
Only the time of send is a few long.
I am very displeased. I have been trying to return a dress for about 3 weeks now and have not received a shipping label agreed to be sent to me so I may send it back. I just want my money back!
Fraud! I never received the merchandise and my credit card was charged. It has now been 30 days and I want my money back. This is false advertising if you solicit potential customers and provide this type of service.
Please inform me how I can get my money back.
Alles ok, prima, Gute Ware, guter Preis.
Ich empfehle Sie weiter und werde sicher selbst wieder bestellen, auch wenn die Lieferzeit etwas länger ist, aber das Warten lohnt sich.
Many thanks!
The efficiency is extremely overwhelming. Will definately use DH Gate again
I purchased hair from Mybeutyhair which was turned out to be a very very poor quality hair after i installed it on. When i tried to contact customer care they gave me some steps which i followed and even after a real long chat and sending photos i never real got my refund. My experience was real bad
Products were as I expected and the delivery was prompt. Very pleased with product and service
Positive except for some of the poor quality sellers of goods.
Website difficult to navigate, parcel tracking function does not work and sellers are able to mislead customers.
I have had good dealing with DHgate but I have just replaced my laptop and when I tried to set up DHgates it tells me that it is not the right pass word or email adress and I have check it and it is the same as I always use. I have tried to change my password but every time I get told it has timed out.
As a last resouce I rang DHgates office in China and was told to email a screen shot to this ladys email and they would look into for me. This was about a week ago and have not had a reply. I want to order more stock but can not get back into the system. PLEASE HELP ME get the account up and running again
Thanks and regards
Peter Mintoft
*******@clear.net.nz
Phone New Zealand 06 *******
75 Wycliffe Street
Onekawa
Napier
North Island
New Zealand
Great price and very accure in special with the sizes. Very quick delivery. Good quality product not the best of best but good. I will definitely recomend it
The item was not the material described. It look similar to the picture but it was not Ice Silk.
This is the second time I have ordered from this company. The first time was great. This time my order was shipped to the wrong address. I'm not sure how this happened because I checked the shipping address I have on file and it is correct. I sent the seller a message yesterday and I still haven't heard back from them. I really hope this can be resolved since I had planned to order more from this seller if the product was good.
I'm disappointed. Not only because my dress doesn't fit, but my three friends attending the same wedding who purchased the same dress, also don't fit. We all did as we were supposed to measuring ourselves to get a dress that fit, and none of them do. My three friends all said their dresses were wayyy too long, and two of them can't even zip them up. Mine of the other hand is wayy too long (I'm 5"8) and is too big. The bust is saggy and unflattering and I have to have alterations done on top of the cost of the dress and $27 custom fees. I'm just glad I received the dress with enough time to spare for us (4) to get them altered. Like, really? You couldn't even make 1/4 dresses properly?!
I was told that what I ordered was out of stock. Took weeks to replace it with another type that was not up to the same quality. The sellers should not allow customers to pay for what is out of stock.
Bad quality product it's impossible to have the pending light square.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members