On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am still waiting for both of what I purchased. Never Got it! Bad service
Debieran tener un seguimiento de las empresas que venden por el portal. Tuve una mala experiencia.
The purchase system worked well. I think the website would be better if "my favourites" was easier to find (should be on the main page). My goods have not yet been received as I presume they are still in transit. Therefore I am unable to rate the complete experience.
I am very content with DHgate. Fast and save
I was very suprised by the splendid overview/tracking of my order on DHgate site
Most purchases have been as expected. Some Items were not available. Biggest problem with DHGATE is when the merchandise arrives there is nothing on or in the package indicating and connection to any order numbers coming from DHGATE. When ordering similar items it is most confusing
I had a bad experience with purchasing the two dresses. One of them looked better in the picture when it came to style, fabric and fit. The cover-up was tight on the arms, and loose in other places. The second dress with one sleeve had the sleeve too short and it did not arrive on time. I am having a really hard time getting the refund. I did not want the dresses and I want to return them and get a full refund.
Excellent communication with seller and website. Able to track purchase the entire time. Highly recommend.
Very happy with using DHGate for the first time. Like the way the order process and tracking works.
Thanks
I ordered my wedding dress from here and it looks nothing like the picture and the seller tried to bribe me with a free petticoat because of the bad review i gave. The seller was aggressive with me changing the feedback. Im not sure if i would buy anything IMPORTANT here again.
Okay, but confirmation or order does not include the description of the item, just the order number and amount (I ordered from 5 different suppliers). Delivery time was longer than indicated.
Received the goods within in the specified time in good condition..
I am very pleased with my recent guitar purchase. I received the guitar quickly. There was a shipping tracking number issue that DHgate quickly resolved. I would certainly purchase items again through DHgate.
Very bad. The seller is constantly deceiving information about deliveries. Product still does not recieve. It is not clear how and to whom to send pritenzy. Do not know whether or not I will buy in the future
I have now made three purchases through DHgate. Not one has been satisfactory. First one, products (USB sticks) did not work. Second one (SD cards) were never received. Third one (SD cards) did not work. I have returned them and supplier says he has posted replacements.
I will probably NEVER use DHgate again!
Very nice people. Always helpful when I had problems. It is a good site. Cannot complain.
I am very disappointed in your product. The sample pictures are a total farce yet she was nice to cuddle with until the tiny leak she had since arrival burst and rendered useless. I will never order anything from your company again and tell anyone I encounter who is considering doing business with you not to waste there time or money.
Easy to navigate. I really enjoyed the ability to connect with the manufacturer directly. High quality.
Purchase was easy. Product was awful. Not true to size and color wasn't what it was supposed to be. Will never order an item from China again. To ship back to China was going to be between $80 and $100, so I'll find another way to get rid of this horrible outfit.
So far all orders have been executed without issue. Thanks
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!