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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Puerto Rico
1 review
0 helpful votes
Follow Sally G.
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I am still waiting for both of what I purchased. Never Got it! Bad service

Date of experience: August 3, 2014
Argentina
1 review
1 helpful vote
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Debieran tener un seguimiento de las empresas que venden por el portal. Tuve una mala experiencia.

Date of experience: August 3, 2014
New Zealand
1 review
0 helpful votes
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The purchase system worked well
August 6, 2014

The purchase system worked well. I think the website would be better if "my favourites" was easier to find (should be on the main page). My goods have not yet been received as I presume they are still in transit. Therefore I am unable to rate the complete experience.

Date of experience: August 3, 2014
NL
1 review
1 helpful vote
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I am very content with DHgate
August 6, 2014

I am very content with DHgate. Fast and save
I was very suprised by the splendid overview/tracking of my order on DHgate site

Date of experience: August 3, 2014
Australia
1 review
1 helpful vote
Follow Hector D.
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I have had horrible experience with regards to my shopping but dhgate is doing well and really appreciate the efforts being to help me.

Date of experience: August 3, 2014
California
1 review
0 helpful votes
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Most purchases have been as expected. Some Items were not available. Biggest problem with DHGATE is when the merchandise arrives there is nothing on or in the package indicating and connection to any order numbers coming from DHGATE. When ordering similar items it is most confusing

Date of experience: August 2, 2014
Nevada
1 review
1 helpful vote
Follow Eloisa B.
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I had a bad experience with purchasing the two dresses. One of them looked better in the picture when it came to style, fabric and fit. The cover-up was tight on the arms, and loose in other places. The second dress with one sleeve had the sleeve too short and it did not arrive on time. I am having a really hard time getting the refund. I did not want the dresses and I want to return them and get a full refund.

Date of experience: August 2, 2014
Australia
1 review
0 helpful votes
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Excellent communication with seller and website. Able to track purchase the entire time. Highly recommend.

Date of experience: August 2, 2014
New Zealand
1 review
0 helpful votes
Follow gary d.
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Very happy with using DHGate for the first time. Like the way the order process and tracking works.
Thanks

Date of experience: August 2, 2014
Nevada
1 review
1 helpful vote
Follow lashay r.
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I ordered my wedding dress from here and it looks nothing like the picture and the seller tried to bribe me with a free petticoat because of the bad review i gave. The seller was aggressive with me changing the feedback. Im not sure if i would buy anything IMPORTANT here again.

Date of experience: August 2, 2014
Jamaica
1 review
1 helpful vote
Follow Judy H.
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Okay, but confirmation or order does not include the description of the item, just the order number and amount (I ordered from 5 different suppliers). Delivery time was longer than indicated.

Date of experience: August 2, 2014
GB
1 review
1 helpful vote
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Received the goods within in the specified time in good condition..

Date of experience: August 2, 2014
Kentucky
1 review
1 helpful vote
Follow Mark R.
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I am very pleased with my recent guitar purchase. I received the guitar quickly. There was a shipping tracking number issue that DHgate quickly resolved. I would certainly purchase items again through DHgate.

Date of experience: August 2, 2014
RU
1 review
0 helpful votes
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Very bad
August 4, 2014

Very bad. The seller is constantly deceiving information about deliveries. Product still does not recieve. It is not clear how and to whom to send pritenzy. Do not know whether or not I will buy in the future

Date of experience: August 1, 2014
New Zealand
1 review
0 helpful votes
Follow Bruce C.
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I have now made three purchases through DHgate. Not one has been satisfactory. First one, products (USB sticks) did not work. Second one (SD cards) were never received. Third one (SD cards) did not work. I have returned them and supplier says he has posted replacements.

I will probably NEVER use DHgate again!

Date of experience: August 1, 2014
Australia
1 review
1 helpful vote
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Very nice people
August 4, 2014

Very nice people. Always helpful when I had problems. It is a good site. Cannot complain.

Date of experience: August 1, 2014
New Jersey
1 review
1 helpful vote
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I am very disappointed in your product. The sample pictures are a total farce yet she was nice to cuddle with until the tiny leak she had since arrival burst and rendered useless. I will never order anything from your company again and tell anyone I encounter who is considering doing business with you not to waste there time or money.

Date of experience: August 1, 2014
Pennsylvania
1 review
1 helpful vote
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Easy to navigate
August 4, 2014

Easy to navigate. I really enjoyed the ability to connect with the manufacturer directly. High quality.

Date of experience: August 1, 2014
California
2 reviews
1 helpful vote
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Purchase was easy
August 4, 2014

Purchase was easy. Product was awful. Not true to size and color wasn't what it was supposed to be. Will never order an item from China again. To ship back to China was going to be between $80 and $100, so I'll find another way to get rid of this horrible outfit.

Date of experience: August 1, 2014
California
1 review
1 helpful vote
Follow r p.
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So far all orders have been executed without issue. Thanks

Date of experience: August 1, 2014